DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,256 reviews

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Ronald

5 months ago

The remote kept switching automatically to the pay channel, and a dirty washcloth was left in the bathroom.

Business response:

We apologize for the issues you experienced with the remote and the cleanliness of your bathroom. This is not the standard we strive for. Your feedback has been shared with our team so we can ensure these concerns are addressed. We hope to have the opportunity to provide a much better experience in the future.

Candice

6 months ago

Very poor

Business response:

Hello and thank you for rating us. Your feedback is important to us, and we’d welcome the opportunity to learn more about your stay. We hope to welcome you back soon!

Jill

6 months ago

This hotel has been in need of renovations for the last 10 years. I’m not sure who owns it but they should go tour the rooms for themselves. I’d be embarrassed if I were a business man to say I owed it. I will start by saying the staff is always super friendly! And housekeeping does what they can with what they have. We have stayed here prolly 20 times or more and have never gotten a room without stains on the carpet And when I say stains I mean even if cleaned they aren’t coming up. This time my the bed sheets are so old th... read more

Business response:

Thank you for taking the time to share such detailed feedback and for your continued loyalty over the years. We truly appreciate your kind words about our staff and housekeeping team. We sincerely apologize for the condition issues you experienced, as this is not the standard we aim to provide. Your concerns regarding renovations and room upkeep are taken seriously and have been shared with management. We value your support and hope to deliver meaningful improvements in the future.

Falecia

6 months ago

Business response:

We’re truly sorry to hear about your experience. This is not the stay we aim to provide. Please reach out to our team so we can better understand what went wrong and work to make it right.

Kim

6 months ago

Business response:

Hello and thank you for rating us. Your feedback is important to us, and we’d welcome the opportunity to learn more about your stay. We hope to welcome you back soon!

Steven

6 months ago

Business response:

Hello and thank you for rating us. Your feedback is important to us, and we’d welcome the opportunity to learn more about your stay. We hope to welcome you back soon!

Dustin

6 months ago

When we showed up there was a used cote in the middle of the room and trash everywhere. There was also stains everywhere on the carpet that weren’t pictured when we booked

Business response:

We sincerely apologize for the condition of your room upon arrival. We understand how upsetting this must have been. Your feedback has been shared with our housekeeping and management teams to ensure this does not happen again. We deeply regret that your stay did not meet expectations.

James

6 months ago

Amenities- no room service, will not clean room until three days of stay. No restaurant in the hotel, have to walk outside to casino for restaurant. Breakfast was only coffee from a machine. I will never stay here again

Business response:

Hello and thank you for sharing your feedback. We sincerely apologize for the inconvenience with housekeeping and dining options. We understand how frustrating this must have been and regret that your stay did not meet your expectations. Your comments have been shared with management to help us improve for future guests.

Rupin

6 months ago

Very remote place. Property is not maintained at all. Very dirty.