Dialpad Ai Voice

Gary W. 

on Capterra

6 years ago

awesome product Pros: This phone system has been flawless both in the office and outside of the office. I can pick up my calls anywhere for work with the android app. Cons: None other than some slight issues with the phones we purchased to use with this software. 

Nick S. 

on Capterra

6 years ago

Good service Pros: Ease of use is good as is the ability to make a call Cons: Sometimes call quality is not the most clear 

Jason M. 

on Capterra

6 years ago

Dialpad has made things easier Pros: Dialpad allows our company to be more mobile than we have ever been. As a service company, our customers need access to us no matter where we are. Cons: It would be nice if there were more phones and devices to choose from. Overall: Overall, we love Dialpad. It has allowed us to be mobile and gives our customers access to us. We have recommended and moved several companies over to Dialpad because of how it has benefited us. (We are a Managed IT Provider and our clients are always asking f... read more

Verified Reviewer 

on Capterra

6 years ago

Ease of use Pros: By use of WIFI one can call all over the world at a cheaper cost Cons: You cannot use Messaging oustside US/Canada Overall: So far so good,I like it 

Jacob S. 

on Capterra

6 years ago

Great VOIP solution Pros: This has been a great solution for my 24/7/365 business. Communication is key for us and Dialpad allows us to be extremely flexible with the ability to use a desk phone or PC/phone app. They are also able to patch their apps really quickly and seamlessly. We also use one fax line and have not had any issues. Their website for both users and admins is extremely helpful for both beginner and advanced users. Cons: The apps aren't perfect and there are UI differences between IOS and Android. And a few q... read more

Katrina W. 

on Capterra

6 years ago

My thoughts about Dialpad Pros: I like the fact that Dialpad is internet based phone and it allows you to continue to run your business on the go. You don't have to miss those important calls and you're still able to run errands and conduct other business outside of the office. Cons: So far I haven't experienced any cons, I really like using Dialpad. 

Sylvia P. 

on Capterra

6 years ago

Call Center Analytics Pros: It is very user friendly for all admin functions. I really appreciate that. Cons: Analytics are incorrect. We have manually recorded number of calls based on our leads and sales people and they are extremely incorrect. This is a huge issue due to the fast we pay extra for the call center analytics. Also we can not filter and search recorded calls by phone number this is also a huge issue because as a call center we keep all recorded calls and this takes way to much time to find the calls which cos... read more

Vahe T. 

on Capterra

6 years ago

Good, but could be better. Call quality is unreliable. Pros: The basic package is cheap, you won't find many other business phone systems at this price point - and I do like their modern UX/UI. I also really like the little call bar that hovers on your screen, it makes it easy to control the phone call while doing other tasks. Cons: The call quality is pretty bad at most times and the calls take quite a while before they even start to ring. I've also had quite a few dropped calls. The pricing could also be a con on the other... read more

Michael S. 

on Capterra

6 years ago

Great bang for your buck, but would like more IVR features Pros: The Dialpad desktop app is easy to use, and the overall infrastructure is easy to setup. The analytics are pretty good considering the price as well. Cons: - Sometimes call quality can be a bit dicey, even though we have excellent internet in our office. - The mobile app can be a bit laggy, even with full LTE/wifi service. - We would love to see more dynamic IVR options such as the ability to go back to previous menu options and having the recording repeat itse... read more