Dialpad Ai Voice

Verified Reviewer 

on Capterra

6 years ago

Dialpad Review Pros: Dialpad is easy to use and works well for our office Cons: Because it is web-based, if our internet connection is unreliable for any reason, it makes it difficult to use. 

Jeffrey S. 

on Capterra

6 years ago

Not all UCaaS is created equal Pros: From a design perspective Dialpad is very delightful. I really appreciate the user interface and the smoothness of the functions. I really like the integrations to Salesforce and Linkedin and of course G Suite. In fact the power of web RTC as the underlying architecture makes for a much more stable and usable product than many I have tried to utilize before. Cons: Because of Web RTC, if something goes down on the Google side, this can affect Dialpad's uptime. Thankfully, this only happens... read more

Verified Reviewer 

on Capterra

6 years ago

Works well overall, but constantly tries to install updates Pros: It is easy to use and I really like how it automatically logs calls to Salesforce. Convenient that you can create call groups for it to ring multiple people simultaneously on an incoming call. Cons: It constantly seems to be asking me to install updates which can be annoying. 

Michael A. 

on Capterra

6 years ago

Solid desktop phone application Pros: Dialpad routes calls seamlessly to my computer, helping to ensure I don't miss an important phone call. Cons: Although not common, calls have dropped for me on occasion. 

Brad B. 

on Capterra

6 years ago

Dialed - Our go to phone system moving forward! Pros: What I liked most about Dialpad was the ability I had to implement it, and use it while transitioning to a new office. Dialpad was great to work with us through our move and we did not have an interruption in our service. We love the user interface and how easy it is to navigate. It is also really easy to onboard new employees. Cons: At this time, I do not have any complaints with Dialpad. Their pricing is fair and their software works great! Overall: We originally used D... read more

Shubham S. 

on Capterra

6 years ago

Best app for call centers Pros: The one of the best thing is it improves he voice quality which is the most important thing for call centers and it has application for both mobile as well as desktops, it's use is so easy that anyone can understand is easily and reporting is also so easy in this application like if we want to report a missed ,received or not picked calls it is the solution. Cons: Some of the cones are it requires strong internet connection and it's customer support service is very slow and we need to update i... read more

Verified Reviewer 

on Capterra

6 years ago

Great VOIP Service Pros: Easy to use anywhere you are in the world and on the go, whether in your office or on the road. It is great to have one central number for business that is totally mobile. Cons: I have two numbers and sometimes find the call logs confusing. Also, when an incoming call is received you are not made aware which number the person has called. Overall: It is nice to be able to provide a dedicated number to clients without having to use your personal cell phone number. 

Venitria C. 

on Capterra

6 years ago

I love it! Pros: The set up is very easy to use and manage. Works great on android. Cons: There are difficulties sometimes when using over Wi-Fi. 

Darin J. 

on Capterra

6 years ago

Dialpad Pros: The cost, the functionality, and the flexibility with the mobile app. Cons: Some of the admin level controls were lacking or not intuitive, however, I recently saw the admin panel has been revamped, so some of these issues may have been addressed (not had much time dig into the new updates) Overall: Dialpad has been a great improvement over the traditional, legacy PBX phone system we used to have. For a small, professional services business like ours, Dialpad was a huge leap in efficiency and cost from what we ... read more