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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The room was clean. We had a nice view of the river and the St Louis Arch. I was accost twice in the parking lot and felt unsafe so didn't feel I could leave the room. The staff was unfriendly at check-in. The coffee place and restaurants are not open until after 8 a.m. Disappointing. I will not be going back for overnight stays.
Business response:
Hello Lori, thank you for sharing your experience with us. I’m truly sorry to hear that you felt unsafe and that your interactions with our staff and amenities were disappointing. Your safety and comfort are our top priorities, and it’s upsetting to know we didn’t meet those expectations. I can understand how frustrating it must have been to feel restricted and to have trouble with our coffee and dining times. Your feedback is really important to us, and we’re committed to addressing these issues to ensure they don’t happen ... read more
Run down, not clean, free transportation to games has no air
Business response:
Hello Kenny and thank you for taking a moment to share your experience with us. We're sorry to hear your experience wasn't up to par, we appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service. We managed to fix the air in the shuttle so feel free to visit us again and enjoy it. Again, we are sorry that you had a less than stellar experience with us and we hope to have another chance at having you. Thank you!
Disappointed for the price. We liked the location. Very convenient for the metro to go to a concert in St Louis. The room literally stank the casino smelled better. The carpet was nasty and had not been vacuumed and very stained. 1 wash cloth for a queen double but the towels were decent andthe bed slept well.
Business response:
Hello Wendy, thank you for taking a moment and sharing your experience with us. We are glad that we got to host you during your travels. We apologize for the stained carpet, and we will speak with the appropriate teams and use your feedback as a coaching tool to provide a better product for you and future guest to come. Once again, we thank you for sharing your feedback and we hope to see you again.
First off front staff was NOT welcoming or kind. They all had very rude attitudes. The room had broken dresser drawer handles. The bedside lights were broken and leaning, there were broken tiles in the bathroom that would move when stepped on and the hairdryer mount was hanging off the wall. The grounds were dirty, beer bottles and trash everywhere. Overall a poor and disappointing stay
Business response:
Hello Brandon, thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered during your stay. Your experience is not reflective of the high standards we aim to maintain. We're particularly concerned about the service you received from our front staff and the condition of your room. Please know that we take these matters very seriously and will address them with our team immediately. Your comments about the cleanliness of the grounds are also noted, and we will work to ... read more
Bare bones hotel. Doesnt even have bathroom vent. Parking is shared with casino. Too few ADA spots. Casino patrons park in the spaces between handicap spots blocking access. Desk clerks habe an oh well attitude. No outside benches or place for waiting for transportation.
Business response:
Hello Linda, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. We are actively working to address the parking issues to ensure the availability to the appropriate guest. Regarding the front desk service, your feedback is crucial in holding us accountable for the quality of service we aim to provi... read more
Terrible stay Hotel was remodeled several years ago and draftkings took over and let it go to crap. Very nasty They used to have hotel protection which we liked, had to use your room key to use the elevator to access room floors, its gone. No places will deliver food after 11pm. Nobody working the desk after 11pm. Won't ever go back. Carpet was nasty, socks black after 5 minutes. Tried posting pic wouldn't let me
Business response:
Thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the future. If yo... read more
There were homeless people roaming around the property checking cars. Floor and linens all stained up. When we were packing up to leave on the morning they would not give me a receipt even though they ran my credit card when I got there. I did not pay online so that was not ok. Then after my husband loaded the car and tried to enter the lobby they told him no. He did not have the keys I did. They just watched him wheel out the luggage cart and they said they don’t allow people in without a key because of all the homeless peo... read more
Business response:
Hello Brandie, thank you for taking a moment and sharing your experience with us. We appreciate you for letting us know about the parking lot incident, we will alert our security team. If any incident like this occur in the future please do not hesitate to alert any staff members of such incidents so we may handle it immediately. We're sorry to hear your experience wasn't up to par. We do apologize for the stained carpet and linen, and we will speak with the appropriate team and use your feedback as a coaching tool to provid... read more
Business response:
Hello Erisha, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon
no good
Business response:
Hello John, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,458 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.