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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Christina and thank you for your feedback. We’re sorry to hear that your stay didn’t meet expectations. We take your comments seriously and will work to address the areas that need improvement. We hope you’ll consider giving us another chance to provide a better experience in the future.
The hotel is old, no doubt but that doesn't excuse the filthy air conditioning unit, filthy wall switches, blood on the bed sheets, urine on the base of the toilet, weeks of not mopping behind the bathroom door, flickering light in the shower. Absolute worst hotel as far as up keep. On the other hand, the staff were VERY polite at check in/out. Cleaners need to dust once in a while, spot clean walls/ switches/knobs once in a while and let maintenance know when something doesn't work.
Business response:
Hello Laurie and thank you for your detailed feedback. We're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay, this is far from the standard we aim to uphold. We take your comments seriously and have shared them with our housekeeping and maintenance teams for immediate review and follow-up. On a positive note, we're glad to hear our front desk staff made a good impression. We hope you'll consider giving us another chance in the future.
The hotel was good. The Casino I did not care for. Need more updated machines. The DJ in the lobby was so loud it was distracting. You could hear before you entered the hotel.
Business response:
Hello Ora and thanks for your feedback, we’re glad you enjoyed the hotel! We’re sorry to hear the casino and lobby noise didn’t meet your expectations. Your comments about the slot machines and DJ volume have been noted and will be shared with the appropriate teams. We appreciate your input and hope to make your next visit even better.
Bad experience. I’ll never stay in a days inn again.
Business response:
Hello Michael and thanks for your review. We’re sorry to hear about your experience, but we believe this may have been meant for a different hotel, as we are not a Days Inn and have no affiliation with that brand. If you did stay with us and something wasn’t right, please reach out directly, we’d be happy to help.
I travel a lot. This property was easily the worst room that I’ve had in a very long time. Not sure where to start, but the floor was so disgusting I didn’t want to remove my socks. Now that I’ve walked on the floor I will throw my socks away. No power plugs between the beds, no lights between the beds, a television that didn’t work—rundown facilities, people straight outside the front door smoking pot. Just horrible. If it wasn’t so late, I would’ve gone somewhere else.
Business response:
Hello Markjon, we're truly sorry to hear about your experience and sincerely apologize for the condition of your room and the discomfort it caused. What you described falls far short of the standards we strive to uphold, and we take your feedback very seriously. Your comments regarding cleanliness, room amenities, and safety concerns are being escalated immediately to our management and housekeeping teams for review and correction. This is not the impression we want any guest to leave with, and we understand how frustrating ... read more
Dirty The carpeting was filthy, numerous big stains.
Business response:
Hello Karen and thank you for your honest feedback, we’re truly sorry your stay was so disappointing. The issues you described, especially the stained carpet and overall condition of the room, are unacceptable and far from the experience we aim to provide. We understand how frustrating this must have been, and we’ll be addressing it directly with our team. We appreciate you bringing this to our attention and hope for the chance to do better in the future.
Don't stay unless it is a comp room! Non-functioning floor lamp and associated plug-in; noisy wall unit heating fan; burn marks on carpet; shower curtain would not stay closed for showering; no coffee and no sugar in coffee room in morning (and horrible strong coffee when finally prepared). The only positives were the close proximity to St. Louis venues and casino next to hotel. Never stay again!
Business response:
Hello Galen, we’re very sorry to hear about the numerous issues you experienced during your stay. From the non-functioning lamp and loud heating unit to the amenities and overall room condition, it’s clear we fell far short of providing the quality and comfort you expected and deserve. Your feedback is deeply appreciated and will be shared with our team for immediate review and correction. While we're glad you found the location convenient, we regret that it was the only highlight. Thank you for taking the time to share your... read more
This place was so dirty. From the beds to the floor. The only place semi clean was the bathrooms. I’ll be posting another review, it was so unbelievably dirty I had to take pictures
Business response:
Hello Adriana, we are truly sorry to hear about the cleanliness issues you experienced. What you’ve described is absolutely not the standard we strive to provide. Cleanliness is our top priority, and it's clear we missed the mark during your stay. We sincerely appreciate you taking the time to share this, and we’re reviewing your feedback with our housekeeping team to ensure this doesn't happen again. We would love the opportunity to make it right if you decide to give us another chance. Thank you again for bringing this to ... read more
Great location age showing Check in was difficult as they couldn’t check us in due to IT problem. Amazed they didn’t have an alternative plan in place to check us in. Only alternative was to leave and come back later. Got to the room and the. Use of the Gateway Arch was great. Bed was comfortable. Room was showing its age with worn curtains, holes in the carpet. The bathroom was horrible black mold on the walls and water stains on the floor. Location was convenient for the road trip we weee on for our one night stay. So much... read more
Business response:
Hello Josie and thank you for sharing your experience. We're sorry to hear about the check-in difficulties you encountered, especially with the IT issue and lack of an alternative plan. That’s certainly not the smooth start we aim for. We appreciate your patience in the situation. While we’re glad, you enjoyed the view of the Gateway Arch, the condition of the room and bathroom you described is absolutely concerning. We take cleanliness and upkeep very seriously, and this feedback will be shared with our team to address the ... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.