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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Carpet was stained, room smelled like smoke, lots of after hour noise, and coffee service in am was awful…dry creamer out of a dispenser. Yuck.
Business response:
Hello Williams and thank you for your feedback. I'm very sorry to hear about the issues you experience from the stained carpet and smoke smell to the afterhours noise and coffee service. This isn’t the experience we aim to provide, and we’ll be addressing these concerns with our team right away. We appreciate you bringing this to our attention and hope for the chance to offer you a much better stay in the future.
Not worth the money I spent Horrible service from front desk clerk at check in but check out clerk was better, mildew smell in room and mold in ac unit carpet was gross wall paper falling off
Business response:
Hello Randy and thank you for taking the time to share your experience. We sincerely apologize for the poor service you encountered at check-in and for the condition of your room. This is far from the standard we aim to uphold. Your comments regarding the mildew smell, mold in the AC unit, carpet, wallpaper and we are addressing these issues with our housekeeping and maintenance teams immediately. We’re glad to hear that your check-out experience was better, and we hope that small improvement reflected our commitment to maki... read more
It smelled, it was suffocating and it was unsafe.
Business response:
Hello Roshni and thank you for your feedback. We’re sorry to hear about your experience and understand how uncomfortable this must have been. The safety and comfort of our guests are a top priority, and we take your concerns seriously. We appreciate you bringing this to our attention and will review the situation to ensure a better experience for future guests.
Not worth it When we arrived we were met with a not so friendly check in person. She did the absolute bare minimum. Our room floor was stain filled, to the point I wouldn't walk around without having shoes on. Within an hour of checking in my child got sick all over the bathroom. I cleaned it up the best of my ability with the towels in the room. I called the front desk to ask for some cleaning supplies and more towels and I was told I can't have any supplies and I would have to come get the towels myself. I asked where I co... read more
Business response:
Hello and thank you for sharing your feedback. We’re truly sorry to hear about the challenges you faced during your stay, and we apologize for not meeting your expectations. We understand how frustrating it must have been to experience these issues, and we sincerely regret that they impacted your stay. The pool heater is adjusted upon request to meet each guest’s individual preference, and the temperature in your room is controlled by the thermostat on the wall, rather than the physical A/C unit. In the future, please don’t ... read more
Unbelievable. If I could give the cleanliness of this property a 0 I would. The carpet was filthy,. Dead bugs in the drawers, walls dirty, bathrooms nasty. I don’t understand why they would have the nerve to rent out rooms in this condition. You get what you pay. I hate that staff is so nonchalant about it. You complain and they say we have to investigate. Investigate what. I have photos. The kicker was, my grandson had his shoes off and by the time we inspected the room his socks were filthy, SMH. Avoid this place at all co... read more
Business response:
Hello Sheri and thank you for your feedback. We sincerely apologize for the experience you had during your stay. Our team is committed to providing excellent customer service, and our staff follows procedures to ensure that all concerns are properly addressed. We understand your frustration, and we are reviewing your comments to ensure future stays are more comfortable. We appreciate you bringing this to our attention and hope to have the chance to welcome you back for a better experience. If you have any further concerns, p... read more
Stains all over the carpet in the room, stains on chair, dirty bathroom floor and countertop and dirty toilet
Business response:
Hello Colby and thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. We appreciate you bringing this to our attention and will ensure these concerns are addressed. We hope to have the opportunity to provide a better experience in the future.
The sink drain was clogged. Turned the water on either bugors or lugis came up when it filled the sink. Brought it to the front desks attention said they would send maintenance up they never came.
Business response:
Hello Antonio and thank you for your feedback. We apologize for the inconvenience you experienced with the sink drain. We understand how frustrating this situation must have been. While our team was notified, it seems the issue was not resolved during your stay, and we regret that. We appreciate you bringing it to our attention, and we will ensure that future requests are handled more efficiently. We hope to have the opportunity to welcome you back for a more comfortable experience. Please feel free to reach out if you need ... read more
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Business response:
Hello Andrew and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Lots of stains on the carpet in the room. Overall felt unclean.
Business response:
Hello Ryan and thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your room. A clean and comfortable environment is a priority for us, and we regret that we fell short during your stay. Your comments about the carpet and overall cleanliness have been shared with our housekeeping team for immediate attention. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,455 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.