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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our hotel sheets had blood on them , also was not clean all the way .
Business response:
Hello Keith, we sincerely apologize for the condition of your room and the unacceptable state of the sheets. This does not reflect our standards, and we’re taking immediate steps to address the issue with our housekeeping team. Thank you for bringing this to our attention.
Disgusting This was the filthiest room i have ever been in and had it not been 11 o'clock at night, we would have went somewhere else.
Business response:
Hello Joy and we're truly sorry to hear about your experience, it’s absolutely not the standard we strive to provide. We understand how upsetting it must have been to arrive to a room that didn’t meet expectations, especially so late at night. Your feedback has been shared with our housekeeping team so we can address this issue immediately. We sincerely hope you’ll give us another chance to show you the quality and care we’re known for.
Staff was nice but everything else was bad! For the price I was expecting a nice clean hotel but it was probably one of the dirtiest places I’ve stayed at. Carpet was stained, the bed had hair in it, the bathroom was gross. The area around the hotel felt super unsafe I was worried my car would get broken into at any moment. Too many ppl hanging out outside of the hotel doors begging.
Business response:
Hello Mariah and thank you for taking the time to share your experience, we sincerely apologize that your stay did not meet expectations. While we’re glad to hear our staff made a positive impression, it’s clear we fell short in other important areas. Cleanliness and guest comfort are top priorities for us, and we're truly sorry that your room did not reflect those standards. We’re addressing your concerns with our housekeeping and maintenance teams to ensure these issues are promptly resolved. Your feedback is incredibly va... read more
Business response:
Hello Michael and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Carpet was stained, room smelled like smoke, lots of after hour noise, and coffee service in am was awful…dry creamer out of a dispenser. Yuck.
Business response:
Hello Williams and thank you for your feedback. I'm very sorry to hear about the issues you experience from the stained carpet and smoke smell to the afterhours noise and coffee service. This isn’t the experience we aim to provide, and we’ll be addressing these concerns with our team right away. We appreciate you bringing this to our attention and hope for the chance to offer you a much better stay in the future.
Not worth the money I spent Horrible service from front desk clerk at check in but check out clerk was better, mildew smell in room and mold in ac unit carpet was gross wall paper falling off
Business response:
Hello Randy and thank you for taking the time to share your experience. We sincerely apologize for the poor service you encountered at check-in and for the condition of your room. This is far from the standard we aim to uphold. Your comments regarding the mildew smell, mold in the AC unit, carpet, wallpaper and we are addressing these issues with our housekeeping and maintenance teams immediately. We’re glad to hear that your check-out experience was better, and we hope that small improvement reflected our commitment to maki... read more
It smelled, it was suffocating and it was unsafe.
Business response:
Hello Roshni and thank you for your feedback. We’re sorry to hear about your experience and understand how uncomfortable this must have been. The safety and comfort of our guests are a top priority, and we take your concerns seriously. We appreciate you bringing this to our attention and will review the situation to ensure a better experience for future guests.
Not worth it When we arrived we were met with a not so friendly check in person. She did the absolute bare minimum. Our room floor was stain filled, to the point I wouldn't walk around without having shoes on. Within an hour of checking in my child got sick all over the bathroom. I cleaned it up the best of my ability with the towels in the room. I called the front desk to ask for some cleaning supplies and more towels and I was told I can't have any supplies and I would have to come get the towels myself. I asked where I co... read more
Business response:
Hello and thank you for sharing your feedback. We’re truly sorry to hear about the challenges you faced during your stay, and we apologize for not meeting your expectations. We understand how frustrating it must have been to experience these issues, and we sincerely regret that they impacted your stay. The pool heater is adjusted upon request to meet each guest’s individual preference, and the temperature in your room is controlled by the thermostat on the wall, rather than the physical A/C unit. In the future, please don’t ... read more
Unbelievable. If I could give the cleanliness of this property a 0 I would. The carpet was filthy,. Dead bugs in the drawers, walls dirty, bathrooms nasty. I don’t understand why they would have the nerve to rent out rooms in this condition. You get what you pay. I hate that staff is so nonchalant about it. You complain and they say we have to investigate. Investigate what. I have photos. The kicker was, my grandson had his shoes off and by the time we inspected the room his socks were filthy, SMH. Avoid this place at all co... read more
Business response:
Hello Sheri and thank you for your feedback. We sincerely apologize for the experience you had during your stay. Our team is committed to providing excellent customer service, and our staff follows procedures to ensure that all concerns are properly addressed. We understand your frustration, and we are reviewing your comments to ensure future stays are more comfortable. We appreciate you bringing this to our attention and hope to have the chance to welcome you back for a better experience. If you have any further concerns, p... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.