This profile has been claimed by the business owner or representative.
DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would give more of a rating however half the lights in our room didn’t work, carpet was stained, and the bathroom smelled like sewer. Staff was very friendly. I’m still not sure why the deposit hold of $100 hasnt fallen off my account like they do every other hotel after check out. It’s been 2 days and when I call the hotel they tell me 7-10 business days. Not sure I would stay here again unless it was a last minute option like this time.
Business response:
Hello Kristina, thank you for sharing your experience. We are glad to hear that you found our staff to be friendly, but I’m truly sorry to learn about the issues you encountered with the room. The problems with the lights, carpet stains, and bathroom odor are certainly concerning and not reflective of the high standards we strive for. We will make sure these issues are addressed with our maintenance and housekeeping teams immediately. Regarding the deposit hold, we apologize for the delay you’ve experienced. We release depos... read more
It’s had better days…. Shabby run-down hotel with virtually nothing but bad coffee and tiny stale muffins for breakfast. Beds were ok despite the shabby room.
Business response:
Hello Gina, thank you for your feedback. We're sorry to hear the hotel didn’t meet your expectations and that the breakfast options were disappointing. We appreciate your comments and will work on making improvements. We're glad to know the beds were comfortable. If you have any more suggestions, we’d love to hear them.
To preface, we had friends stay here a couple weeks prior and say it was good. Maybe we just got the worst room. We showed up and checked out within 45 minutes. We walked into our room and got hit in the face with overwhelming cheap air freshener smell. Like they punctured a can of rusty cheap air freshener in the back hall bathroom of a church and rolled it in like a gas bomb. We never got nose blind to it in 45 minutes and we got headaches. The carpet was very stained, snagged up and missing many threads. The walls had sta... read more
Business response:
Hello Michael, we are really sorry to hear about your experience and appreciate your detailed feedback. It’s clear that the room did not meet your expectations, and we sincerely apologize for the issues you encountered. We are particularly sorry about the overwhelming air freshener smell, it’s unacceptable for it to have affected your comfort like that. We’ll look into how we manage air fresheners to ensure they aren’t overpowering in the future. The condition of the room, including the stained carpet and snagged threads, is... read more
Business response:
Hello Julian, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon
Overall it was ok but it’s definitely more of a 2 star hotel. The carpet was disgusting and stained bad. It was a clean room otherwise. Even the bathtub caulking needs replaced. That’s a relatively easy fix they failed to do. Again it was clean and more of atheistic. The bed sinks in so I tossed and turned all night. Staff was ok but not excited and friendly for your business. It was just ok.
Business response:
Hello Chashaona, thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. We strive to provide a clean and comfortable environment for our guests, and it’s clear we have some areas that need improvement based on your experience. We apologize for the condition of the carpet and bathtub caulking. We will ensure this is brought to the attention of our maintenance team to address these issues. We're also sorry to hear about the discomfort with the bed and the demeanor of our staff;... read more
Business response:
Hello Doug, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
This was literally just a place to put my head down. I had a bug wake me up from crawling on my face. The carpets were torn and dirty throughout. The had no modern plugs in the room. Furniture was sticky and the elevator was on its last leg. I’m a traveling superintendent and this hotel needs to close down and remodel.
Business response:
Thank you, Joe, for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable, and we take your concerns seriously. We’re committed to addressing these problems and improving our facilities. We hope to have the opportunity to provide you with a better experience in the future. Thank you again for your comments.
I didn’t like anything the lady at the front desk was rude didn’t look up once when I checked in the fridge didn’t work at all my drinks stayed hot
Business response:
Hello Willie, thank you for taking the time to leave a review. We're sorry to hear about the issues you encountered with the front desk and the fridge. We strive to provide excellent service and amenities, and we're disappointed that we fell short in your case. If you experience any problems with amenities during your stay, please let the front desk know right away so we can address them promptly. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you again for sharing your experience.
We requested several times for our room to be cleaned and it never happened. No TV service they never came to fix it.
Business response:
Hello Anthony, thank you for sharing your experience. I’m truly sorry to hear that your room was not cleaned despite your requests, and that the TV service issue wasn’t addressed. This is definitely not the level of service we aim to provide. Please know that we are investigating what went wrong in this situation to prevent similar issues in the future. Your feedback is essential in helping us improve. If there’s anything specific, we can do to make things right or if you have any further concerns, please contact us directly... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,458 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.