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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Water was pouring into our bathroom from the sprinkler. Issue was fixed but caused us to miss a shuttle for the game and then no one bothered cleaning up the mess and i had to do it
Business response:
Hello Chris, thank you taking a moment and sharing your experience with us. We appreciate the feedback you have shared and deeply apologize for the lack of service you received. It is our primary goal to anticipate the needs of our guest and deliver quality customer service. To know that we have fell short of that during your visit is disappointing. We assure you that we will use this moment as a coaching opportunity to ensure our guest expectations are not only met but exceeded. Once again, we apologize, and we hope we get ... read more
You should know: There's nothing nearby I took the amtrak to St Louis and the Metra to the hotel and that was a quick, smooth way to get there. But once I did, it was a black hole. I arrived in need of a phone charger and cigarettes. Had to door dash both to me because there was nothing in safe walking distance. It's like a little island of safe - high fences and security on site - in a sea of unsafe. At least as far as I could tell. I got there early, around 1, hoping to check in and get to a meeting scheduled for 2-6. Cler... read more
Business response:
Hello Sara, thank you for taking a moment and sharing your experience with us. The original clerk was in training and made the mistake of telling you that the room was not ready. We do apologize for the effect it had on your checking in experience and we will certainly us that moment as a teaching tool to better our customer service experience for future guest. In regards to walkability, part of our casino is still over the Mississippi River making us very close to the river but unfortunately we are a little farther away fro... read more
Business response:
Hello Ashley, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay please reach out to our management team. We appreciate you choosing to stay with us and we hope to see you again soon.
Filthy carpet, TV didn’t work, food in the food court at the casino was horrible, DJ in the casino foyer was so loud that we struggled to order food in the food court and guest noises all hours of the night.
Business response:
Thank you Michael for taking the time out to provide your feedback. Please accept our sincerest apology for the experience you had. I will be sure to share this information with my maintenance and housekeeping teams to ensure we are providing a better product for our guest.
The staff was super nice. The hotel was run down and dirty.
Business response:
Hello Roger, thank you for taking a moment and sharing feedback about your recent stay with us. Thank you for the kind remarks about the staff. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We thank you for choosing to stay with us and we hope to see you again soon.
The beds were rock hard & we had to switch rooms. Dresser drawers were broken & hanging down & the room was just in shambles. The staff was kind & switched our room w/no problem, but we will never stay here again.
Business response:
Hello Stephanie, thank you for your valuable feedback. We apologize for the bed being uncomfortable for you. In addition we will speak with our Engineering team to fix the dresser drawers and we thank you for letting us know about it. We take pride in the product we provide for our guest and to know we fell short of that is disheartening to hear. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.
Stay here if you want robbed!! Loud guests all night, called front desk and they did nothing to quiet guests. Shower head was leaking and spraying up and over the curtain getting floor all wet. Cherry on top to this stay vehicle was broken into along with 6 other vehicles in the parking lot.
Business response:
Hello Alexander, thank you for your valuable feedback. We apologize for the loud neighbors during your stay and we sincerely apologize for the complaint not being resolved as well. We will be sure to share this feedback with the front desk team to be mindful of following up with guest to ensure that any and all issues are resolved. In addition we will speak with our Engineering team to fix the shower head and we thank you for letting us know about the leak. We are sorry to hear about the incident that you experienced. We hav... read more
The property is in need of rehab.
Business response:
Hello Hardy, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We thank you for choosing to stay with us and we hope to see you again soon.
Disappointed The hotel is dated, furniture old and broken, small television encased on the wall. My refrigerator was broken, no one came to replace after multiple calls. No old for the ice bucket. The way the water sprayed out of the bathroom sink.
Business response:
Hello, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issue you experienced with the refrigerator. We will be meeting with our team to go over guest services protocols to ensure that will not be an issue moving forward. We thank you for choosing to stay with us and we hope to see you again soon.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,459 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.