Claimed

DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,459 reviews

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Joyce

a year ago

When we 1st got there, there was used Q-tips under the bathroom cabinet and dead bugs. The bed sheet and comforter was tucked so far under the end of the bed that would not even cover our arms without scooting down in the bed or untucking them! Also your coffe sucks big time.

Business response:

Hello Joyce, thank you for taking a moment and sharing your experience with us! We sincerely apologize for the issue you expressed with your room, we will work with our housekeeping team and use this as a teaching moment to better ourselves and our product. Once again, we thank you and we appreciate your business.

Chandler

a year ago

Air Conditioning unit leaked on the carpet the entire weekend & nothing was done after I told the staff three times … closets were hard to open and close …

Business response:

Hello Chandler, thank you for your valuable feedback. We sincerely apologize for the issues you experienced and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.

Queenya

a year ago

This hotel is filthy. The staff are not professional

Business response:

Hello Queenya, thank you for your valuable feedback. We sincerely apologize for the issues you experienced and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.

Vickie

a year ago

Checthey need to check theses things before giving you a room.ked in , asked for higher floor so we could see river, went to dinner and played at casino. It was late getting back to room, went to turn on TV and had no service! Didn't call front desk we just packed up and left.to late to have anyone come fix it r change rooms.

Business response:

Hello Vickie, thank you for taking a moment and sharing your experience with us. We apologize for the tv issue you expressed. If you choose to stay with us again in the future please do not hesitate to alert the front desk so they can rectify the situation immediately. Once again we thank you and appreciate your business.

mark

a year ago

Business response:

We're sorry to hear that your experience fell short of expectations. If you have specific feedback you'd like to share, please reach out to us directly so we can address any concerns.

Alyssa

a year ago

I was hoping to leave a glowing review for this hotel, as I was so excited to stay there. However, The hotel did its job as providing a place to sleep and that was about it. It was very outdated. The carpets were stained. The bathroom was falling apart, tried to take a shower and the handle fell off in my hand... Then the indoor pool was had debris floating in it. I had forgot my bracelets in the pool area. I left the pool right when it was closed and the doors were locked. The only person in there was house keeping. Wheneve... read more

Business response:

Hello Alyssa, we appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our many food outlets, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experienc... read more

Zoe

a year ago

Room carpeting was covered in dust. Toilet had to be flushed several times to get it to empty. No cleaning service for the multiple days there. Needed towels, was told to go get them. Poor service. No place to charge phones near bed. Poor lighting. No restaurants. No restaurants near. Not enough handicap parking. Sketchy area. Will never return

Business response:

Thank you for your feedback, Zoe. We apologize for the unpleasant stay that you had. We strive to give our best and make sure our guest have a pleasant experience and we truly apologize for falling short during your stay. We will be sharing your comments with our team to use as a teachable to better ourselves and services for future guest. Once again, thank you for business and we hope you have a pleasant day.

Kanita

a year ago

Im not really sure why around the fridge was hot being in a cabinet but it was leaking. The bathroom shower curtains looked horrible

Business response:

Hello Kanita, thank you for taking a moment and sharing your experience with us. We apologize for the issue you experienced with the fridge and shower curtain. We will be meeting with our Housekeeping team to resolve both of these issues. If you choose to stay with us in the future please do not hesitate to alert us right away of any issues so that we my rectify it immediately. Once again we thank you and we hope to see you again soon!

Linda

a year ago

Business response:

We appreciate your feedback, Cindy. We would love to hear more about your experience, please send us a message at guestfeedback@dkatcq.com. We hope to welcome you back for a truly positive experience in the future!