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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Having a shuttle to the Enterprise Center was a huge convenience. Room was not clean. For example, handles of drawers has dirt and crumbs, floor is filthy with dirt and stains, coffee pot was caked with dust.
Business response:
Hello Cathleen and thank you for taking the time to share your feedback. We’re glad to hear that our shuttle service was a convenient feature for your stay. However, we sincerely apologize that your room did not meet the cleanliness standards you deserve. Cleanliness is a top priority for us, and we will address the concerns you raised with our housekeeping team to ensure this is corrected. We appreciate you bringing this to our attention and will work hard to improve our service. If you choose to stay with us again, we woul... read more
Didn’t change my bed sheets
Business response:
Hello Simon and thank you for sharing your feedback. We always aim to provide our guests with the highest level of comfort, and we understand the importance of fresh linens during your stay. We’ve shared your comments with our housekeeping team and will be meeting with them to ensure this doesn’t happen again in the future. If there's anything else we can do to enhance your experience, please don’t hesitate to let us know. We look forward to welcoming you back in the future.
Business response:
Hello Dorothy and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Meh, ok for a night Fine for a night. Stains on carpet. Lid broken on coffee pot.
Business response:
Hello Cori and thank you for sharing your feedback. We're glad to hear that your stay was fine overall, but we sincerely apologize for the issues with the carpet stains and the broken coffee pot lid. We’ll address these issues with our housekeeping team to ensure a better experience for future guests. We appreciate you bringing this to our attention and hope to provide a more enjoyable stay next time!
There was stains all over the floors. Puke in our AC unit. Hallways are trashed. Casino is destroyed and the ladies upfront are the most disgraceful and rude women I have ever met in the hospitality industry.
Business response:
Hello Stephen, we're really sorry to hear about your experience, and we can completely understand your frustration. What you described does not meet the standards we strive for, and we sincerely apologize for the condition of the room, the hallways, and the casino, as well as the behavior you encountered from our staff. Your feedback is very important, and I will be sure to pass it along to the management team to address these issues immediately. We genuinely appreciate your input and hope you’ll consider giving us another c... read more
Horrible experience!!! The “Room” that you have on here vs the room they give you is nowhere close to it and they charge you extra if you want the rooms that’s on the picture. That’s BS!
Business response:
Hello Leon and thank you for sharing your feedback. We're really sorry to hear that your experience didn't match expectations. Your comments are important to us, and we’ll make sure to address this with our team. We appreciate your input and hope we can make things right for you in the future!
Business response:
Hello Carolyn and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
This hotel is very outdated and dirty
Business response:
Hello Tammy and thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Cleanliness and guest satisfaction are very important to us, and we take your comments seriously. We will certainly address the areas you mentioned to ensure they are handled. Thank you for your understanding, and we hope to have the opportunity to welcome you back.
This was by far the worse stay of any hotel I have stayed in. The room was dirty the blankets had what looked like mold and there was black stuff flying out of the air conditioning. Carpet was dirty. When I asked if the cleaning lady could vacuum she asked did I know how to run it. Very outdated and dirty.
Business response:
Hello Tammy! We’re truly sorry to hear about your disappointing experience during your stay. This is certainly not the standard we strive for, and we deeply apologize for the issues you encountered with cleanliness and maintenance. Your feedback is incredibly important, and we will be investigating this with our team to address these concerns immediately. Please know that we take your comments seriously, and we’re committed to ensuring that these problems are rectified. We would love the opportunity to make things right. If ... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,455 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.