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Domain Oakland
- Apartments
- Oakland, CA
About this business
Location details
1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Since Greystar came as the new management company, this place has become terrible, as soon as my lease is over I'm moving to one of the new buildings being build in Oakland, so many options, I don't need to deal with this poorly managed building.
Business response:
Dear Arturo, Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance,behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. It would be beneficial to talk with you in-person and address your specific concerns. Please contact me at 510.444.6000 or domainoaklandmgr@greysta…. Thank you, Jeremy Zheng Community Manager
New owners, and they started taking away amenities. They lost 2 of my packages, and took zero responsibilities. The new staff is not very friendly, they lied to me several times about my packages. The rec rooms are poorly maintained. I really miss the old staff. I probably won't live here again.
Business response:
Hello Terence P. My name is Marcus Thomson and I am the Area Supervisor for Domain. While I know that you left this review in March, before I began overseeing Domain, I wanted to thank you for your great and thorough feedback! I hope that everything is still going great with your home. If there is anything we can do for you, I would love to hear. Please feel free to contact me at the leasing office. The office hours are 9am-6pm, 7 days per week. I am typically in the office Monday - Friday. Again, thank you for the kind wor... read more
Disappointed. Like others below me, this review pertains to new management that took over a few months ago (Greystar). There are a lot of issues with: communication, cleanliness, amenities but the #1 reason I am writing this review is due to the SAFETY issue at Domain. The front door of the lobby has been shattered, packages (both incoming and outgoing) have been torn apart and stolen. Strangers have been seen sleeping in our communal cafe or using the gym. I'm well aware that we live in a bustling downtown area (which I lov... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Jeremy responded to my post but I have e-mailed him several times and called the office and left voicemails and have not received a response.
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
To start, I loved living here under the old management. Ever since the new management took over it has made my decision real easy to look elsewhere once my lease is up. The commons grounds have become dirty, I have yet to see them vacuum the hallways. On multiple occasions they have turned off the gas to all units claiming it would only be a few hours, however turned into multiple days.. meaning you could not cook or shower. The cafe which used to be nice and clean and a place where you could get a cup of coffee and use inte... read more
Business response:
Hi Ryan, Thank you for your feedback. As the new community manager of Domain Oakland, my goal is to create a positive living experience for all residents of the building. We're examining each point in your review and will take any necessary corrective action. It would be beneficial to talk with you in-person and address your specific concerns. Please contact me at 510.444.6000 or domainoaklandmgr@greysta…. Thank you, Jeremy Zheng Community Manager
I never leave 1-star reviews but here goes. I am deeply regretting re-signing a lease here. Things were OK under previous management but since Greystar Management took over in May of this year things have become unsafe, unprofessional, and extremely frustrating. A short list of current problems here: -- SAFETY: in the last 2-3 weeks I've personally seen people who don't live in the building sleeping in common areas, using the gym, lurking in the garage, charging phones, etc. A friend of mine caught someone stealing packages ... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Hi there - if you're reading positive reviews about this place, they were probably posted before the building was sold and new management took over sometime in the late spring/early summer of 2018. They've been HORRIBLE. Don't take it from me - there has been a petition posted against the new management, who have decided to take away our previously included internet. Over 100 tenants have signed and posted in a matter of days (there's only 200 something units), and most had more negative things to say about the new managem... read more
Literally horrible. Good location and the first floor looks nice. That's the only pro! We thought the old management was bad, but greystar is even worse. The leasing agents don't have a clue of what is going on and the manager is full of broken promises. The grounds are not kept clean and there is pet feces everywhere. There is trash strewn about the parking garage. The elevators are always dirty. The parking garage is not regulated and anyone can park there. My car was broken into last month and the security cameras don't w... read more
Business response:
Hello Mia, thank you for your feedback. Our goal is to present a positive, professional image at all times. We strive to deliver a consistently positive experience. We sincerely apologize if we have failed to meet these expectations. We would like to address your specific concerns and strongly encourage you to contact us at 510-444-6000. We look forward to speaking with you soon.
I have lived in this building for over a year, we thought when greystar management took over, things would get better. Oh how wrong we were, if fact, things got several times worse. Besides prices skyrocketing, while amenities were cut, service is terrible and worst of all, safety has decreased significantly. Since Greystar took over, I have had over $4000.00 worth of items stolen from secure areas of the building including several packages and other property. Many of these thefts occurred under a surveillance camera, but th... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Frequently asked questions about Domain Oakland
How is Domain Oakland rated?
Domain Oakland has a 3.2 star rating with 453 reviews.
When is Domain Oakland open?
Domain Oakland is closed now. It will open tomorrow at 9:30 a.m.