Claimed

DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,459 reviews

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Michael

a year ago

Business response:

Hello Michael and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!

Jeanette

a year ago

Let me start with the positives: The staff here were amazing! Everyone was quick to help, was kind, courteous, & had an excellent sense of humor. I would come back just to interact with the staff. Especially the night crew! The location is great. Right next to the river & close to the Arch. Fully staffed, I was able to see plenty of security & attendants & staff for any of my needs or concerns. I felt relatively safe. I saw security patrolling the parking lot as well and my vehicle was left alone. This was probably top notch... read more

Business response:

Hello Jeanette, we're truly sorry to hear about your recent stay at our hotel, and we appreciate you taking the time to share your experience. We strive to present our best product and we are truly sorry that we fell short of our own expectations. We are currently working with our engineer team to fix the issues you addressed with the restroom to ensure the same issue does not happen in the future. We also shared your review with the front desk team, and they appreciate for sharing such kind words about them. Thank you for b... read more

Kristie

2 years ago

If nice and comfortable is what you are looking for run this is not the hotel for you. Carpets were stained. The wall the bed is against power outlets did not work. Only one light worked in the main part of the room. Duck tape was used to hold the lights to the wall.all the furniture was showing wear. Bed was uncomfortable And so much more i will never stay again horrible. When issues were addressed with staff they stated that they just work here

Business response:

We're truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to provide us with your feedback. We deeply regret that your stay did not meet your expectations, and we would like to address your concerns.Firstly, we apologize for the condition of the room, including the stained carpets, non-functioning power outlets, and the lighting issue. We take these matters seriously, and we're actively working on addressing and rectifying these issues to ensure the comfort of our guests.The u... read more

Holland

2 years ago

Nice people, rooms need a lot of work My daughter and I stayed at the hotel so that we could go to the Fox theater the next day. We had to change the reservation to a day earlier at the last minute and hotels.com was great about accommodating us. The staff was very friendly and check in was easy, even though they asked for security deposit which we gave, and everything was fine until we got in the room. The phone was broken the TV was broken the air conditioner didn't work and the blow dryer didn't work. The hotel fix the ph... read more

Business response:

Hello Holland, thank you for taking the time and completing our survey. We sincerely apologize for the unpleasant stay you experienced. We strive to give our best service and product and we apologize for falling short during your visit. We appreciate the feedback and due to you sharing that with us our engineer team was able to address the issues you expressed about your room. The front desk team was thrilled to read your kind words. We have also let the casino know about the ATM issue. Once again, thank you for business and... read more

Bill

2 years ago

The hotel has been making copies of guest drivers license since COVID. We were told, although the check-in clerk wss unable to say, why this is done. In todays data crime theft and unautherized usage we would not have booked with this hotel had we known tgis prior. The check in person was however nice.

Business response:

Thank you Bill for your feedback. We truly appreciate you for staying with us.

Tammy

2 years ago

Checkin went smoothly. Facility has such great potential of being a nice property but there wasn’t a area over 12 inches wide on the carpet in the room that wasn’t soiled and stained horribly. I’m talking it looked like a dog had lived in there for weeks without a puppy pad. All it takes is a carpet cleaner people! It was unacceptable and gave you the feeling that the entire place was unsanitary. Like I said, very pretty facility with such potential but when you allow your rooms to go down and don’t correct the problem, you ... read more

Business response:

Hello Tammy, we apologize for the affect the carpet had on the quality of your stay. We strive to give the best service and present the best product and we are sorry we fell short during your visit. We truly appreciate your feedback and we thank you for sharing with us.

Teri L

2 years ago

There was only one elevator working with a full place took forever to go up and down there was no breakfast served

Business response:

Hello Teri, we sincerely apologize for the inconvenience that the elevator caused you during your stay. We strive to give the best guest experience possible, and we are sorry that the broken elevator you experienced during your stay affected that. Unfortunately, we currently do not have breakfast at the hotel but there is a restaurant on property that opens at 8am to service our guest breakfast needs. We thank you for taking the time and leaving your feedback and we hope you have a great day.

Inna

2 years ago

Kein 2 mal Die Lage ist ok ! Sehr viel Betrieb da neben an Casino ! Der Service hmmm was ist das ? Parken Katastrophe! Ein Mal und nie wieder ! Abends in die City würde ich jeden abraten! Sehr gefährlicher Ort Drogen Konsum an jeder Ecke ! Nie wieder

Business response:

Vielen Dank für Ihr Feedback, Inna. Ich entschuldige mich für den unangenehmen Aufenthalt, den Sie hatten. Ich werde dies mit meinem Team teilen, damit wir unser Produkt und unseren Service insgesamt verbessern können. Nochmals vielen Dank für Ihr Geschäft und wir hoffen, dass Sie einen angenehmen Tag haben.

kevin

2 years ago

I didn't expect it to be so rundown and only one old rickety elevator that worked.breakfeast was non And th

Business response:

Thank you for your feedback, Kevin. I apologize for the unpleasant stay you had. I will be sharing this with my team so we can improve our overall product and service. Once again, thank you for business and we hope you have a pleasant day.