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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible experience!!! The “Room” that you have on here vs the room they give you is nowhere close to it and they charge you extra if you want the rooms that’s on the picture. That’s BS!
Business response:
Hello Leon and thank you for sharing your feedback. We're really sorry to hear that your experience didn't match expectations. Your comments are important to us, and we’ll make sure to address this with our team. We appreciate your input and hope we can make things right for you in the future!
Business response:
Hello Carolyn and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
This hotel is very outdated and dirty
Business response:
Hello Tammy and thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. Cleanliness and guest satisfaction are very important to us, and we take your comments seriously. We will certainly address the areas you mentioned to ensure they are handled. Thank you for your understanding, and we hope to have the opportunity to welcome you back.
This was by far the worse stay of any hotel I have stayed in. The room was dirty the blankets had what looked like mold and there was black stuff flying out of the air conditioning. Carpet was dirty. When I asked if the cleaning lady could vacuum she asked did I know how to run it. Very outdated and dirty.
Business response:
Hello Tammy! We’re truly sorry to hear about your disappointing experience during your stay. This is certainly not the standard we strive for, and we deeply apologize for the issues you encountered with cleanliness and maintenance. Your feedback is incredibly important, and we will be investigating this with our team to address these concerns immediately. Please know that we take your comments seriously, and we’re committed to ensuring that these problems are rectified. We would love the opportunity to make things right. If ... read more
When we got there the pool was out of order. We didn’t want to stay more than one night then. We tried to call Expedia. They wouldn’t allow us to cancel without a 150 dollar fee. On top of that the hotel was not clean. The room was terrible. Bathroom floor dirty, carpet stained, walls dirty, hair in bathtub. Just over all run down and not kept visibly clean. The curtain had a sharp metal pin they had been using to keep curtains shut in it that I didn’t see when I went to close the curtains and it cut me. We misplaced our roo... read more
Business response:
Hello Daniel, we are especially sorry that you were unable to enjoy the pool and that the room did not meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. We can only imagine how frustrating it must have been to encounter these issues, especially on a mini vacation that was meant to be relaxing.Regarding the room entry, we want to assure you that we take your safety and security very seriously. We did review our surveillance footage and, we did not see... read more
Carpet was so nasty and stained in our room Bed coverings were super thin and wore out Bed was hard as rock didn’t get a good nights rest because of how stiff the bed was
Business response:
Hello Tommy and thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We're very sorry to hear that the carpet in your room was not up to standard, and we understand how important it is for all aspects of the room to be clean and comfortable. Additionally, we regret that the bed and bedding did not meet your expectations and affected your sleep quality. Your comments have been shared with our housekeeping and maintenance teams so we can address these con... read more
Dont stay here The stay wasnt bad until my truckand 6 other vehicles got broken into. Because of lack of security.
Business response:
Hello Clifford and thank you for sharing your experience with us. We're truly sorry to hear about the break-in incident involving your truck and the other vehicles. We completely understand how upsetting and frustrating this must have been for you, and we sincerely regret that this affected your stay. We understand the importance of feeling safe during your visit, and we deeply empathize with what you went through. If there's anything we can do to assist you with the situation, please don’t hesitate to reach out to us direct... read more
Dirty sheets, no coffee, remote didnt work. Awful will never stay again or recommend.
Business response:
Hello Amanda and thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your sheets, the coffee situation, and the remote not working. This is absolutely not the standard we strive for, and we deeply regret that your experience did not meet expectations. Please know that your concerns are being addressed with our team to ensure these issues do not occur in the future. We value your feedback as it helps us improve. If you would like to discuss ... read more
The property was fine the area is a little ran down. The city needs to fix the streets and knock down some of the vacant property. It really brings down the value of the hotel and casino.
Business response:
Hello Trina and thank you for your feedback. We’re glad to hear that you found the property itself to be fine. We understand your concerns about the surrounding area, and we agree that neighborhood improvements can have a big impact on the overall experience. While we don't have control over the city's infrastructure, we appreciate your perspective. We hope that your stay was enjoyable, and we’d love to welcome you back in the future for another visit.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.