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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The carpet needed cleaning real bad! But everything else was fine.
Business response:
Hello Debra, thank you for sharing your experience. The problem with carpet is certainly concerning and not reflective of the high standards we strive for. We will make sure this issue is addressed with our housekeeping team immediately. If you have any further concerns or need assistance, please feel free to reach out directly. Once again, we thank you and we look forward to seeing you again.
The room carpet , tub was filthy i could dare step in that tub . Room was dusty tv was so small for the amount the room was . No staff around to help . A complete filthy mess .
Business response:
Hello Bridget and thank you for your feedback. We’re truly sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are top priorities for us, and it’s disappointing to hear that we fell short in these areas. We’ll be addressing the cleanliness of the carpet, tub, and overall room, and we’ll also look into ensuring that our staff is more available to assist guests. Your comments are valuable to us, and we hope you’ll consider giving us another chance to provide a better experience in the futur... read more
Older property and poorly maintained. Flooring carpet throughout halls and rooms stained. No breafkfast facilities..except vending machines. Overall room and bathroom not cleaned or sanitized properly. Casino grounds overlap property with vagrancy everwhere.
Business response:
Hello Stewart and thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We're committed to improving and will address the cleanliness concerns with our team. While we do not offer breakfast at the hotel, there is a restaurant in the casino that opens at 8am that has breakfast options. Your comments are invaluable, and we hope to have the opportunity to provide a better experience in the future.
The cleanliness of this is the worst I’ve seen.
Business response:
Hello Kingsley and thank you for taking a moment and sharing your experience with us. We're truly sorry to hear about the cleanliness issues you encountered. This is not the standard we aim for, and we’ll address it with our team immediately. If you haven't already, please contact the front desk so we can resolve this for you. We appreciate your feedback and hope to improve your experience in the future.
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Business response:
Hello DeAndre, thank you for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
Business response:
Hello Michael, thank you for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
Business response:
Hello Jose, thank you for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
The Metro Link was a life saver. We were in town for races in the dome. We were able to ride all day for $5. Then we only had to walk 2 blocks to the dome. The property looked nice and clean. The rooms were pretty worn. Carpet stains, closet door missing and cracks in the tub to name a few. Many issues with the door key cards.
Business response:
Hello Scott and thank you for taking the time to share your experience with us. We are glad to hear that the Metro Link was convenient for your visit and that you found the property clean and well-maintained. We apologize for the issues you encountered with the room, including the carpet, closet door, and the tub. We will ensure that these areas are addressed with our maintenance team. We also appreciate you bringing the key card issues to our attention, and we will look into that to prevent further inconvenience for future ... read more
Business response:
Hello DeAndre, thank you for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.