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Domain Oakland
- Apartments
- Oakland, CA
About this business
Location details
1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
This is a review on the apartment finding and lease signing process. I have not moved in yet. Justin Giles was super fantastic in helping me find a suitable apartment at Domain. I came in early on a Monday morning before work and asked if I can quickly view a studio and 1 bedroom. Justin was very understanding and I was able to see everything I needed to in under 30 mins. He then suggested two apartments that fit my preferences and emailed me the quotes. I came back the next day after work and was able to get the lease signi... read more
Business response:
Hello James, Thank you so much for taking time to review Domain Oakland and share your feedback. We strive to provide an easy and friendly leasing experience and it's great knowing you experienced that so far. Please know if you need anything or have additional feedback, please contact myself or the team directly at domainoakland@greystar.c…. Thank you again! -Justin, Sr. Community Manager
My pre-move was a nightmare and I was so worried that this was going to be the end of it. The updater website that they use for pre move checklist is great to keep you on top of the things you need to do, but there were things on there that you did not have to do. For example, you don't need to sign up for water - the building bills you for it in your resident portal. When I called EBMUD they were equally as confused as I was. My suggestion is to make sure to remove things that aren't needed from the Updater portal. Second, ... read more
Business response:
Thank you very much for sharing your positive feedback with us! We are excited to continue providing you with an unrivaled experience. - Property Manager
I have been living here for two years, I like this community since first day! This community is very clean with nice and free gym, which is a bonus point! The management is great, the staff are very friendly and helpful, response to our inquiry is also fast. Our family have a really good time here. As far as I am concerned, security is never a problem, I am feeling safe staying here.
Business response:
Thank you very much for sharing your positive feedback with us! We are excited to continue providing you with an unrivaled experience. - Property Manager
They're right next to bart within a walking distance. The best part of this community is the management, the manager is very responsible and friendly. Whenever I came up with any problems, they're very happy to help me out in a timely manner. I would highly recommend it to my friends who are looking to live at an one or two bedrooms apartment at downtown Oakland.
Business response:
Dear Helen, Thank you for providing a review of your Domain Oakland experience. It was our pleasure to be of assistance. We hope all your future endeavors exceed your expectations and should you need a new home, it will be our pleasure to assist you. Sincerely, Jeremy Zheng
Since Greystar came as the new management company, this place has become terrible, as soon as my lease is over I'm moving to one of the new buildings being build in Oakland, so many options, I don't need to deal with this poorly managed building.
Business response:
Dear Arturo, Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance,behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. It would be beneficial to talk with you in-person and address your specific concerns. Please contact me at 510.444.6000 or domainoaklandmgr@greysta…. Thank you, Jeremy Zheng Community Manager
New owners, and they started taking away amenities. They lost 2 of my packages, and took zero responsibilities. The new staff is not very friendly, they lied to me several times about my packages. The rec rooms are poorly maintained. I really miss the old staff. I probably won't live here again.
Business response:
Hello Terence P. My name is Marcus Thomson and I am the Area Supervisor for Domain. While I know that you left this review in March, before I began overseeing Domain, I wanted to thank you for your great and thorough feedback! I hope that everything is still going great with your home. If there is anything we can do for you, I would love to hear. Please feel free to contact me at the leasing office. The office hours are 9am-6pm, 7 days per week. I am typically in the office Monday - Friday. Again, thank you for the kind wor... read more
Disappointed. Like others below me, this review pertains to new management that took over a few months ago (Greystar). There are a lot of issues with: communication, cleanliness, amenities but the #1 reason I am writing this review is due to the SAFETY issue at Domain. The front door of the lobby has been shattered, packages (both incoming and outgoing) have been torn apart and stolen. Strangers have been seen sleeping in our communal cafe or using the gym. I'm well aware that we live in a bustling downtown area (which I lov... read more
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
Jeremy responded to my post but I have e-mailed him several times and called the office and left voicemails and have not received a response.
Business response:
Thank you for sharing your feedback with us. Your insights are invaluable as we strive to ensure the best possible experience for all our residents. This incident took place under prior management and we are pleased to announce that STYL Residential has taken over as the new property manager. With this transition, we are dedicated to maintaining and enhancing the quality of service and living experience for all residents. Best, Pershante Hill, Property Manager Domain Oakland
To start, I loved living here under the old management. Ever since the new management took over it has made my decision real easy to look elsewhere once my lease is up. The commons grounds have become dirty, I have yet to see them vacuum the hallways. On multiple occasions they have turned off the gas to all units claiming it would only be a few hours, however turned into multiple days.. meaning you could not cook or shower. The cafe which used to be nice and clean and a place where you could get a cup of coffee and use inte... read more
Business response:
Hi Ryan, Thank you for your feedback. As the new community manager of Domain Oakland, my goal is to create a positive living experience for all residents of the building. We're examining each point in your review and will take any necessary corrective action. It would be beneficial to talk with you in-person and address your specific concerns. Please contact me at 510.444.6000 or domainoaklandmgr@greysta…. Thank you, Jeremy Zheng Community Manager
Frequently asked questions about Domain Oakland
How is Domain Oakland rated?
Domain Oakland has a 3.2 star rating with 478 reviews.
When is Domain Oakland open?
Domain Oakland is closed now. It will open at 9:30 a.m.