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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When we got there the pool was out of order. We didn’t want to stay more than one night then. We tried to call Expedia. They wouldn’t allow us to cancel without a 150 dollar fee. On top of that the hotel was not clean. The room was terrible. Bathroom floor dirty, carpet stained, walls dirty, hair in bathtub. Just over all run down and not kept visibly clean. The curtain had a sharp metal pin they had been using to keep curtains shut in it that I didn’t see when I went to close the curtains and it cut me. We misplaced our roo... read more
Business response:
Hello Daniel, we are especially sorry that you were unable to enjoy the pool and that the room did not meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. We can only imagine how frustrating it must have been to encounter these issues, especially on a mini vacation that was meant to be relaxing.Regarding the room entry, we want to assure you that we take your safety and security very seriously. We did review our surveillance footage and, we did not see... read more
Carpet was so nasty and stained in our room Bed coverings were super thin and wore out Bed was hard as rock didn’t get a good nights rest because of how stiff the bed was
Business response:
Hello Tommy and thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We're very sorry to hear that the carpet in your room was not up to standard, and we understand how important it is for all aspects of the room to be clean and comfortable. Additionally, we regret that the bed and bedding did not meet your expectations and affected your sleep quality. Your comments have been shared with our housekeeping and maintenance teams so we can address these con... read more
Dont stay here The stay wasnt bad until my truckand 6 other vehicles got broken into. Because of lack of security.
Business response:
Hello Clifford and thank you for sharing your experience with us. We're truly sorry to hear about the break-in incident involving your truck and the other vehicles. We completely understand how upsetting and frustrating this must have been for you, and we sincerely regret that this affected your stay. We understand the importance of feeling safe during your visit, and we deeply empathize with what you went through. If there's anything we can do to assist you with the situation, please don’t hesitate to reach out to us direct... read more
Dirty sheets, no coffee, remote didnt work. Awful will never stay again or recommend.
Business response:
Hello Amanda and thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your sheets, the coffee situation, and the remote not working. This is absolutely not the standard we strive for, and we deeply regret that your experience did not meet expectations. Please know that your concerns are being addressed with our team to ensure these issues do not occur in the future. We value your feedback as it helps us improve. If you would like to discuss ... read more
The property was fine the area is a little ran down. The city needs to fix the streets and knock down some of the vacant property. It really brings down the value of the hotel and casino.
Business response:
Hello Trina and thank you for your feedback. We’re glad to hear that you found the property itself to be fine. We understand your concerns about the surrounding area, and we agree that neighborhood improvements can have a big impact on the overall experience. While we don't have control over the city's infrastructure, we appreciate your perspective. We hope that your stay was enjoyable, and we’d love to welcome you back in the future for another visit.
I haven’t received my deposit back and don’t know why
Business response:
Hello Crystal and thank you for taking a moment and rating us. Regarding the deposit hold, we apologize for the delay you’ve experienced. We release deposits at check-out, but the timeframe for the funds to be made available can vary depending on your financial institution. If you have any further concerns or need assistance, please feel free to reach out directly. Thank you for choosing to stay with us!
Business response:
Hello Cristian and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Building was run down. Pool looked like it had been out of order for a long time. Room needed to be vacuumed. The curtains had holes. Most of the staff seemed to be bothered when we asked for anything. Not many options on property for food. We won’t be back
Business response:
Hello Joe, we sincerely apologize for the issues you encountered during your stay. It’s clear that we fell short in several areas, and we regret that your experience did not meet expectations. We take your feedback about the condition of the building, pool, and room cleanliness seriously, and we are working to address these concerns with our maintenance and housekeeping teams. We also apologize if any of our staff came across as unhelpful; that is certainly not the experience we want to provide. Thank you for sharing your th... read more
Checked in and the reservation was not able to be located. Once they got it figured out they said they out us in a newly updated room This room was so dirty we had to buy our own sheets and blankets. I called the front desk and told them how dirty it was and was and mo one came to the room. The blinds were hardly up as hardware was holding on very loosely. The bathroom was so dirty I cleaned it myself before using. There was trash underneath one of the night stands. Absolutely will not stay there again.
Business response:
Hello Tammy, we sincerely apologize for the experience you had during your stay with us. This is not the standard of cleanliness or service we aim to provide, and we deeply regret that you had to address the issues yourself. We understand how frustrating it must have been, especially after a long day of travel. Your concerns about the room condition, cleanliness, and lack of follow-up from our team are being taken very seriously. We will be addressing this with our housekeeping and maintenance teams to ensure these issues ar... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,058 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 5:00 p.m.