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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Old dirty and cringe Old dirty worn out hotel. Casino is cringe. No services only good part is the draft kings sport bet room and bar. Otherwise entire property is run down.
Business response:
Hello Russell, thank you for your valuable feedback. We sincerely apologize for the issues you experienced and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.
Room though clean was shabby. Large tear in carpet, all the lamp shades were torn and furniture has seen better days. Just sad state
Business response:
Hello Jennifer, thank you for your valuable feedback. We sincerely apologize for the Housekeeping and Maintenace issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Housekeeping and Maintenace teams to ensure these concerns are handled. Again, thank you for your feedback and we hope to have another opportunity in the f... read more
Not at all like the picture the hotel is not connected to the casino. The rooms are terrible. I mean I’m trying to find something good to say.
Business response:
Hello Zackery, we are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.
The room was very dirty. Left over food in fridge from another guests stay. Stains on carpets and ceilings. It was actually disgusting and we left.
Business response:
Hello, we appreciate you for taking the time and sharing your experience with us. We apologize for the issues you experienced during your stay, in the future if you experience any issues notify the front desk team so they can rectify the situation immediately. We appreciate your business, and we hope to see you again in the future.
Business response:
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.
Business response:
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.
Upon check-in, the clerk was very nice and friendly when we got to the room the floor was very dirty. It turned our white socks, black, Brown. our car alarm went off and put our car on lockdown because someone tried to break in. The bedding was very dirty. There was hair. The walls also had dripping marks on it, and the TV did not work.
Business response:
Hello Annamicka, thank you for taking a moment and giving us a review. We are happy to hear that the staff gave you such an amazing welcome. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. The issues you expressed are not of our standards and we will be meeting with the housekeeping team and using your experience as a teachable moment to ensure we are bettering ourselves. ... read more
Carpet was filthy in our room. Walking in socks, I tracked dirt into the bed (lots), so had to clean my feet to get in bed after that. Staff directed us to casino twice for breakfast because they didn't know the coffee shop is not open Monday and Tuesday. Metro is LITERALLY next to hotel; you can carry a bike (or just yourself) up the metro elevator and then take a short ramp to use the pedestrian walkway over the bridge. But lady at desk said she had no idea how to do that, even just to walk. Very uninformed staff. Had to a... read more
Business response:
Hello Elizabeth, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in ... read more
Bed Uncomfortable, can hear doors slamming all night
Business response:
Hello Kailyn, thank you for sharing your feedback with us regarding your recent stay at our hotel. We appreciate your comments and regret to hear that the firmness of the bed didn't meet your preferences. We understand that personal comfort when it comes to mattresses can vary greatly from person to person. Please know that your feedback is valuable to us, and we will take it into consideration as we aim to continuously improve our accommodations. We apologize for the noise you experienced during your stay, in the future ple... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,459 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.