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Dialpad Ai Voice
- Telecommunications
- San Ramon, CA
About this business
this app is completely broken and I work for a big healthcare business that uses it. fix it ASAP or we'll be forced to change it.
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://dialpad.com/contact-support-form? We'll get you up and running.
Surprise Surprise the cancel account link isn't functional, so you have to contact support and wait several days. Hopefully your bill doesn't auto renew while you wait. Edit: I was billed again while waiting for customer support to close my account. They even tried offering discounts to get me to not cancel. Now I'll have to wait 24-48 hours for their billing team to issue a refund. When chatting with a support rep they confirmed that there is no self service option to close an account.
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://dialpad.com/contact-support-form? We'll get you up and running.
There is a bug with that latsest update i cant make calls, i had to go back to the previous version
Business response:
Dear User, thank you for your comments and feedback. We would like to support you with this issue and so we’d appreciate it if you could write back to us at https://dialpad.com/contact-support-form.
Absolutely useless customer service and support. I've spent months trying to get money they automatically billed without authorisation because they take weeks to respond to emails. I'd sooner recommend a string and 2 tin cans than this company. Update: The link provided doesn't work and nor does the email address listed for support with this app. I don't know who's running this company but it seems like they are incompetent or incapable of doing it.
Business response:
This doesn't seem right. We want to take a closer look at this for you. Please send a note to https://dialpad.com/contact-support-form so we can connect.
Bad. Samsung s20+ the app keeps ringing for 5 mins after someone else picks up an incoming call. It is literally ringing as I write this review, with no way to hang up. The call was already picked up, lol
Business response:
Dear User, We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at https://dialpad.com/contact-support-form so we can help resolve this issue. Thank you.
I've been a dialpad customer for 5 years - DO NOT USE THIS SERVICE. Their product quality is lower now than when I started, even though they recently almost doubled their prices. Been waiting 2 weeks with no response as to how someone at dialpad sent thousands of illegal phishing scam texts from my account. They just keep responding that they dont know what happened, but will get back to me. Now I'm seeing an extra unexplained $31 charge on my bill that is not explained in my billing.
Business response:
Hi, We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at https://dialpad.com/contact-support-form so that we can reach out?
Bed
Business response:
Hi, please elaborate your concern along with your order ID at https://dialpad.com/contact-support-form so that we can get your issue addressed.
How many countries are available to call in this dailer
Useless very very useless it's too much
Frequently asked questions about Dialpad Ai Voice
How is Dialpad Ai Voice rated?
Dialpad Ai Voice has a 3.9 star rating with 2,713 reviews.
When is Dialpad Ai Voice open?
Dialpad Ai Voice is closed now. It will open at 9:00 a.m.