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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stay at your own discretion Needs remodeled, updated, deep cleaned and new mattresses. Upon entering the room, there was a dead fly on the window air conditioning unit, the vent in the A/C was full of dust. The toilet was not secured to the floor (very wobbly).
Business response:
Hello Erin and thank you for taking the time to share your feedback. We apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously, and your comments regarding the fly, dust, and toilet are concerning. Please know that we are actively addressing these matters with our housekeeping and maintenance teams. Your feedback helps us to continue improving, and we hope to have the opportunity to welcome you back in the future for a much better stay.
This was the worst hotel the elevator reeked of urine , the floors and beds were stained up . All the staff were young and unprofessional. I see the reason for the cheap rates you get what you pay for !!!
Business response:
Hello Augata and thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Cleanliness and professionalism are incredibly important to us, and we apologize for the issues you encountered with the elevator, floors, and beds. We also regret that you didn’t feel our staff was up to standard, and we will address this with the team to ensure better service moving forward. We appreciate your comments and will work diligently to improve these aspects for future guests.
Bad customer service. First I had to pay a 100 dollar deposit. Just in case of room damages. First thing I saw was broken drawer handle. I went back down to report and asked. Why wasn’t there a microwave in the room. I was told that there was one in the lobby. I said that, that was ghetto and service replied that she thinks it’s ghetto to have one in the room. After asking for the manager. She replied that she was the manager. So when asked for the general manager. She gave the wrong information. Found that out by asking oth... read more
Business response:
Hello Alaster and thank you for taking a moment sharing your experience with us. We are so sorry to hear about your disappointing experience. It’s absolutely not the level of service we aim to provide, and we deeply apologize for the issues you encountered. A broken drawer handle and lack of clear communication are certainly not acceptable, and we understand how frustrating that must have been. It’s especially concerning to hear about the interaction with our staff and the misinformation regarding the microwave and the manag... read more
The security were not professional, they were making rude uncomfortable commits about our outfits. They need to keep their heads up and concentrate on their jobs. This was New Year’s Eve.
Business response:
Hello Bridget and thank you for sharing your experience, and we sincerely apologize for the behavior you encountered. Our goal is to provide all of our guests with a welcoming and respectful environment, and we are disappointed to hear that this was not your experience. We take your feedback seriously and will address the situation with our security team to ensure professionalism and respect at all times. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide a more positive experien... read more
The carpet needed cleaning real bad! But everything else was fine.
Business response:
Hello Debra, thank you for sharing your experience. The problem with carpet is certainly concerning and not reflective of the high standards we strive for. We will make sure this issue is addressed with our housekeeping team immediately. If you have any further concerns or need assistance, please feel free to reach out directly. Once again, we thank you and we look forward to seeing you again.
The room carpet , tub was filthy i could dare step in that tub . Room was dusty tv was so small for the amount the room was . No staff around to help . A complete filthy mess .
Business response:
Hello Bridget and thank you for your feedback. We’re truly sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and it’s disappointing to hear that we fell short in these areas. We’ll be addressing the cleanliness of the carpet, tub, and overall room, and we’ll also look into ensuring that our staff is more available to assist guests. Your comments are valuable to us, and we hope you’ll consider giving us another chance to provide a better experience in the futur... read more
Older property and poorly maintained. Flooring carpet throughout halls and rooms stained. No breafkfast facilities..except vending machines. Overall room and bathroom not cleaned or sanitized properly. Casino grounds overlap property with vagrancy everwhere.
Business response:
Hello Stewart and thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We're committed to improving and will address the cleanliness concerns with our team. While we do not offer breakfast at the hotel, there is a restaurant in the casino that opens at 8am that has breakfast options. Your comments are invaluable, and we hope to have the opportunity to provide a better experience in the future.
The cleanliness of this is the worst I’ve seen.
Business response:
Hello Kingsley and thank you for taking a moment and sharing your experience with us. We're truly sorry to hear about the cleanliness issues you encountered. This is not the standard we aim for, and we’ll address it with our team immediately. If you haven't already, please contact the front desk so we can resolve this for you. We appreciate your feedback and hope to improve your experience in the future.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,455 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.