Dialpad Ai Voice

Jeddore M. 

on Capterra

4 years ago

Great service Pros: The thing I love most about this product is its ability to bring your company into the 21st century with remote work. Cons: Every once in a while, there will be some choppy calls, which can be frustrating. However, my experience from using my laptop as my device has been almost flawless. Overall: Love it. Dialpad Talk has let our company ditch the traditional desk phone and allow for remote work. 

Mike M. 

on Capterra

4 years ago

Easy to use, deploy and manage Pros: I like how easy it is to set up a call center, make edits, and create agents. Teams can manage their own call centers etc without the need to wait for someone else's help. Coaching Center is also a great tool for the sales training teams to use to help the sales agents Cons: I wish there was a little more indepth integration with CRM's (salesforce for example) to do data dips into the database and route calls based on how that information is found. It would also be helpful if their voice ... read more

Liam M. 

on Capterra

4 years ago

Solid, easy to use, easy to administer platform Pros: We are a software start up with less than 25 employees, of which 12 have Dialpad accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from 'shared' phone numbers, such as support, and sales. The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This incl... read more

Darien C. 

on Capterra

4 years ago

Quality VOIP system with learning curve Pros: Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone. The product is easy to manage and configure, with good call quality (given you have decent internet) and even a cell-fallback feature provided you don't. Cons: Dialpad's backend configuration is a little messy, making it difficult for people not heavily invested in learning the platform to configure ba... read more

Ashley D. 

on Capterra

4 years ago

Dialpad saves remote users and now whole companies! Pros: Dialpad is really easy to use as someone who is on the phone for 90% of their job it makes not using your personal phone so easy. Plus it allows you to complete your work from anywhere! Cons: The search function could use some updating. Sometimes if you search by a caller ID it wont work. 

Roni E. 

on Capterra

4 years ago

Great software Pros: They're easy to set up and continuously getting updates to the software Cons: Really no con but it would be nice if somehow they integrated a video calls or have a zoom competitor. Overall: Has been very easy to work with and great software 

Jamie L. 

on Capterra

4 years ago

Efficient and user-friendly Pros: Dialpad has been a great fit for our company. Although the bulk of our employees are in our corporate office, we have several out in the field all across Texas. Dialpad helps us connect customer calls to our marketing team and other Admin when out of the office, as well as communicate quickly with our technologists. You can also download the app and have all calls connect to your cellphone. Cons: My cellphone app often doesn't work properly. Possibly a user-error but I have worked on it seve... read more

Steven B. 

on Capterra

4 years ago

DialPad Helps you Stay in Touch! Pros: - SalesForce Implementation - Ease to set up users - Works on multiple devices - Lots of updates Cons: - Sometimes crashes on iOS, or does not ring device. 

Verified Reviewer 

on Capterra

4 years ago

Modern Office Phone Pros: Dialpad Talk provides a solution known as "Voice Intelligence," which provides AI-powered transcripts and call summaries that highlight action items and points of emphasis. The live sentiment analysis allows me to remind myself of the strengths and weaknesses in our previous calls with a quick glance. Cons: The software can be a bit confusing to learn when first using it, but you get used to it.