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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Room clean except for stains all over carpet. Rooms could use an update.
Business response:
Hello Joseph! Thank you for leaving us a great review, we appreciate you taking the time and giving us all the feedback. We do apologize for the stained carpet, and we will speak with the appropriate teams and use your feedback as a coaching tool to provide a better product for you and future guest to come. Once again, we thank you for sharing your feedback and we hope to see you again
Run!! Do not stay here! Pool is green, stains on the carpeting in the room, stains on the bed sheets, hallways reeked of weed, the only exercise equipment that worked was the 1 exercise bike! The two treadmills did not work, the stair stepper did not work, the elliptical did not work, they are missing hand weights, and the rowing machine directions are in Spanish only! No one cleaned up the towels from the pool area overnight!!! And yes, people still swam in the green pool!!!!!! Praise God nothing happens to my vehicle, that... read more
Business response:
Hello Trish and thank you for taking the time to share your experience. We are genuinely sorry to hear about the number of issues you encountered during your stay. Please know that we take this feedback seriously. We’ve already addressed the concerns with our housekeeping, maintenance, and facilities teams, regarding the pool, fitness equipment, and cleanliness throughout the property. We truly regret that your stay was not what it should have been. We have taken your feedback on board, and we will strive to make improvement... read more
Toilet wouldn’t flush! Reported to front desk suppose sent maintenance no one came no accommodations offered
Business response:
Hello Christina and thank you for your feedback. I’m truly sorry to hear about the issue with the toilet and the lack of response from our team. That’s not the level of service we strive for, and I understand how frustrating that must have been. We’ve shared your comments with our maintenance and front desk teams to ensure this is addressed and doesn’t happen again. Your experience is important to us, and we appreciate you bringing this to our attention.
I was not impressed at all and felt like the photos are an injustice. The carpets in the round were absolutely disgusting and we didn’t even dare to take our shoes off!
Business response:
Hello Becky! We’re sorry to hear that your experience did not match your expectations and that the condition of the carpets did not meet your standards. We understand how frustrating that can be, and your feedback has been shared with our housekeeping and management teams for immediate attention. Thank you for bringing this to our attention. Again, we are sorry that you had a less than stellar experience with us and we hope to have another chance at having you. Thank you!
Business response:
Hello Josh and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us.
There were dead bugs in the bathroom and in the room in both of the rooms I was in
Business response:
Hello Jada and thank you for taking the time to share your experience. We understand how important a comfortable and well-prepared room is, and we take all guest concerns seriously. Your feedback is being reviewed internally so we can continue to uphold a high standard for all our guests. We value your input and hope to welcome you back for a more enjoyable stay.
Not so,good
Business response:
Hello Brandi and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us.
No hottub like it said,the amenities they said they would have they didn’t and the staff wasn’t polite so I definitely won’t be going back there
Business response:
Hello Frank, we’re sorry to hear that your stay did not meet expectations. We apologize for the missing amenities and any lack of courtesy from our team this is not the experience we aim to provide. Your feedback has been shared with management to address these issues promptly. Thank you for bringing this to our attention.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.