DraftKings at Casino Queen

Business response:

Hello Johnnetta, thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered during your stay. Your experience is not reflective of the high standards we aim to maintain. We're particularly concerned about the service you received from our front staff and the condition of your room. Please know that we take these matters very seriously and will address them with our team immediately. Once again, we thank you and we look forward to seeing you again in the future. 

Business response:

Hello Dawn! Thank you for sharing your feedback with us. We aim to offer a memorable experience for all our guests, and it sounds like we missed the mark this time. Your comments are valuable and will help us improve. If you have any specific suggestions or if there’s anything we can do to make your next visit better, please let us know. We hope to have the opportunity to provide you with a more exceptional experience in the future. 

Business response:

Hello Conner and thank you for sharing your feedback with us. We're sorry to hear that your room did not meet your expectations. Cleanliness and comfort are top priorities for us, and we’ll be reviewing your comments to ensure that we address the issues you’ve mentioned. We appreciate your input and will work to improve moving forward. 

Business response:

Hello Robert and thank you for your feedback. We apologize for the condition of the carpet. Your comments will help us make improvements, and we hope to welcome you back soon in the future for a better experience! 

Business response:

Hello Bryan and thank you for taking a moment and sharing your experience with us. We apologize for the inconvenience you experienced. We understand your frustration, and we're sorry your expectations were not met. We’re committed to providing a higher standard of service, and we will take your feedback into account as we continue to improve. 

Business response:

Hello Nicole, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future. 

Business response:

Hello Rishi, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future. 

Business response:

Hello Judea and thank you for letting us know about the condition of the room. We sincerely apologize for the inconvenience. Please know we take your concerns seriously and are currently looking into the situation. If there's anything we can do to make your stay more comfortable, please don't hesitate to reach out.