Claimed

DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,458 reviews

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Joseph

a year ago

I came down to watch the St. Louis game. The carpets were filthy. The furniture look like it came from Goodwill. There was no breakfast or restaurant to have breakfast. The shuttle had absolutely no schedule and I ended up needing to take an Uber back-and-forth to Bush Stadium.

Business response:

Hello Joseph , thank you for your feedback. we sincerely apologize for the issues you experienced with the shuttle service. Unfortunately, traffic can sometimes affect timing, and we appreciate your understanding. we also want to let you know that we do have breakfast options available in the casino, and we hope you’ll consider trying them on your next visit. Your input is important to us as we strive to improve. Thank you again for sharing your thoughts!

Cathy

a year ago

very unfriendly not a very good location

Business response:

Hello Cathy, we are sorry to hear that your experience wasn’t positive. We strive to create a welcoming atmosphere for all our guests, and we apologize if we fell short during your stay. If you have any specific concerns about the location or service, we’d love to hear more so we can improve. Thank you for your feedback, and we hope to have the opportunity to make it right in the future.

Barry

a year ago

This is a very dated property and needs major cleaning, updating and repair. The carpeting was filthy and full of large stains. The bathroom counter was dirty with spots which I cleaned up. The toilet needs to be either replaced or repaired. It was not properly secured to the floor and ran constantly. There was also no stopper in the sink. The air conditioning unit was very loud and stopped working during the night. Thank goodness the sheets seemed clean. No one was at the desk upon checkout so these concerns could not be sh... read more

Business response:

Hello Barry, thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, including the cleanliness of the carpeting, the bathroom conditions, and the air conditioning unit. Your comfort and satisfaction are our top priorities, and it’s clear we fell short during your visit. We appreciate you bringing these concerns to our attention, and we will be addressing them with our team to ensure improvements are made. We're also sorry that you couldn’t share your feedback at ... read more

Diane

a year ago

It is very shabby and has not been updated in years since it was constructed. The carpets are filthy. The television in the room is very tiny and had no satellite reception.

Business response:

Hello Diane, thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We take cleanliness and comfort seriously, and your comments about the carpets and TV will be addressed with our team. We appreciate your insights, as they help us improve. We hope you’ll consider giving us another chance in the future.

Franklin

a year ago

Receptionists aren’t kind at all

Business response:

Hello Franklin, thank you for taking the time to leave a review. We're sorry to hear about the issue you encountered with the front desk. We strive to provide excellent service, and we're disappointed that we fell short in your case. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you again for sharing your experience.

Annette

a year ago

Business response:

Hello Annette, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon

Travis

a year ago

My toilet would clog up with nothing in it maintenance snaked the drain but it still clogged after they left. Staff wouldn’t let me change rooms. It smelt like cigarettes in the room and the smoke detector was covered with a shower cap. It was not a good experience.

Tiffany

a year ago

It was not peaceful and it had a stench in the hotel like mold. I was actually disappointed.

Business response:

Hello Tiffany, we're truly sorry to hear about your experience. It’s disappointing to know that the hotel did not meet your expectations and that you encountered an unpleasant odor. We strive to provide a comfortable and clean environment, and it sounds like we fell short in this instance. Thank you for bringing this to our attention. If you have any further details or if there’s anything else we can do to make this right, please let us know.

Jon

a year ago

Arrived at the hotel and the front desk seemed annoyed that I was checking in. Got to my room and there was a half naked man in my room. I was just as startled as he was. Back to the front desk and again they seem annoyed I was back. Told them they gave me a room that was already occupied and they were confused. They gave me a different room and told me it was an upgrade. It wasn’t. The room was run down. Tub faucet leaked and the a/c was so loud. I was there for 2 days and after the first day, my key stopped working. So bac... read more

Business response:

Hello Jon, we are truly sorry to hear about your experience and apologize for the multiple issues you encountered during your stay. It’s unacceptable that you were given a room that was already occupied, and we regret that our response was not handled with the urgency and professionalism you deserved. We're also sorry to hear about the issues with the room, including the noisy AC and leaking faucet. This is certainly not the level of comfort we aim to provide. We will address these concerns with our maintenance team immediat... read more