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Domain Oakland
- Apartments
- Oakland, CA
About this business
Location details
1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Of all my experiences around the country in 20 years, this has been the worst. After living there for 2.5 years, I have enough credible data to safely say that this should never be in anyone's consideration. False alarms on a weekly basis, trash not removed for days, consistently broken elevators, rude staff. A resident nightmare.
Business response:
Hello- Thank you for your feedback and sincerest apologies as it sounds like you did not have the best living experience at Domain. We always strive to provide a warm and welcoming experience to our residents and guests alike. If for some reason you feel we have not, that is unfortunate. We truly appreciate the feedback and will look into ways of ensuring our expectations and efforts are felt throughout the community. -The Domain Oakland Team
I recently moved into this building and because it has been such a great experience I wanted to make sure to share here. One thing I loved about moving in was all the different choices of thoughtfully designed units. Whether you're moving in alone or with friends/family there is a space for you here. The amenities are fabulous. There's a top of the line gym, a bike center to fix your bike and access to Ford bikes (located across the street). There's a yoga studio (my favorite), community sky deck, on-site parking and in-unit... read more
Business response:
Hello- Thank you so very much for deciding to call Domain Oakland HOME! We truly appreciate having you here and are thrilled that you're enjoying the community and staff! So happy to hear that you love the Yoga studio and In-Home laundry! We're looking forward to the amenity upgrades coming soon in Summer 2019! We will continue to do our best to ensure you're residency with us is a great one! -The Domain Oakland Team
I just moved in 2 weeks ago and the move-in process has been great. Hanaya, Justin, Julia, and the entire management team have been extremely helpful. We've had a couple small issues (as anyone does when moving) and they've been extremely responsive. Domain just brought in a brand new management staff and it seems like they all care about the community's residents. There's also a security guard every night that makes you feel pretty safe. The amenities are great and very well taken care of. Bart is about 2 blocks away and a ... read more
Business response:
Hey Nico- Thank you so very much for deciding to call Domain Oakland HOME! We truly appreciate having you here and are thrilled that you're enjoying the community and staff! We will continue to do our best to ensure you're residency with us is a great one! -The Domain Oakland Team
Domain Oakland used my name to set up an AT&T cable service even though I'm not a resident. I moved out 2015 and now I'm getting emailed and harassed by AT&T to pay a bill Domain set up for the entire community of Domain. Dear Domain, Please handle your bill and get my name off your account.
Business response:
Shenni C - We appreciate your feedback. It is our expectation to provide our residents the highest level of service. We will continue to work with the trash valet service to provide that level of service. Thank you sharing your concerns, and please feel free to contact me with any others you may have. Mark Chatman, Community Director
We have tried to get in contact with management regarding our move out charges and they are not responding back to emails and phone calls. If you can respond to our Yelp reviews, respond to our emails and phone calls We tried (510) 788-4614, (510) 788-4604, (510) 444-6000, (510) 747-8973 and all of them go straight to voicemail. We left voicemails. No calls back.
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
TLDR - DO NOT LIVE HERE! SCAMMY PARENT COMPANY + POLICIES. INCOMPETENT & RUDE MANAGEMENT. NOT WORTH THE SHORT DISTANCE TO BART. Management is either sadly incompetent or gives zero shits. For the most part its both. Here's a laundry list of the bullshit you get to deal with at Domain followed with a profile of the shitty team thats there. 1. Promise internet as a part of the lease and come up with a bullshit excuse to remove it without warning. 2. Block good discussion about the internet on the Domain forum and remo... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Have been a resident for the last 3 years and since the new owners have taken over, things are on a downward spiral. The elevators are not working AGAIN and the leasing office did not inform anyone. There are not any convenient stairs to get to your unit and end up having to walk all around the property in these instances. The new ownership canceled the free wireless and all of the other "nice things" the former company would do for the residents. The former leasing agents went out of their way to get to know their tenants ... read more
Business response:
Hello- We appreciate you taking the time to share your feedback with us. Our team strives to provide a warm welcome to all of our residents and their guests. I'm sorry if you feel that you had not been given that treatment. As we continue to make improvements at the community, we will utilize this feedback as a guide to help ensure we are looking into solutions as needed. Thank you
DO NOT LIVE HERE. Horribly run building in an ideal location. I moved in, in March 2017 and the only reason I've continued to live here is because of the proximity to BART on 12th Street. The reality is that one shouldn't run the risk. There have been multiple burglaries, all of which appear to be inside jobs (building employees have master keys) and despite all evidence pointing to this, the building won't release hallway camera footage. Meanwhile, they keep raising rent and taking away amenities. I'm posting this review to... read more
Business response:
Hello Ajene- We are sorry to see that you are less than satisfied with your residency at Domain Oakland. As the new management company for Domain we recognize some necessary improvements will need to be made at the community and are taking the steps to ensure they get implemented. In regards to the burglaries that you speak of, anytime we are informed of such events, we are required to gather as much information as possible from the residents, authorities and anyone else involved before sending out a message to the community... read more
Don't be fooled. What you see online is NOT what you get. Appliances are shiny but they don't work. And don't expect a response to a service request for months. When we moved in our apt, every light in our apartment except one was dead and one of the light fixture was hanging two feet out of the ceiling. 6 service requests sent before a response. Also, there are technically great amenities, but none of them have been functioning since we moved in 5 months ago. Outdoor fireplaces? Try again. Coffee machine? Try again. Elevato... read more
Business response:
Hello- Thank you for providing your feedback and we are sorry that you have not experienced a positive residency so far. We are committed to providing the best possible service to our residents and always welcome feedback on ways to improve. To address a few of your concerns: I'm sorry to hear that your apartment was not in a move-in ready condition when you first arrived. I'd like to know specifically which home so I can research the notes on this so please reach out if you'd like to. You can email me at domainoaklandMGR@gr... read more
Frequently asked questions about Domain Oakland
How is Domain Oakland rated?
Domain Oakland has a 3.2 star rating with 478 reviews.
When is Domain Oakland open?
Domain Oakland is closed now. It will open at 9:30 a.m.