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Domain Oakland
- Apartments
- Oakland, CA
About this business
Location details
1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
We have tried to get in contact with management regarding our move out charges and they are not responding back to emails and phone calls. If you can respond to our Yelp reviews, respond to our emails and phone calls We tried (510) 788-4614, (510) 788-4604, (510) 444-6000, (510) 747-8973 and all of them go straight to voicemail. We left voicemails. No calls back.
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
TLDR - DO NOT LIVE HERE! SCAMMY PARENT COMPANY + POLICIES. INCOMPETENT & RUDE MANAGEMENT. NOT WORTH THE SHORT DISTANCE TO BART. Management is either sadly incompetent or gives zero shits. For the most part its both. Here's a laundry list of the bullshit you get to deal with at Domain followed with a profile of the shitty team thats there. 1. Promise internet as a part of the lease and come up with a bullshit excuse to remove it without warning. 2. Block good discussion about the internet on the Domain forum and remo... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Have been a resident for the last 3 years and since the new owners have taken over, things are on a downward spiral. The elevators are not working AGAIN and the leasing office did not inform anyone. There are not any convenient stairs to get to your unit and end up having to walk all around the property in these instances. The new ownership canceled the free wireless and all of the other "nice things" the former company would do for the residents. The former leasing agents went out of their way to get to know their tenants ... read more
Business response:
Hello- We appreciate you taking the time to share your feedback with us. Our team strives to provide a warm welcome to all of our residents and their guests. I'm sorry if you feel that you had not been given that treatment. As we continue to make improvements at the community, we will utilize this feedback as a guide to help ensure we are looking into solutions as needed. Thank you
DO NOT LIVE HERE. Horribly run building in an ideal location. I moved in, in March 2017 and the only reason I've continued to live here is because of the proximity to BART on 12th Street. The reality is that one shouldn't run the risk. There have been multiple burglaries, all of which appear to be inside jobs (building employees have master keys) and despite all evidence pointing to this, the building won't release hallway camera footage. Meanwhile, they keep raising rent and taking away amenities. I'm posting this review to... read more
Business response:
Hello Ajene- We are sorry to see that you are less than satisfied with your residency at Domain Oakland. As the new management company for Domain we recognize some necessary improvements will need to be made at the community and are taking the steps to ensure they get implemented. In regards to the burglaries that you speak of, anytime we are informed of such events, we are required to gather as much information as possible from the residents, authorities and anyone else involved before sending out a message to the community... read more
Don't be fooled. What you see online is NOT what you get. Appliances are shiny but they don't work. And don't expect a response to a service request for months. When we moved in our apt, every light in our apartment except one was dead and one of the light fixture was hanging two feet out of the ceiling. 6 service requests sent before a response. Also, there are technically great amenities, but none of them have been functioning since we moved in 5 months ago. Outdoor fireplaces? Try again. Coffee machine? Try again. Elevato... read more
Business response:
Hello- Thank you for providing your feedback and we are sorry that you have not experienced a positive residency so far. We are committed to providing the best possible service to our residents and always welcome feedback on ways to improve. To address a few of your concerns: I'm sorry to hear that your apartment was not in a move-in ready condition when you first arrived. I'd like to know specifically which home so I can research the notes on this so please reach out if you'd like to. You can email me at domainoaklandMGR@gr... read more
This is a review on the apartment finding and lease signing process. I have not moved in yet. Justin Giles was super fantastic in helping me find a suitable apartment at Domain. I came in early on a Monday morning before work and asked if I can quickly view a studio and 1 bedroom. Justin was very understanding and I was able to see everything I needed to in under 30 mins. He then suggested two apartments that fit my preferences and emailed me the quotes. I came back the next day after work and was able to get the lease signi... read more
Business response:
Hello James, Thank you so much for taking time to review Domain Oakland and share your feedback. We strive to provide an easy and friendly leasing experience and it's great knowing you experienced that so far. Please know if you need anything or have additional feedback, please contact myself or the team directly at domainoakland@greystar.c…. Thank you again! -Justin, Sr. Community Manager
My pre-move was a nightmare and I was so worried that this was going to be the end of it. The updater website that they use for pre move checklist is great to keep you on top of the things you need to do, but there were things on there that you did not have to do. For example, you don't need to sign up for water - the building bills you for it in your resident portal. When I called EBMUD they were equally as confused as I was. My suggestion is to make sure to remove things that aren't needed from the Updater portal. Second, ... read more
Business response:
Thank you very much for sharing your positive feedback with us! We are excited to continue providing you with an unrivaled experience. - Property Manager
I have been living here for two years, I like this community since first day! This community is very clean with nice and free gym, which is a bonus point! The management is great, the staff are very friendly and helpful, response to our inquiry is also fast. Our family have a really good time here. As far as I am concerned, security is never a problem, I am feeling safe staying here.
Business response:
Thank you very much for sharing your positive feedback with us! We are excited to continue providing you with an unrivaled experience. - Property Manager
They're right next to bart within a walking distance. The best part of this community is the management, the manager is very responsible and friendly. Whenever I came up with any problems, they're very happy to help me out in a timely manner. I would highly recommend it to my friends who are looking to live at an one or two bedrooms apartment at downtown Oakland.
Business response:
Dear Helen, Thank you for providing a review of your Domain Oakland experience. It was our pleasure to be of assistance. We hope all your future endeavors exceed your expectations and should you need a new home, it will be our pleasure to assist you. Sincerely, Jeremy Zheng
Frequently asked questions about Domain Oakland
How is Domain Oakland rated?
Domain Oakland has a 3.2 star rating with 453 reviews.
When is Domain Oakland open?
Domain Oakland is open now. It will close at 6:00 p.m.