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Dialpad Ai Voice
- Telecommunications
- San Ramon, CA
About this business
Dialpad is the future of business communications. Built on the Google Cloud Platform for unmatched security, reliability and scale, Dialpad’s product suite covers the full range of modern business communications needs.
out of this world customer service Pros: Easy to use and visually appealing. The customer service is where this company shines Cons: some very basic actions require you to call customer support. I'm sure this will all be fixed soon
Great Phone Option! Pros: Dialpad provides a great platform for our business phone needs. The software can be used on our cell phones, computers, and on desk phones as well which we find extremely helpful. Cons: The only issue we have is when our internet gets spotty, we drop calls. Overall: The greatest benefits that we see is the lack of needing hardware in our office while still being able to use a very robust system enabling us to transfer calls, have an auto attendant, hold music, etc.
Dialpad improved sales Pros: We never miss a sales lead. We are able to track calls and client history and it changed the way we do business. Cons: There have been some kinks over the past few years but always fixed right away.
Dialpad Pros: Good for using as your business phone as you can move between app and desktop, do out of office, voicemail and auto attendant, etc Cons: The app doesn't sync very well with with the desktop. I still see old messages and calls as unread on the app even after manually refreshing. Sometimes the system goes down as it has a couple of times this year, leaving us with no calls for a little while. Also, importing contacts is clunky, you ned to send files to their support team, there should be automated tools to do thi... read more
Dialpad Pros: Every feature under the sun, great price point, and excellent reliability. Cons: I wish I would have signed up sooner :) Overall: I can't recall in 3 years of using Dialpad ever having to call tech support or customer service. That shows how well the system works with zero down time.
Flashy, Expensive, Reliable Pros: The interface is sleek, albeit a bit difficult to navigate. Once you know where to look for the functionality you need, it's great. The other thing I'd mention is uptime/reliability--I've never encountered a problem in that regard. Cons: The thing that I would LOVE to see from Dialpad is the ability to have at least some extensions (for departments or individuals) without paying for them. Other providers, e.g. Grasshopper, offer this functionality as standard, and it is super useful. Even if... read more
Two years in to using Dialpad Pros: Call from anywhere. App for phone, deskphone & laptop. Easily deploy and change phone tree. Emailed voicemails and transcripts. Cons: HD Calling on iPhone app doesn't work for my phone (iPhone SE) consistantly enough to utilize, although the fallback method works very well. Overall: We're able to quickly handle changes to our organizational structure, and manage remote workforce with ease.
Great platform for stable and innovative VOIP Pros: Simple to set up, great pricing structure, yet powerful and stable solution that is more reliable than the competition. Cons: Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me. Overall: Exceptional product that's progressed quite a bit since I first became a customer.
Good, solid phone system management tool Pros: Pretty easy to use and VOIP in general is great b/c it allows us to be very mobile with our business. Cons: It's a pretty big pain that when we receive the email notification for voicemails, the system doesn't show the contact's name, just the phone number - even if the contact is saved in the system. So, like, I have no idea who the voicemail is from - it just shows me a number - I don't know if it's urgent or I need to ignore from the notice itself and if I'm on the run, it's ... read more
Frequently asked questions about Dialpad Ai Voice
How is Dialpad Ai Voice rated?
Dialpad Ai Voice has a 4.6 star rating with 2,148 reviews.
When is Dialpad Ai Voice open?
Dialpad Ai Voice is open now. It will close at 6:00 p.m.