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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
girl at front desk 2pm great girl at 9.30 pm coud not issue keys to 2 rooms paid for keys took 2 hours to get in room
I did not go to the pool because room sink and toilet was dirty
Customer service was very low and bad. The TV never worked in the room. They blew me off and acted as if there was nothing they can do. The heater in the room is old school and makes loud noises. Definitely not worth the money nor is it what you think it is being that is at a casino. The staff was not friendly and appeared not to care with all my concerns regarding having to sit in the room with no TV or anything. They thought I should just go to the casino and enjoy myself and not worry about the TV not working.
The staff was great and the the entrance was nice. But the room lamp shades were all scratched up and walls all marked up and the chair had some stuff on it when we got there. The toliet clogged to shortly after but the staff was great and very helpful.
The first room was neglected and a bad oder, plus outdated wallpaper that had stains and paint on it, the chairs and furniture were thick with dust, the win dow sill dirty with black stain in the corner. The staff at the front desk when I asked if I could change room wasn't no help to my advantage so it was disappointing for what it should've been as advertised an renovations room.
Rooms were dirty. sheets were not clean. One bed didn't have a sheet on it, had to ask for sheets. Rooms smelled weird. Really just not very nice hotel.
everything is out dated and the tub didnt drain
Room was dirty, Bad Water Pressure, TV didn’t work.
Business response:
Hello and thank you for your feedback. We’re sorry to hear the room was not clean, the water pressure was poor, and the TV was not working. This is not the experience we aim to provide, and your concerns have been shared with our team for review.
The only good thing i can say about it... the room and inside hotel was clean. The room was cold and stayed cold no matter how high you put the temp. Shower was very inadequate. Couldn't check in till 4pm and we ended up just leaving at midnight to head home. Also sounded like someone was bowling over head. Would not go back. Definitely think we should get our money back.
Business response:
Hello and thank you for your feedback. We’re sorry your stay did not meet expectations, though we appreciate your comment on the cleanliness of the room. We apologize for the issues with the room temperature, shower, noise, and the inconvenience of check-in. This is not the experience we strive to provide. Your concerns have been shared with management for review. Again, we’re very sorry for your experience and appreciate you bringing these concerns to our attention.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.