Claimed

DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,459 reviews

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Ashley

a year ago

Where to start..first they closed the pool early. I had to check out early and drive 4 hours bc I got bit by bed bugs and my family across in the other room got bit as well. I was refunded for one room not the other. I shouldn't have paid anything for sleeping with bed bugs.

Business response:

We sincerely apologize for the experience you had during your recent stay with us. The issues you described are very concerning, and we take them extremely seriously. Please contact us directly so we can assist further and regain your trust. Your feedback is invaluable to us as we strive to provide a safe and comfortable environment for all our guests.

Liz

a year ago

Early staff was nice and respectful.. Late night staff was rude and unprofessional also very ignorant

Business response:

Hello Liz, thank you for taking a moment and sharing your experience with us. Thank you for bringing this issue to our attention. Please accept our sincere apology. We pride ourselves on giving the best possible guest experience and we are sorry we feel short in this instance. Thank you again and have a pleasant day!

Cassie

a year ago

The first room we were in the toilet was falling off the wall. We did get moved to another room that wasn’t much better. Very stained carpets and bed linen. The curtains wouldn’t close all the way. We stayed 2 nights and even with directly speaking to the housekeeper they not clean our room while we were out. I had to call the front desk to get fresh linens and towels and had to take out my own trash. The hotel hallways smell so much like marijuana that I had to put a towel at the bottom of the door to keep the smell out. Th... read more

Business response:

Thank you for taking the time to share your feedback with us. We sincerely apologize for the multiple issues you encountered during your recent stay. Your experience does not reflect the high standards we strive to maintain.We are deeply sorry for the maintenance issues in your rooms and the inconvenience with housekeeping. This is not typical of our service and we will address these issues with our team to ensure they are resolved promptly. Regarding the odor in the hallways and the elevator panel, we are investigating thes... read more

Mary

a year ago

Front desk is very rude. Once coffee pot is empty they don’t replace and if you don’t like coffee there’s no tea. Tiles in bathroom are loss and very slick when wet. Toilets are low, they should be higher.

Business response:

Thank you for your feedback. We apologize for the lack of service you received during your interactions with our staff. We will be sure to use this information as a coaching tool to improve on our service essentials for our guest. I hope you grant us an opportunity to make it right during a future visit.

samantha

a year ago

terrible experience

Business response:

We thank you for your business and appreciate you taking the time to tell us about your experience. DraftKings at Casino Queen constantly strives to improve our service and your feedback helps us to do that. To submit any additional comments, cares or concerns please feel free message us. If at anytime during your stay please contact the front desk for the opportunity to rectify the circumstances.

Mindy

a year ago

We were not acknowledged by staff barley during the entire stay. Everything and surface was dirty. Our room had s fantastic view of the Arch but the room was filthy. Stains in the carpet everywhere and didnt even try to clean them. Furniture was majorly chipped and old. Lamps did not work and shades torn. They had an amenity card and they didnt have anything that was mentioned. When asked if we could have extra cream and coffee they stated we gad to go to a room down stairs a use a dispensing machine. Could not get packets f... read more

Business response:

Hello Mindy, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the ... read more

Gary

a year ago

We use to go to the Casino Queen years ago and it was a decent place to stat. It is now in dire need of updating. Our rooms carpet was dirty with many visible stains on the floor. The bedside table was all chipped up. The hallway and lobby carpets obviously vrry dirty. Would not recommend this hotel and we will not stay there again. The shuttle service to Busch Stadium was awesome though.

Business response:

Hello Gary, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issues you experienced with your room. We are happy to hear that you had a blast with the complimentary shuttle to and from the ballgame. We thank you for choosing to stay with us and we appreciate your business.

Lucas

a year ago

The lobby bathrooms looked like a worker had not been in them in years. The stall door was broken, and the other toilet didn't flush without spraying the person using it. Our sheets had stains on them. Room was a good size, but it is obvious the entire hotel could use some work and more attention.

Business response:

Hello Lucas, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issues you experienced with your room. We thank you for choosing to stay with us and we appreciate your business.

Anonymous

a year ago

Going down hill The hotel looks like it was really nice at one time but wear and tear has taken a toll on the entire property and it looks like there has been little to no effort of money spent to maintain it. The furniture is well worn, the curtains have small holes worn into them, the lamp in the room had stains all over the shade. The lighting in the bathroom was so dim we could hardly see in the mirror. The TV on the wall was so small compared to what is normally seen in hotels these days. We still found the TV adequate ... read more

Business response:

Hello, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We thank you for choosing to stay with us and we hope to see you again soon.