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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Babette, we’re sorry to hear that your experience wasn’t up to par. We invite you to message us at directly with any additional feedback that you feel would help us improve going forward.
Never Again Highly disappointed at the condition of the rooms. I reserved two rooms for a Cousins Weekend event. The location was good for parking at the hotel and attending a concert in downtown STL. The price was slightly better than other area hotels The hotel was dark and dreary looking in the lobby. The room carpets were so nasty. Never again.
Business response:
Hello Kelly, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issue you experienced with your room. We will be meeting with our housekeeping team to go over protocols to ensure that will not be an issue moving forward. We thank you for choosing to stay with us and we hope you have an amazing day.
The casino advertised restaurant, bar, coffee shop and food court. We were there on a Monday and everything was closed except the chicken wing shop. Too tired to go back out. Very disappointed.
Business response:
Thank you for your feedback. We apologize for any issues you had during your stay. Your comments are valuable in helping us to improve. We hope to see you again in the near future.
Not up to my standards The tv didn’t work thee shade had holes in it and the toilet was running all night
Business response:
Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we are taking immediate steps to address these concerns. Your comments are valuable in helping us improve. We hope you'll consider giving us another chance in the future.
shower was defective.
Business response:
Thank you for your feedback. We apologize for the defective shower and any inconvenience it caused. Our maintenance team is addressing the issue to prevent future occurrences.We hope you'll consider staying with us again, and if you do, please contact us directly for a better experience.
Beat up place. Nothing works properly in the room. They should not be open for guests
Business response:
Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we are taking immediate steps to address these concerns. Your comments are valuable in helping us improve.We hope you'll consider giving us another chance in the future.
Business response:
We’re sorry to hear that your experience wasn’t up to par. We invite you to message us at directly with any additional feedback that you feel would help us improve going forward.
Over priced The elevator smelled of weed. The halls were very hot. I asked for and extra blanket and they didn't have any. Also they charge 100 for security deposit. Guess they have that kind of people staying. We thought it would be nice because it was apart of the casino. You have heard the saying about assuming
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations.Regarding the elevator odor and temperature in the halls, we are actively working to address these concerns to ensure a pleasant environment for everyone. We apologize for the inconvenience of not having an extra blanket available and for any misunderstanding about the security ... read more
They didnt even give us water bottles
Business response:
Thank you for sharing your feedback with us. We apologize for the inconvenience regarding the water bottles. We will review our amenities to ensure a better experience for our guests in the future.Please feel free to reach out if there’s anything else we can do to improve your stay.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,459 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.