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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The pictures of this place are one thing, but the reality is far, far different. It's dirty, noisy, inconvenient to downtown, and though near a train station, it's unsafe in the area of the train station. The only reason to go to this hotel is to gamble in their casino which isn't even connected to the hotel and must be walked to. There's nothing else around except these two buildings within walking distance. It's a remote 1-star dive, and I wouldn't ever recommend it.
Business response:
Hello Angel and thank you for sharing your thoughts about your recent stay. We're sorry to hear that your experience did not align with your expectations. We genuinely value guest feedback as it helps us improve our services. Cleanliness and safety are top priorities for us, and we will be sure to address your concerns with our team. We understand your frustration with the location and amenities. Your feedback is essential, and we will work hard to enhance our services. We appreciate your insights and hope you might consider... read more
Awful experience The worse stay i ever had..no breakfast..no coffee until 6.30..should have got a refund..room was dirty
Business response:
Hello Evelyn, we are truly sorry to hear about your experience during your stay with us. It’s disappointing to learn that we did not meet your expectations, especially regarding the cleanliness of your room. Your feedback is essential, and we will address these concerns with our team to ensure better service moving forward. We appreciate you bringing this to our attention and would like to make it right. Please contact us directly, and we would be happy to discuss your experience further. Thank you for your understanding, an... read more
Everything was great, except at 9am housekeeper knocked on door, woke us up,then left. He knocked on door again at 9:30 , i happened to be in bathroom, so i said through door "what do you need?" He said "i thought you checked out, it said you did on my paper" if he thought we were gone he would have tried to get in the first time. He was just wanting to get us out of there so he could get done. Would have liked the extra sleep we paid for. We had a "Do not disturb" sign on door guess it dosen't mean anything
Business response:
Hello Vickie and thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay overall, but we sincerely apologize for the disturbance caused by our housekeeping team. Your comfort and privacy are very important to us, and we apologize for felling short in this instance. We will address this issue with our staff to prevent this incident from happening in the future. We appreciate your understanding and hope to welcome you back for a more restful experience.
Business response:
Hello Fred, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.
Business response:
Hello Anna, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.
The bedding and carpet were dirty.
Business response:
Hello Larry, thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced with the bedding and carpet during your stay. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will address these concerns with our housekeeping team to ensure improvements are made. Your comfort is important to us, and we hope to provide you with a better experience in the future.
Horrible
Business response:
Hello Kathleen, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future
Elevators, hallway, smelled like urine. Room bathroom also smelled like urine. Carpet on the room and hallway was heavily stained actually looked dirty. Bathroom was not clean in the room. Stains on the sink and in the tub. Both lamp shades were ripped. There was no view of the arch or river only the side of a building as a view. Drunk people occupying the elevator and we were told by an employee we couldn’t get on the elevator to wait on the next on. Random people outside the building Overall very uncomfortable atmosphere
Business response:
Hello Artya, thank you for your detailed feedback. We are truly sorry to hear about your experience during your stay. Cleanliness and comfort are very important to us, and it’s clear we did not meet those standards. we apologize for the odors and the condition of the carpets and bathroom, as well as the disturbances you encountered. Your comments about the atmosphere and safety are concerning, and we will address these issues with our team. Thank you for bringing this to our attention, and we hope you’ll consider giving us a... read more
This hotel appears to have not been cleaned in any capacity for the past 10 years. The vent in the bathroom was covered in grey dust. The shower spigot was that of a fire hose. The blackout curtains had small pinholes throughout. The carpet was disgusting. The tv very outdated and access to options was horrible. Will not come back.
Business response:
Hello Lenora, thank you for your feedback. We are truly sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and it’s clear we fell short during your stay. We appreciate you bringing these issues to our attention, including the bathroom vent and the condition of the carpets and curtains. Your input is invaluable, and We hope you’ll reconsider in the future. Thank you again for sharing your concerns.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,458 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.