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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overnight front desk worker was beyond rude when i could not recall if my room was on 2 or 4th floor and had to ask her for assistance. She let me know how much it bothered her to assist me by giving me the wrong room number. After spendng hours in the hospital after my son was shot, that was the ignorance i had to deal with at 2am. If the vending machines accepted cash on each floor, the whole ordeal woulve been avoided
Business response:
We are truly sorry to hear about the distressing experience you had during your stay, and we extend our deepest sympathies for the difficult circumstances surrounding your visit. Our hearts go out to you and your family during this challenging time.The behavior you described is not in line with the level of service we aim to provide, especially during moments when compassion and understanding are most needed. We sincerely apologize for any additional stress caused by our front desk staff, and we will address this matter with... read more
Clean but sime of the worst service ever! The hotel was packed for an event in town. Only 1 elevator worked at the hotel. Stairs weren’t allowed to be used without security?!? There would at times be a 30min line for the elevator up or down. Unbelievable and rude at the front desk. Also, was given keys to a dirty room when I arrived.
Business response:
Thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services.We understand that the elevator situation and the restriction on stair use caused significant frustration. We are actively working to address the elevator issues and reassess the policies surrounding stair access to ensure a smoother experience for... read more
Business response:
Thank you for your feedback. We sincerely apologize that you had a disappointing experience at our facility and we hope to make things right in the future. Please feel free to reach out to us with any additional concerns so that we may personally assist you and make it right.
Business response:
Good evening, Bruce. I am sorry that you did not have a five-star experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you!
My heat wasn’t working in room 203
Business response:
Hello Ericka, thank you for taking a moment and giving us a review. We apologize for the issue you experienced during your stay, we strive to give our best product and we are sorry you did not experience that during your stay. In the future if you experience any issues please notify the front desk immediately so that our 24 hour engineer team can rectify the issue immediately. Once again Ericka we thank you for your business and we hope you have a great evening.
Bad experience A bad, careless attitude staff, the toilet not working and when we asked them to fix it, it took them more than 3 hours and was not fixed. Also, the bathroom door couldn't be locked. In the end, it was a very smelly room, and the phone wasn't working, so I had to go down to complain, but with no benefits.
Business response:
Hello Shaker, we’re sorry to hear that your experience wasn’t up to par. We strive to present our best product and give out outstanding customer services to our guest and we apologize for falling short during your visit. In regards to the staff promptness and attitude that is not of our standards and we apologize for that, we will be sure to use this as a coaching tool to provide the quality service we pride ourselves on. We appreciate you sharing your feedback and we thank you for choosing to stay with us.
Business response:
Thank you so much for taking the time to rate us.We appreciate you for staying with us.
Pretty much outdated property . Needs upgrades but the staff was pleasant at least
Business response:
Hello Quinn, we appreciate you for taking the time and sharing your feedback. We are glad that the front desk team gave you such a warm welcome. Thank you for your business and have a wonderful day.
The reservation was in my wifes name, she lost her ID on the trip and the would not let us check in under my name which is the same last name as my wifes. Very much a Hassel. Then once we did check in the food was very sub-par and the place was dirty. I have been a member of the draftkings community for several years with daily play. Draftkings needs to run away not walk from this location, as it has given me a negative view of them. Would never go back. To boot the machines never paid out after running a lot of money throug... read more
Business response:
Hello Kelly. thank you for taking a moment and sharing your experience with us. We do have a policy that states we need a physical ID in order to check in, as well as the ID matching the reservation holder. We apologize for the inconvenience that caused but it is a safety and privacy precaution we take to protect our guest. Once again, we thank you for giving us a review and we appreciate your business.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,459 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.