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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Good evening, Breana! I am sorry that you did not have an enjoyable experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you
Dingy. Not impressed at all! Noisy
Business response:
Hello Sallyann. I am sorry that you did not have an enjoyable experience with us. We sincerely apologize for the noise you experienced during your stay and the effect it had on your experience. Once again, we thank you Sallyann and we hope to get another chance to see you in the future.
Business response:
Good morning Michael. I am sorry that you did not have a five-star experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you
Carpet was dirty some of the lights in room did not work
Business response:
Hello, thank you for taking a moment and giving us a review. We do apologize for the stained carpet and broken light and we will speak with the appropriate teams and use your feedback as a coaching tool to provide a better product for you and future guest to come. Once again, we thank you for sharing your feedback and we hope to see you again.
Business response:
Good evening Eric. I am sorry that you did not have an enjoyable experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you
Check in was ok, person at the counter just wanted to get us out of her way. She wasn’t rude but not very friendly either. When we got to the room the carpet was stained. Not that it hadn’t been cleaned just stains all over that would not come out. The hotel was ok just old and needed to have some updates. It was noisy when another room ran water. You could here it like you were standing right there. Beds were fine and sheets were clean. Doubt if we would stay there again.
Business response:
Hello Michael and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. Thank you for taking a moment and sharing your feedback regarding your room. We appreciate you giving us your insight and we will pass it along to the approach parties. Once again, we thank you Michael and we hope we have another chance to show you a great exper... read more
Everything is run down at this property (and the adjacent casino). For example, the control panel in the elevator seemed to be falling off the wall. And the staff, especially in the casino, really don't seem to care that you're a guest. I would not recommend at all unless you want something cheap close to downtown.
Business response:
Hello Jams, we are very sorry to hear that you didn't have a great experience at our hotel-our mission is to provide an excellent guest experience, so we are very sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Thank you for staying with us.
Definitely needs updated in areas. The elevator is a little sketchy. The Bed sheets are marked with sharpies and we actually found eye lash clusters on our blankets in one of the beds. There was still stuff on the walls in the hall and in the bathroom.
Business response:
Hello Cora, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issue you experienced with the bed. We will be meeting with our housekeeping team and using this as a teachable moment to ensure that will not be an issue moving forward. We thank you for choosing to stay with us and we hope to see you again soon
Unpleasant check in & dirty/stained carpets Only one person at check in who was also answering phones. No knowledge of where handicap pay was located.
Business response:
Hello Jim, thank you for taking a moment to give us a review. We apologize for the staffing issue you experienced, and we thank you for your patience during your interaction with our agent. Our accessible parking is located to the right of the hotel entrance. We welcome you to come back and visit us again soon.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,459 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.