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Dialpad Ai Voice
- Telecommunications
- San Ramon, CA
About this business
Dialpad is the future of business communications. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs.
An app that you would not stop using! Pros: Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction. Cons: Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups. Overall: Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track ... read more
Greatest virtual phone system Pros: The ease of use and setting it up. there is a mobile and PC/Mac app and call forwarding to any phone Cons: It would be great if it came with a small amount of international minutes
Great service, just a few things that are hard to find Pros: I really like the sound quality of the phone call. The department and contacts are easy to access too. I really like that a text can be marked unread, and that calls and voicemails are transcribed as well as recorded. Images are easy to send as well. The round robin call rotation is great. Cons: It's difficult to mark a voicemail unread. Often there is a delay when a call begins. I can't drag text into the message to copy, or highlight and drag phone numbers and te... read more
Reliable phone -- transcription of calls is great! Pros: Transcription is the best feature by far. You can talk to someone for an hour, then pull up the transcript a week later to remember details. Cons: Dialpad integrates with Clio legal software for phone calls time, but does not associate transcript links and texts -- it would be nice if it did.
Easy and the transcription rocks Pros: I take many calls from the road, and can't take notes. Dialpad transcription of most calls makes that awesome. Cons: I wish I could more cheaply get recording of the voice as well. Overall: Great, tried many tools but this makes it easy.
Love Dialpad!! Pros: I love having the search feature for conversations. I can also use this to text message parents that wouldn't normally call me on the phone. Cons: It can be confusing to use at first. The training really helped.
State of the ART Phone System! Pros: I like the call recording features where it records incoming and outgoing alot. It also has the ability for you to be able to see who, what, and when user that communicated with the callers. The communication for the mobile app matches with what is on the desktop and brower app. So if any of our team ever calls in sick, we can still see who spoke to the caller last. Cons: I do wish there were more permission settings to add a user (employee) in the field and only allow them to make outgoi... read more
Works like a charm Pros: Ease of use and stability. Being able to use it like a good old fashioned phone. Cons: Being able to record calls easier in mini window mode
Easy Transition. Great Ongoing Pros: With a sudden switch to remote offices we needed a system with direct lines, ability to transfer calls, video conferencing and FERRPA compliant texting. DialPad had everything we needed. Customer service was there at every turn to help us set up and even import or address book. We have had no issues with the calls, VM or video conference. Cons: When you are receiving a call you must press 1 to prove you are not a VM. It increases the time the caller waits. Overall: Consolidation of produc... read more
Frequently asked questions about Dialpad Ai Voice
How is Dialpad Ai Voice rated?
Dialpad Ai Voice has a 4.6 star rating with 2,148 reviews.
When is Dialpad Ai Voice open?
Dialpad Ai Voice is open now. It will close at 6:00 p.m.