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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very dirty room, staff didn't care about the guests. Rude demeanor.
- The toilet was so loose I almost tipped it over when I sat down. - The shower was lied a fire hydrant. It almost hurt to get that water on you. - The lamp shades were old and breaking apart - One of the 2 Elevators never worked and didn't look like it was going to get fixed. - Coffee can ran empty pretty quick and there was only one kind of sugar - The smoke alarm was constantly beeping in my colleague's room and it took days for someone to fix that - The coke and ice machines were all sold out on every floor - There was l... read more
They did not provide water in the room even though it mentioned I should have it. When I asked " they smiled looking at each other with smile" Constant wifi issues
The rooms have a small old 19 inch tv on the wall. The room they gave me the tv did not work . I called the front desk 4 times before they sent maintenance up to check it out. So 4 calls later he came up and told me that it did not work and I had to move to a different room..
Quartier dangereux, chambre sale, personnel extrêmement désagréable. À fuir.
Discussing room.
Business response:
Hello and thank you for taking the time and leaving us a review. Our management team is interested in knowing more about your stay, if you would like to share more about your experience, please contact management by calling the hotel front desk. Thank you!
Smelly
So old you can smell mold!
Business response:
We’re very sorry to hear about your experience. That’s not the standard we strive for, and we appreciate you letting us know. Your experience is important to us, and we appreciate you bringing this to our attention.
Our toilet base unmounted, first day told desk we left, came back that night and still moved horribly when you sat on it. Next day they moved us to an upgraded room, but the fridge was broke and we had milk and medication that went bad as it took a few hrs and got late for maintenance to come fix. I would like some money back honestly
Business response:
Hello and thank you for bringing this to our attention. We're truly sorry for the inconvenience you experienced with the toilet, fridge, and the impact it had on your belongings. We understand your frustration and recommend reaching out directly to our management team so we can discuss the matter. Your feedback is important, and we appreciate the chance to make things right.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.