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Dialpad Ai Voice
- Telecommunications
- San Ramon, CA
About this business
My employer switched over to this service 6 months ago. It has been so glitchy and useless that it is making me search for another job.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://dialpad.com/contact-support-form. Thank you.
Go somewhere else! Got a sales call daily from the same company but never gave the number out. Then when I try to cancel the account which you can only do over chat I get a message that they are not available. It has been over a month and still no contact, and I was charged for another month even though my business is closed.
Business response:
Hi Kristen, we are sorry we missed the mark here, we'd love to make it right, may I kindly ask for your ticket number so our support team can reach out to you?
Should get zero stars. Dont switch to them. You will lose more calls and money than you are with your current 2nd-line. I never thought i would miss the Line2 app but jeeze these guys are incompetent. Every call that i try to answer vibrates in my ear and then drops. Cannot answer calls with this app.
Business response:
We're always looking to improve your experience. Any specific incident we can look into for you? Let us know by reaching out to https://dialpad.com/contact-support-form.
Great when it works, but trust the 1 star reviews... their support team is awful. We've had several issues with their support team, including a major one that had our calls with clients get disconnected. For weeks, they told us that it was our network despite what we told them, and all along it was an update of their app! Dozens of hours wasted, and 80+ emails. In a separate instance, changing our billing from monthly to yearly has so far been 11 days and 8 e-mails. Frustrating.
Business response:
We sincerely apologize for the troubles you've had with the app as well as with the poor support team experience, our aim is to provide world class support! A member of our support team will be reaching out to you to further assist you.
Definitely not Whatsapp. I've been using this app for 2 months since my job makes us. The call quality is TERRIBLE 50% of the time. Often doesn't ring when, pops up missed call. Will only connect half of the time. Sending text messages the contact will not always see it - they would need to refresh their screen (if they are not expecting a message, why would they do that?) Sometimes it doesn't hang up a call. Shows up as "spam call" Doesnt work when tablet is horizontal. 3 sec delay on call
Business response:
Dear User, We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at https://dialpad.com/contact-support-form so we can help resolve this issue. Thank you.
Always gives issues :c
Business response:
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at https://dialpad.com/contact-support-form? We'll get you up and running.
Dialpad has VERY SERIOUS issues with MMS messages. It started with receiving long text msgs (which are sent via MMS instead of SMS) out of order. Trying to reconstruct them is a pain. Then group msgs (also sent via MMS) started sending my responses to each person individually instead of to the entire group. Now some group texts don't come through AT ALL! I have missed business critical texts! Their tier 2 support faults TMobile, but other VOIP providers i use like Google voice work! AVOID!!!
Business response:
Dear User, We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at https://dialpad.com/contact-support-form so we can help resolve this issue. Thank you.
Have nothing but problems with Dialpad. The support I was supposed to receive, I NEVER GOT! THEY DID however took my initial payments for starting up the services. They didn't provide additional assistance as promised.
Business response:
Hello Randy, my name is Dulce Ramirez, and I'm the director of Support for Dialpad. I'd love to figure out what happened here, you should have received a response from us. Don't hesitate to contact me; I'm more than happy to look into this further. My contact is Dulce@dialpad.com, hope to hear from you soon.
App is hard to navigate! Inbox view is a mess especially for text. Because it doesn't keep conversation with the same contact as a thread. 10 texts from the same contact would rather show up as 10 different lines as if it came from 10 different people. Make the whole inbox so messy and hard to organize.
Business response:
Thanks for your feedback. We'll pass it along to our development team and see if there is any way we can improve it.
Frequently asked questions about Dialpad Ai Voice
How is Dialpad Ai Voice rated?
Dialpad Ai Voice has a 3.9 star rating with 2,713 reviews.
When is Dialpad Ai Voice open?
Dialpad Ai Voice is closed now. It will open tomorrow at 9:00 a.m.