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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I haven’t received my deposit back and don’t know why
Business response:
Hello Crystal and thank you for taking a moment and rating us. Regarding the deposit hold, we apologize for the delay you’ve experienced. We release deposits at check-out, but the timeframe for the funds to be made available can vary depending on your financial institution. If you have any further concerns or need assistance, please feel free to reach out directly. Thank you for choosing to stay with us!
Business response:
Hello Cristian and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Building was run down. Pool looked like it had been out of order for a long time. Room needed to be vacuumed. The curtains had holes. Most of the staff seemed to be bothered when we asked for anything. Not many options on property for food. We won’t be back
Business response:
Hello Joe, we sincerely apologize for the issues you encountered during your stay. It’s clear that we fell short in several areas, and we regret that your experience did not meet expectations. We take your feedback about the condition of the building, pool, and room cleanliness seriously, and we are working to address these concerns with our maintenance and housekeeping teams. We also apologize if any of our staff came across as unhelpful; that is certainly not the experience we want to provide. Thank you for sharing your th... read more
Checked in and the reservation was not able to be located. Once they got it figured out they said they out us in a newly updated room This room was so dirty we had to buy our own sheets and blankets. I called the front desk and told them how dirty it was and was and mo one came to the room. The blinds were hardly up as hardware was holding on very loosely. The bathroom was so dirty I cleaned it myself before using. There was trash underneath one of the night stands. Absolutely will not stay there again.
Business response:
Hello Tammy, we sincerely apologize for the experience you had during your stay with us. This is not the standard of cleanliness or service we aim to provide, and we deeply regret that you had to address the issues yourself. We understand how frustrating it must have been, especially after a long day of travel. Your concerns about the room condition, cleanliness, and lack of follow-up from our team are being taken very seriously. We will be addressing this with our housekeeping and maintenance teams to ensure these issues ar... read more
Stay at your own discretion Needs remodeled, updated, deep cleaned and new mattresses. Upon entering the room, there was a dead fly on the window air conditioning unit, the vent in the A/C was full of dust. The toilet was not secured to the floor (very wobbly).
Business response:
Hello Erin and thank you for taking the time to share your feedback. We apologize for the issues you encountered during your stay. We take cleanliness and maintenance seriously, and your comments regarding the fly, dust, and toilet are concerning. Please know that we are actively addressing these matters with our housekeeping and maintenance teams. Your feedback helps us to continue improving, and we hope to have the opportunity to welcome you back in the future for a much better stay.
This was the worst hotel the elevator reeked of urine , the floors and beds were stained up . All the staff were young and unprofessional. I see the reason for the cheap rates you get what you pay for !!!
Business response:
Hello Augata and thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Cleanliness and professionalism are incredibly important to us, and we apologize for the issues you encountered with the elevator, floors, and beds. We also regret that you didn’t feel our staff was up to standard, and we will address this with the team to ensure better service moving forward. We appreciate your comments and will work diligently to improve these aspects for future guests.
Bad customer service. First I had to pay a 100 dollar deposit. Just in case of room damages. First thing I saw was broken drawer handle. I went back down to report and asked. Why wasn’t there a microwave in the room. I was told that there was one in the lobby. I said that, that was ghetto and service replied that she thinks it’s ghetto to have one in the room. After asking for the manager. She replied that she was the manager. So when asked for the general manager. She gave the wrong information. Found that out by asking oth... read more
Business response:
Hello Alaster and thank you for taking a moment sharing your experience with us. We are so sorry to hear about your disappointing experience. It’s absolutely not the level of service we aim to provide, and we deeply apologize for the issues you encountered. A broken drawer handle and lack of clear communication are certainly not acceptable, and we understand how frustrating that must have been. It’s especially concerning to hear about the interaction with our staff and the misinformation regarding the microwave and the manag... read more
The security were not professional, they were making rude uncomfortable commits about our outfits. They need to keep their heads up and concentrate on their jobs. This was New Year’s Eve.
Business response:
Hello Bridget and thank you for sharing your experience, and we sincerely apologize for the behavior you encountered. Our goal is to provide all of our guests with a welcoming and respectful environment, and we are disappointed to hear that this was not your experience. We take your feedback seriously and will address the situation with our security team to ensure professionalism and respect at all times. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide a more positive experien... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.