Claimed

DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,459 reviews

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Kristina

a year ago

Seems like a dangerous area to have a hotel/casino. There is nothing around unless you cross the river into st. Louis and even then it's a driving mess to find a place to eat at. The casino has a few places if your pocketbook can handle it just no variety.

Business response:

Hello Kristina, thank you for taking a moment and sharing your feedback with us. We offer five different food outlets on property, with the earliest opening at 8am and the latest closing at 2am. Thank you for choosing to stay with us and we look forward to seeing you in the future.

Michael

a year ago

Horrible service The service was horrible our truck got broken into and the people act like they didn't care

Business response:

Hello Michael, thank you for taking a moment and giving us a review. We are sorry to hear about the incident that you experienced. We have communicated with security regarding this matter and we thank you for bringing it to our attention.

Keith

a year ago

Business response:

We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.

Brian

a year ago

Business response:

Jabriea

a year ago

Business response:

Tina

a year ago

Business response:

Terrance

a year ago

hotel was not good the hotel staff was very unfriendly both at check in and check out

Business response:

Thank you for your feedback. We apologize for the lack of service you received during your interactions with our staff. We will be sure to use this information as a coaching tool to improve on our service essentials for our guest. I hope you grant us an opportunity to make it right during a future visit.

Erica

a year ago

Business response:

Louise

a year ago

I didnt like the temperature in room stayed cold all nite long till next morning check out time couldn't get room warm enough take a shower then i didnt know rooms come without microwave so wasn't convenient for you walk all way down stairs to main floor just heat up food so it wasnt a good stay over nite stayed cold in room not enough cover on bed for the cold cold atmospheres in the room couldnt open drapes to look at the over view but air was coming in made room feel like sitting out side so overall it wasnt a good over n... read more

Business response:

Hello Louise, thank you for taking a moment to share your experience with us. First, we would like to apologize for the temperature in your room, each room is controlled from within the hotel room with the controls located on the wall. We also have 24 hour maintenance on property to fix issues such as these. We are truly sorry that was your experience and we hope you have a good day.