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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
For this establishment to be a DraftKing's casino, it definitely was not up to standards. Vending machines were out of order, several items were out of stock, no restaurants in the casino stay open late. I was honestly disappointed with my overall stay, as the toilet ran all night, there is an old, generic 32 inch TV on the wall. Rennovations are a must here! The property is outdated throughout the whole establishment.
Business response:
Hello Terry and thank you for your honest feedback. We’re truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the amenities, room condition, and overall upkeep, and we’re actively working on improvements, including addressing maintenance issues and updating our facilities. If there's anything else you'd like to share or if there's anything we can do to make your next stay even better, please don’t hesitate to reach out. We hope to welcome you back again soon!
The receptionists were very nice and welcoming. The hotel room was clean for the most part. However, there was mold on the shower curtain and the lamps didn't work that were attached to the bed.
Business response:
Hello Daniel and thank you for your kind words about our reception team and your overall room cleanliness. We’re sorry to hear about the shower curtain and the lamp issues these have been reported to our housekeeping and maintenance teams for immediate attention. We appreciate your feedback and hope to welcome you back soon.
The room floor was all stained up and felt gross I keep my shoes on ..The pool had white film on the top of water and the inside area of pool was super hot and sweaty..It was really loud inside the hotel and the beds were so hard
Business response:
Hello Brandy and thank you for your feedback. We're very sorry to hear about the condition of your room, the pool area, and overall comfort during your stay. This is not the experience we want for our guests, and we’re addressing these issues with our housekeeping and maintenance teams. Your comments are important to us, and we appreciate you bringing them to our attention.
Hotel to old smells bad swiming pool nasty tv is probably old least 30 years old room nasty
Business response:
Hello Miroslav and thank you for your feedback. We’re sorry to hear the room and pool didn’t meet your expectations. Please feel free to reach out if you’d like to discuss your experience further. We appreciate your feedback.
the staff was friendly and helpful. the room how ever was disgusting. The carpet was stained in so many areas, the bathroom shower had black mold in the grout, tiles were coming off the wall, the vanity under the sink had not been cleaned in some time. the molding by the ac was coming off with spider webs all over it. The right rear leg of the desk was broken, the furniture was old and out dated covered in scratches.
Business response:
Hello Guadalupe and thank you for your feedback. We're glad to hear our staff was friendly and helpful, but we're very sorry about the condition of your room. Cleanliness and maintenance are top priorities, and your concerns will be addressed with our team immediately. We appreciate you bringing this to our attention.
Business response:
Hello Robert and thank you for your feedback. We’re sorry to hear that your stay didn’t meet expectations. We take your comments seriously and will work to address the areas that need improvement. We hope you’ll consider giving us another chance to provide a better experience in the future.
DO NOT BOOK! This was one of the worst experiences I’ve had in a while. The rooms are not updated like the listing and the website both say, this hotel is archaic, between the luggage carts that barely work and the nasty carpets i couldn’t spot one nice thing about this hotel that was worth a dime, pool had what appeared to be pubic hair(a large amount) floating around. Staff for the most part was as rude as you could ask for. The shower also had a lot of hair in it. The carpets are stained and nasty and all the technology i... read more
Business response:
Thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet expectations. Your feedback is important, and we take concerns about cleanliness, maintenance, and service very seriously. We’ll be addressing these issues directly with our team to ensure improvements are made. While we’re glad you found some positives nearby, such as the casino and dining, we regret that your experience with us was disappointing. We appreciate your honesty and will use your comments to guide necessary training.
Front desk staff was rude and unfriendly. Bed in room did not have a fitted sheet on it. Terrible stains on carpet. Room ac barely worked. Bathroom faucet sprayed water everywhere we turned on.
Business response:
Hello Jamie and thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay, especially with the front desk staff, the bedding, cleanliness, and maintenance concerns. This is certainly not the level of service we aim to provide. Your feedback has been shared with our team to ensure these issues are addressed promptly. We hope you'll consider giving us another opportunity to provide a much better experience.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.