Claimed

DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,457 reviews

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Thomas

a year ago

Nie wieder

Business response:

Hello Thomas, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.

William

a year ago

Staff indifferent. Rooms and facility dirty.

Business response:

Hello William, thank you for taking the time to share your feedback. We appreciate your comments regarding the condition of the facilities and the service at the front desk. Please accept our apologies for any inconvenience you experienced. Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you back and providing an even better experience next time.

Karen

a year ago

This hotel is in Illinois, just across the Mississippi, something good to know when booking. If you're a gambler (which we are not) there is the casino next door. Although the restaurants in the casino were closed. It said online that we could walk to the Gateway Arch in 3 minutes, but it would have taken a lot longer, so we drove and parked nearby on 4th street. Room smelled like cigarette and the carpet was stained in several areas. Otherwise the bed was great and the bathroom was big and clean.

Business response:

Hello Karen, thank you for taking a moment and sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, wonderful bed and spacious bathroom. We do apologize for your experience with the carpet and smell in your room. That is not of our standards and we are sorry that we fell short during your stay with us. We look forward to welcoming you back to an even better experience.

Micheal

a year ago

Carpets were filthy. Hotel rooms could really use updating. Great view of the arch. Neighborhood was barren and less desirable. No restaurants open late and hard to get any food delivered. Casino part was fun and well maintained, unlike the hotel

Business response:

Hello Micheal, thank you for sharing your feedback about your recent stay. We’re glad to hear that you enjoyed the casino and the great view of the arch, but we sincerely apologize for the issues you encountered with the carpets and the hotel. We also appreciate your input regarding the dining options in the area. We are continually working to enhance the guest experience, and your feedback is invaluable in helping us identify areas for improvement. Thank you again for your review, and we hope to have the opportunity to welc... read more

Tanya

a year ago

Subpar for casino properties. Room carpets filthy, holes in bedsheets and blackout curtains. Felt like staying at 1 or 2 star motel.

Business response:

Hello Tanya and thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding the condition of your room. Cleanliness and comfort are our top priorities, and it’s clear we fell short in your case. We will address the issues you mentioned about the carpets, bedding, and curtains with our housekeeping team to ensure these concerns are resolved. We appreciate your insights as they help us improve. We hope to have the opportunity to provide you... read more

Christopher

a year ago

This hotel is bad. There was hair and trash on the floor of our room, some unidentified substance was splattered on the walls, the air conditioner was too loud to sleep, and other guests were screaming at each other in the middle of the night. There was so much dust piled up in the corners and edges of the room that there were visible piles of it. There were meth addicts tweaking out in the parking lot, as well. We would never stay here again.

Business response:

Hello Christopher, thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is crucial to us, and we take your concerns very seriously. We are disappointed to hear about the cleanliness of your room and the noise disturbances you experienced. We have shared your comments with our housekeeping team to ensure we address these concerns immediately. Our goal is to provide a clean and comfortable environment for all our guests, and it seems we fell short in your ... read more

Anonymous

a year ago

No proper service. Oldest and dirt rooms ever seen Old, tired and unfit for being an hotel in 2024. Rooms with dirty carpets eveywhere. When you enter the room you jump back with a time machine 40 years ago. Check out around 9.30.am: waited 15 minutes with a empty reception, empty office. After 15 minutes a receptionist shows with headphones on, fitness outfit, fully sweat, apologize for the waiting and finally check us out. We thought it was a comedy motel tv show. Anyway. Never again.

Business response:

Hello and thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. It’s clear that we fell short in several areas, including the condition of the rooms and the check-out process. Your comments about the carpets and the wait time will be addressed with our team as we strive to improve our facilities and service. We appreciate you bringing this to our attention, and we hope you might reconsider and give us another chance in the future. Thank you again for your input.

JuJuanna

a year ago

Business response:

Hello JuJuanna, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.

Todd

a year ago

The carpet in the hall and the room were stained . The staff was very friendly.

Business response:

Hello Todd and thank you for your review! We’re glad to hear that our staff was friendly during your stay. However, we apologize for the condition of the carpet in the hall and your room. Cleanliness is important to us, and we’ll address this issue to ensure a better experience for our guests. We appreciate your feedback and hope to welcome you back soon!