DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

Get directions

Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,256 reviews

Select a rating

Sandra

8 months ago

I stayed for two nights and first morning at 6:10 am the fire alarm went off but nobody could tell us what was going on and then the next night at 1:00 am it went off again and again nobody could tell us what was going on. Needlys to say we did not get any sleep and have to travel 5 hours to get home

Business response:

Hello and thank you for your review. We sincerely apologize for the fire alarm disruptions during your stay and understand how frustrating and exhausting that must have been, especially with travel ahead. We're actively looking into the cause to prevent this from happening again. We truly appreciate your patience and feedback.

Tiffany

8 months ago

Shower had little to no water pressure. Carpet was extremely dirty. It had many stains and was clearly poorly patched in areas in the room.

Business response:

Hello and thank you for your feedback. We're sorry to hear about the issues you experienced with the shower and carpet. This isn’t the experience we want our guests to have, and we’ll be following up with our maintenance and housekeeping teams to address these concerns. We appreciate you bringing this to our attention.

Martin

8 months ago

The carpet had big stains around the whole toilet was not even attached to the floor no shampoo or conditioner (thankfully I brought my own) towels had stains. I’m moving cross country and used this hotel as my one night stop so much of the stuff I had like shampoo and towels. Place is dirty and stunk. Front desk ladies were nice only reason I’m not giving it a one star

Business response:

Hello and thank you for taking the time to share your experience. We're very sorry to hear about the condition of your room, that’s not the standard we aim to provide. Your comments about cleanliness and maintenance have been noted and will be addressed with our housekeeping and maintenance teams. We're glad to hear our front desk staff made a positive impression, and we appreciate your honesty. Safe travels on your move across the country.

Crystal

8 months ago

Business response:

We noticed your rating and regret that your experience did not meet expectations. If you’d like to share more details, please feel free to contact us directly. We value your feedback and hope to have the chance to improve your next stay.

Yolanda

8 months ago

We checked in Saturday afternoon, the toilet stopped flushing after being check in a hour. Maintenance came supposedly fix the toilet. It stop flushing again, we had to pack up and move rooms after the second maintenance call.

Business response:

Thank you for your feedback. We regret any inconvenience you experienced with your room’s facilities. Our team acted promptly to address the issue, and we appreciate your patience during the process. We hope to have the opportunity to better serve you in the future.

Itai

8 months ago

The hotel appears a bit run

Business response:

Thank you for your feedback. We appreciate your comments as we continue to work on enhancing our property and guest experience.

JIMMY

8 months ago

Check in was easy, staff helpful. Hotel is very outdated, carpet old, furniture old and chipped. My air conditioner was very loud which woke me up several times.

Business response:

Thank you for sharing your experience. We're pleased to hear that check-in was smooth, and our staff was helpful. Your additional comments have been noted as we continue working to enhance the overall guest experience.

Zarabeth

8 months ago

Located in a Horrible area - The exterior of the property looked awful. The hotel smelled weird....got in the room it smelled like some weird stale air and nasty nose burning cleaner. Furniture had chips and cracked ...lampshade was cracked, carpets filthy, chair filthy. We checked in and knew we would not get our money back - but also didn't want to risk taking back any "souveniers" with us. We booked another hotel which cost another 500.00 Its one thing for Casino Queen to be run down but when big money Draft Kings put the... read more

Business response:

Thank you for your feedback. We regret that your experience did not reflect the expectations you had. While we understand your concerns, please know that we are continually working to enhance both the property and guest experience. We appreciate you taking the time to share your impressions and will be sure to pass them along to the appropriate teams.

Manjunath

8 months ago

⭐️⭐️☆☆☆ My stay at Casino Queen Hotel was disappointing overall. The hallways had a strong, unpleasant odor and the carpets were badly stained, which gave the property a very run-down feel. The bathroom was missing basic amenities like body wash, which was frustrating. On the positive side, the room itself was spacious and the staff were genuinely friendly and helpful, but unfortunately these positives couldn’t make up for the overall lack of cleanliness and upkeep. Definitely expected more for the price.

Business response:

Thank you for taking the time to share your feedback. While we're glad to hear you found the room spacious and our team friendly, we regret that other aspects of your experience did not meet your expectations. Your comments have been noted as we continuously work to improve our guest experience. We appreciate your stay and hope to have the opportunity to better serve you in the future.