This profile has been claimed by the business owner or representative.
DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The first room was neglected and a bad oder, plus outdated wallpaper that had stains and paint on it, the chairs and furniture were thick with dust, the win dow sill dirty with black stain in the corner. The staff at the front desk when I asked if I could change room wasn't no help to my advantage so it was disappointing for what it should've been as advertised an renovations room.
Rooms were dirty. sheets were not clean. One bed didn't have a sheet on it, had to ask for sheets. Rooms smelled weird. Really just not very nice hotel.
everything is out dated and the tub didnt drain
Room was dirty, Bad Water Pressure, TV didn’t work.
Business response:
Hello and thank you for your feedback. We’re sorry to hear the room was not clean, the water pressure was poor, and the TV was not working. This is not the experience we aim to provide, and your concerns have been shared with our team for review.
The only good thing i can say about it... the room and inside hotel was clean. The room was cold and stayed cold no matter how high you put the temp. Shower was very inadequate. Couldn't check in till 4pm and we ended up just leaving at midnight to head home. Also sounded like someone was bowling over head. Would not go back. Definitely think we should get our money back.
Business response:
Hello and thank you for your feedback. We’re sorry your stay did not meet expectations, though we appreciate your comment on the cleanliness of the room. We apologize for the issues with the room temperature, shower, noise, and the inconvenience of check-in. This is not the experience we strive to provide. Your concerns have been shared with management for review. Again, we’re very sorry for your experience and appreciate you bringing these concerns to our attention.
The remote kept switching automatically to the pay channel, and a dirty washcloth was left in the bathroom.
Business response:
We apologize for the issues you experienced with the remote and the cleanliness of your bathroom. This is not the standard we strive for. Your feedback has been shared with our team so we can ensure these concerns are addressed. We hope to have the opportunity to provide a much better experience in the future.
Very poor
Business response:
Hello and thank you for rating us. Your feedback is important to us, and we’d welcome the opportunity to learn more about your stay. We hope to welcome you back soon!
This hotel has been in need of renovations for the last 10 years. I’m not sure who owns it but they should go tour the rooms for themselves. I’d be embarrassed if I were a business man to say I owed it. I will start by saying the staff is always super friendly! And housekeeping does what they can with what they have. We have stayed here prolly 20 times or more and have never gotten a room without stains on the carpet And when I say stains I mean even if cleaned they aren’t coming up. This time my the bed sheets are so old th... read more
Business response:
Thank you for taking the time to share such detailed feedback and for your continued loyalty over the years. We truly appreciate your kind words about our staff and housekeeping team. We sincerely apologize for the condition issues you experienced, as this is not the standard we aim to provide. Your concerns regarding renovations and room upkeep are taken seriously and have been shared with management. We value your support and hope to deliver meaningful improvements in the future.
Business response:
We’re truly sorry to hear about your experience. This is not the stay we aim to provide. Please reach out to our team so we can better understand what went wrong and work to make it right.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,065 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.