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Domain Oakland
- Apartments
- Oakland, CA
About this business
Location details
1389 Jefferson St, Oakland, CA, 94612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
The good is it's reasonable rent and close to BART. Unfortunately the cost is in extremely poor management and facilities. For example, the elevators are frequently down, and it takes weeks or months to fix them. This is an ordeal when the complex is half a block. The fire alarms (which are industrial grade) go off frequently, often between 2 and 4am, and often take 10-20 minutes to turn off despite usually being a false alarm. Packages are often stolen. The mailboxes were ripped open and many tenants had to pick their mail ... read more
The good is it's reasonable rent and close to BART. Unfortunately the cost is in extremely poor management and facilities. For example, the elevators are frequently down, and it takes weeks or months to fix them. This is an ordeal when the complex is half a block. The fire alarms (which are industrial grade) go off frequently, often between 2 and 4am, and often take 10-20 minutes to turn off despite usually being a false alarm. Packages are often stolen. The mailboxes were ripped open and many tenants had to pick their m... read more
A perfect example of a really nice apartment building turned living nightmare and it's entirely the fault of bad management.
Business response:
Hi Joe, We appreciate your feedback, and we’re sorry to hear that your experience hasn’t met your expectations. While we aim to create a welcoming environment, we know that sometimes things can go awry. We’d love the chance to turn your “living nightmare” back into a dream! Please reach out directly so we can address your concerns and work towards a solution. Thank you for helping us improve! Best, Pershante Hill Domain Oakland Property Manager
Communication is terrible. Good luck finding someone in the office to talk to on the phone or in person during business hours. Your stuff WILL get stolen, I've had packages stolen regularly, stuff stolen off my bike secured to the fence outside my unit. On any given day one of the elevators is broken leaving disabled residents to figure out on their own how to get to their apartments. The gates are supposed to have fob entries, many of them don't consistently, the elevator fobs definitely don't. They charge exorbitant fees a... read more
Business response:
Your feedback is important, and we are addressing these issues. Please contact our office directly with specific concerns so we can resolve them promptly. Thank you for your patience. Best regards, Pershante Hill Domain Oakland Property Manager
Replying to the manager: Hi Pershante, There was no mention of power washing in the corridor from your previous emails. They were only about power washing in the garage only. Stop gaslighting your residents. How about trying to own your mistake and be accountable as a property manager? It is not that hard. Domain really went downhill after you became the manager.
Business response:
Hi Lennox, Thank you for sharing your feedback. To ensure everyone was informed about the power washing, we have been sending regular communications over the past two weeks before power washing began. This process was scheduled over three days, and we made it a priority to send updates both in the morning before work began and at the end of each day when it concluded. What you are pointing out is an early morning reminder. Please check your email for these updates. If you have any further questions or need additional ass... read more
My daughter moved in and so far so good. There has been elevator issues but they've been quickly resolved.
Business response:
Hi Robyn, Thank you so much for taking the time to share your experience! We're delighted to hear that your daughter's move-in has been smooth overall. We appreciate your understanding regarding the elevator issues, and we're glad that our team could quickly resolve them. Your feedback is invaluable, and we're committed to providing the best possible living experience for our residents. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thanks again for... read more
If I could leave -5 stars about this complex I would. I have lived here for now 3 years and I am praying that I make it through the next few months until my lease is over. If I have to resign, it's not by choice. The property was originally owned by Greystar, and is now owned by some company called Styl. Both property management companies have been nothing but a disservice to this complex.. They are , dishonest, and do the bare minimum to ensure the saftey and well being of their tenants. There is always a new fee for someth... read more
Business response:
Hi KG, Thank you for sharing your concerns about your experience at our complex. We appreciate your feedback, and I want you to know that we take your concerns seriously. We understand your frustrations and would welcome the opportunity to discuss your experiences in person. Your perspective is invaluable in helping us enhance our community. Please feel free to reach out to me directly at domainoaklandteam@stylresidential.com or 510.616.6954 to arrange a conversation at your convenience. Thank you for your understanding.... read more
My mom has been living here for a few years. Although the apartment complex is nice. The property manager (wish I had his name) lacks customer service skills and has been extremely rude to my mother. She pays for parking every single month and her car has been towed twice now out of her parking space that she PAYS for. The property manager has been extremely rude and unhelpful every single time. He does not care about the tenants. Customer Service should be number one. How horrible is it go to sleep every night not knowing i... read more
Reposting because management will respond to this, but they can't pick up the phone before they tow a resident's vehicle. Dog situation is out of control at Domain. Dogs bark on patios at all hours and it reverberates up the building walls. Dogs start barking before 7am when owners leave their barking dogs unattended outside. So far, nothing has been done by Property Management. The new management is just not accountable. Between the dog, parking, and security issues, it's a shame. This is written as of January 2023.
Business response:
Hi Damian, I truly apologize you that you feel this way, we strive to make every resident feel comfortable and apart of the community. We take each and every matter seriously and we follow the appropriate steps for every situation like we did in this regard. If you have further concerns or questions, please feel free to reach out to our team via email. Best regards, RaLonda Ruttman-Williams, Property Manager domainoaklandteam@STYLresidential.com
Frequently asked questions about Domain Oakland
How is Domain Oakland rated?
Domain Oakland has a 3.2 star rating with 453 reviews.
When is Domain Oakland open?
Domain Oakland is open now. It will close at 6:00 p.m.