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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There is no breakfast bar and the staff was so rude. We needed things and went to front desk and they actually made noises like huffing. Most of the guests were complaining and nobody was hapy
Business response:
Hello Victoria and thank you for taking the time to share your feedback about your recent stay. We genuinely regret to hear that your experience did not meet your expectations and appreciate you bringing these issues to our attention. We will certainly pass your comments along to our management team for review. We strive to maintain a welcoming environment, and your input is valuable in helping us improve. Our goal is to ensure a satisfactory resolution for all our guests. We would appreciate the opportunity to make this rig... read more
Hotel is old but fairly clean except for carpet in room was filthy & really needs to be replaced. Also little food options for it to be connected to casino. Staff was friendly.
Business response:
Hello Dawn and thank you for your feedback! I’m glad you found our staff friendly. I’ll pass along your comments about the carpet and food options for consideration. We appreciate your insights and hope to welcome you back soon!
Did NOT feel like a Queen here. The facility is in need of major updates. The carpet was stained and smelled. The grout around the toilet was distrusting. The curtains had holes. The room was also not properly cleaned before our arrival. There was dirt on the bathroom counters that we could tell was not wiped down. The bathroom floor was dirty and still had old papers on it. There was something shoved inside of the toilet paper dispenser. There was a half gallon of milk left in the fridge from a previous guest. The linens we... read more
Business response:
Hello Jayme and thank you for the feedback regarding your recent stay. We sincerely apologize for the conditions you encountered, as this is not the experience we strive to provide our guests. We appreciate you bringing these issues to our attention, including the cleanliness and maintenance concerns you mentioned. Please be assured that we will share your comments with our management team so we can address these problems promptly. We take cleanliness and comfort very seriously, and we are sorry that we fell short during you... read more
Property was dirty & outdated, employees were unfriendly. Vending machines were out of order. Then they scammed me out of $250 which is more than the total cost of my stay. A BBB complaint has been filed
Business response:
Hello Anjela and thank you for taking the time to share your feedback about your recent stay. We genuinely regret to hear that your experience did not meet your expectations and appreciate you bringing these issues to our attention. We will certainly pass your comments along to our management team for review. We strive to maintain a welcoming environment, and your input is valuable in helping us improve. Regarding the 250 charge you mentioned is most likely a smoking fee. However, we encourage you to reach out directly to ou... read more
Found a needle in the room, would not be back
Business response:
Hello Brian and thank you for taking a moment and sharing your experience with us. We appreciate you bringing this matter to our attention. We strive to provide a safe and comfortable environment for all our guests, and we understand your concern about finding a needle in your room. Please rest assured that we take such matters seriously. We are currently reviewing our cleaning protocols to ensure the highest standards of safety and cleanliness. If there’s anything specific you would like to discuss or if you need assistance... read more
Business response:
Hello Shawn, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
The service was poor the restraints were closed
Business response:
Hello Leroy, thank you for taking the time to leave a review. We're sorry to hear about the issues you encountered with the front desk and restaurant hours. We strive to provide excellent service and amenities, and we're disappointed that we fell short in your case. Your feedback is important to us, and we appreciate the opportunity to improve, if you would like to provide us with any further insight regarding your stay please do not hesitate to reach out to our management team. Thank you again for sharing your experience an... read more
Bed was not made correctly. Was not tucked in and sheets were bunched up on the bottom. One rack to move your luggage that hardly rolls.
Business response:
Hello Douglas and thank you for taking a moment to share your experience with us. We apologize that the bed did not meet your expectations. We do provide extra luggage rack per guest request, please do not hesitate to let a team member know so that we may provide that for you. We thank you for choosing to stay with us and we hope to have another opportunity to welcome you back in the future.
The carpeting in the rooms and hallways were disgusting. Obvious staining everywhere.
Business response:
Hello David, thank you for your feedback! We apologize for the carpet issues you encountered and appreciate you bringing it to our attention. We're always looking for ways to improve, and we will definitely address this with our team. We hope to welcome you back for an even better experience next time!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,457 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.