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Dialpad Ai Voice
- Telecommunications
- San Ramon, CA
About this business
Dialpad is the future of business communications. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs.
Great option for VOIP, sometimes unreliable. Pros: Easy to use with a desk phone and cellphone. Call routing easy to change and update. Many features for call routing during business hours and non business hours. Liked that I could set a different voicemail for different times of the day and for vacation or out of office time. Cons: Sometimes unreliable where it would ring on the desktop only and not the desk phone, and vice versa. Sometimes calls did not go to my cellphone and it would come in as a voicemail. Happened about... read more
Great solution for Call Routing Flexibility Pros: Lots of custom features for call routing during working hours and non working hours. Easy to set up and customize routing for desktop, desk phone, and cell phone. Liked that I had the option to add on lines if needed and customize hold music, etc. Cons: Issues with routing when calls would ring on some devices and not others. Sometimes calls would not ring on my cell phone and it would just show up as a voicemail. Also had some issues with the cell phone app where notificatio... read more
One of the best phone systems for small business Pros: It is easy to listen to call recordings, download and share them. it synchronizes smoothly with outlook Cons: It doesn't work over VPN. It also has a limit on the number of attendees for free conference calls, but I never had an issue with that Overall: It used to help a lot with monitoring calls and giving feedback
Business use Pros: Telephony. It automatically to go answer mode. If you in business and your job is just to answer 100 calls. You don't need to keep pressing answer on software. You have the option to go on manual mode or auto mode. Cons: Everything good about this product except if you forgot to change from auto to manual. And then you go to a break. Calls will be keep answered by auto mode. Overall: Pretty good experience with this product. Will recommend for business use.
Very easy to use for calling! Pros: It's very easy to use and it integrates well with Hubspot. It also allows me to send sms and even be on a call conference like zoom does :) Cons: The only problem I have is that it has a delay notification on my mobile phone. It rings an hour later I missed the call from my computer. So I thought it was a live call, but when I try to answer, it's not. Then I figured it was the same call I missed from my computer an hour prior. Overall: It's a great tool and I would recommend it! It's easy ... read more
A great product with a few unnecessary features Pros: We needed a simple VOIP and Dialpad gave us that! It has great call routing features, a simple user interface and a handy mobile app to ensure you never miss a beat. There's a lot going on though, and its packaged with a lot of unnecessary features for our team. A different team that is focused more on Outbound selling could certainly benefit from them, though. Cons: There's too much stuff. We just needed a simple VOIP with call routing. It's not a big deal, but if I have... read more
Great Call Centre Software! Pros: What I really like about DialPad is that it transcribes phone calls and voicemails. It picks up the right words and it has become easier for us to quickly scan the recording instead of listening to it. Cons: What I don't like about the software is when you hear a recording, you can't fast forward on the initial recordings tab. You'd have to click on the recording and then it opens a new window to check the full recording and transcription. Overall: Overall, our company recently switched to i... read more
Mostly easy to use Pros: I like that it is very easy to integrate Dialpad into the CRM that I use. I also like that Dialpad automatically transcribes the call before the call ends. Cons: I do not like that Dialpad slows my computer down and I would say that the specs on my computer is very good. Also, Dialpad constantly has connectivity issues even when there is nothing wrong with the internet. Overall: Other than the issue mentioned the experience with Dialpad has been a positive one and I would recommend that you try it as... read more
Nice Pros: Not bad overall experience, great features for handling a call. Cons: Sometimes glitches and doesn't pop-up incoming calls Overall: Room for improvement but good so far
Frequently asked questions about Dialpad Ai Voice
How is Dialpad Ai Voice rated?
Dialpad Ai Voice has a 4.6 star rating with 2,148 reviews.
When is Dialpad Ai Voice open?
Dialpad Ai Voice is closed now. It will open at 9:00 a.m.