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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The beds were comfortable and newish but the carpet was absolutely disgusting. Stains anll over it and it smelled. Front desk staff in the morning was rude. Will not be staying here again
Business response:
Hello Melanie and thank you for your feedback. We're glad you found the beds comfortable, we're very sorry to hear about the condition of the carpet and your experience with our staff. This is not the level of service or cleanliness we aim to provide, and your concerns will be addressed with our team. We appreciate you bringing this to our attention.
Elevator wasn’t working and we were denied use of the stairs. There was no available food in the area we resorted to the vending machine which was over priced and had visible mold inside. Floors had various stains may have been unicorn urine of some sort who knows. Others staying there for the night were loud and obnoxious. Rather lovely stay otherwise.
Business response:
Hello Alicia and thank you for your feedback. We're truly sorry about the inconvenience caused by the elevator issue, limited food options, and the condition of the facilities. Your comments about the vending machine and cleanliness are especially concerning and will be addressed immediately with our team. We regret that your overall experience didn’t meet expectations, and we hope you'll consider giving us another chance in the future.
Nice view of the Arch but pass This place is a bit of a dump. I don't even think the carpet was vacuumed between stays. Heavily stained floors, wallpaper peeling off walls, and an outlet that didn't work and left my phone uncharged in the morning. Bed was fairly comfortable. But I wouldn't stay here again.
Business response:
Hello Adam and thank you for taking the time to share your feedback. We're glad you enjoyed the view and found the bed comfortable, we’re truly sorry that the overall condition of your room did not meet expectations. Your comments regarding the carpet, wallpaper, and outlet have been shared with our housekeeping and maintenance teams so these issues can be addressed. We understand your decision, but we hope you’ll consider giving us another opportunity in the future to provide a much improved experience.
If you’re arriving late in the evening, might as well find another hotel because there will be no one in the front desk to check you in.
Business response:
Hello Joenie and thank you for sharing your experience with us. We're very sorry to hear about the difficulty you faced upon arrival. This is not the impression we want to leave, and your feedback is being taken seriously. We truly regret the inconvenience and hope you'll consider giving us another chance in the future to provide the welcoming service we’re known for.
Business response:
Hello Daniel, we appreciate you for taking the time and leaving us a review. Our management team is interested in knowing more about your stay, if you would like to share more about your experience, please contact management by calling the hotel front desk. Thank you!
Business response:
Hello Donna, we appreciate you for taking the time and leaving us a review. Our management team is interested in knowing more about your stay, if you would like to share more about your experience, please contact management by calling the hotel front desk. Thank you!
Carpet was dirty
Business response:
Hello Rea and thank you for your feedback. We’re sorry to hear about the cleanliness. This is not the standard we aim for, and we’ve shared your comments with our housekeeping team to address immediately. We appreciate you bringing this to our attention.
I wouldn’t recommend this hotel
Business response:
Hello David, we're sorry to hear your stay didn’t meet expectations. Your feedback is important to us, and we’d welcome the opportunity to learn more about what went wrong so we can improve.
Very disappointed. We often stay at Casino Queen and use the shuttle to Battlehawks and Cardinal games. Prior to booking this stay i called the front desk to verify shuttle was running to the UFL championship game. I was told yes. When we checked in i asked again and was told yes again. We came down to the lobby to get our wrist bands and was told "shuttle starts 90 minutes prior to the game" About an hour before the game started, one of the young ladies from the front desk came out and told us that there would not be a shut... read more
Business response:
Hello Charles and thank you for taking the time to share your experience. We’re truly sorry for the confusion surrounding the shuttle service and understand how disappointing it must have been to miss the game. To clarify, our complimentary shuttle service operates for all Cardinals, Blues, and Battlehawks games. We recognize that this distinction wasn’t clearly communicated in your case, and we regret the frustration that caused. Your feedback has been shared with our team to help improve communication and guest service goi... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.