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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Customer service was Terrible Customer service was terrible. We stayed 4 nights and asked for room service just one day and got nothing. We had to continually go to the pool for clean towels to shower. Also was told we would get kicked out for 4 year olds running down the hallway.
Business response:
Hello and thank you taking a moment and sharing your experience with us. We appreciate the feedback you have shared and deeply apologize for the lack of service you received. To know that we have fell short of that during your visit is disappointing. We do ask that all minors are accompanied by an adult at all times due to safety issues and to ensure the comfort of all guest. In regard to being kicked out we do give guest two noise warnings before we give them a final warning and after several complaints with no solution we ... read more
You get what you pay for This was definately a "get what you pay for" kind of place. The exterior and lobby looked nice, but as soon as I got on the elevator that rumbled the hallway to my room had numerous stains on the carpet. The room was not much better. The carpet looked as if someone had a knife and repeatedly slashed lines in the carpet. Furniture was old and beaten up. The biggest issue was the toilet. The bolts on the bottom were definately broken, as I was able to move the toilet freely. I notified the front desk a... read more
Business response:
Hello Aaron, thank you for taking a moment and giving us a review. We're truly sorry to hear about your recent experience at our hotel. We deeply regret that your stay did not meet your expectations, and we would like to address your concerns. Firstly, we apologize for the condition of the room, including the stained carpets and toilet issue. We take these matters seriously, and we're actively working on addressing and rectifying these issues to ensure the comfort of our guests. We take the appearance and functionality of ou... read more
This is to Expedia booking. I tried changing my reservation dates because of car trouble and the only thing I got from them was sure, but you have to pay again because you were late cancelling.
Business response:
Hello Jon, thank you for taking a moment and giving us a review. We apologize for the complications you are having with Expedia and if there is anything we can do please to do hesitate to give us a call.
So when we checked in they gave us a key and we went to our room opened the door and someone was already in the room went back downstairs front desk thought no big deal gave us another room poorly handled
Business response:
Hello Connie, thank you for taking a moment and sharing your experience with us. We deeply apologize for the mishap with your room, and we sincerely apologize for the inconvenience this caused to your stay. The way you were treated was not of our standards and we will meet with our team and use this experience as a learning tool to better ourselves for future guest. Once again Connie, we apologize, and we hope you give us another chance in the future.
WARNING...DON'T BOOK HERE!! This hotel is more of a one star accommodation. Don't lot the outside or lobby fool you. The room are sub-par. When the front desk clerk handed me the key, I asked what room am I in? She said I don't want say it aloud, someone may be listening and knock you over the head..WAIT WHAT?? The carpeting was coming apart at the seams, the furniture looks like it came from a wholesale scratch and dent thrift store and toilet leaked every time you flushed. When I asked the front desk manager Tamika for ano... read more
Business response:
Hello Ignatius, thank you for your valuable feedback. We sincerely apologize for the Housekeeping and Maintenace issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Housekeeping and Maintenace teams to ensure these concerns are handled and our Front Desk team regarding the comment that was made. Again, thank you for yo... read more
Business response:
Hello Najahodd, we are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.
Needs better staff A little rough but mainly due to daily maintenance and house keeping. No electric in bathroom, bathtub and window needed cleaned.
Business response:
Hello and thank you for taking a moment and sharing your experience with us. We appreciate the feedback you shared and deeply apologize for the issues you experienced. To know that we have fell short during your visit is disappointing. We assure you that we will use this moment as a coaching opportunity to ensure our guest expectations are not only met but exceeded. If you choose to stay with us in the future please do not hesitate to alert the front desk right away so that they may fix the problem immediately. Once again we... read more
Amenities are poir
Business response:
Hello Gary, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon.
It was very run down had many broken tiles on the bathroom floor exhaust fan did not work so windows were fogged over from taking a shower ( great water pressure)many stains on the carpet and broken lamp shade i paid $140 for a $40 room
Business response:
Hello John, thank you for your valuable feedback. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Engineering & Housekeeping team on their preventative maintenance measures. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,459 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.