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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My sheets and everything did not get changed and will not coming back
Business response:
Hello Bryan and thank you for taking a moment and sharing your experience with us. We apologize for the inconvenience you experienced. We understand your frustration, and we're sorry your expectations were not met. We’re committed to providing a higher standard of service, and we will take your feedback into account as we continue to improve.
Business response:
Hello Nicole, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
Unsafe and facility wasnt good.
Business response:
Hello Rishi, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
Mold in the air ducts - carpet torn up and stained. Sorry guys...gotta clean this stuff up...not healthy or good for anyone.
Business response:
Hello Judea and thank you for letting us know about the condition of the room. We sincerely apologize for the inconvenience. Please know we take your concerns seriously and are currently looking into the situation. If there's anything we can do to make your stay more comfortable, please don't hesitate to reach out.
There is no breakfast bar and the staff was so rude. We needed things and went to front desk and they actually made noises like huffing. Most of the guests were complaining and nobody was hapy
Business response:
Hello Victoria and thank you for taking the time to share your feedback about your recent stay. We genuinely regret to hear that your experience did not meet your expectations and appreciate you bringing these issues to our attention. We will certainly pass your comments along to our management team for review. We strive to maintain a welcoming environment, and your input is valuable in helping us improve. Our goal is to ensure a satisfactory resolution for all our guests. We would appreciate the opportunity to make this rig... read more
Hotel is old but fairly clean except for carpet in room was filthy & really needs to be replaced. Also little food options for it to be connected to casino. Staff was friendly.
Business response:
Hello Dawn and thank you for your feedback! I’m glad you found our staff friendly. I’ll pass along your comments about the carpet and food options for consideration. We appreciate your insights and hope to welcome you back soon!
Did NOT feel like a Queen here. The facility is in need of major updates. The carpet was stained and smelled. The grout around the toilet was distrusting. The curtains had holes. The room was also not properly cleaned before our arrival. There was dirt on the bathroom counters that we could tell was not wiped down. The bathroom floor was dirty and still had old papers on it. There was something shoved inside of the toilet paper dispenser. There was a half gallon of milk left in the fridge from a previous guest. The linens we... read more
Business response:
Hello Jayme and thank you for the feedback regarding your recent stay. We sincerely apologize for the conditions you encountered, as this is not the experience we strive to provide our guests. We appreciate you bringing these issues to our attention, including the cleanliness and maintenance concerns you mentioned. Please be assured that we will share your comments with our management team so we can address these problems promptly. We take cleanliness and comfort very seriously, and we are sorry that we fell short during you... read more
Property was dirty & outdated, employees were unfriendly. Vending machines were out of order. Then they scammed me out of $250 which is more than the total cost of my stay. A BBB complaint has been filed
Business response:
Hello Anjela and thank you for taking the time to share your feedback about your recent stay. We genuinely regret to hear that your experience did not meet your expectations and appreciate you bringing these issues to our attention. We will certainly pass your comments along to our management team for review. We strive to maintain a welcoming environment, and your input is valuable in helping us improve. Regarding the 250 charge you mentioned is most likely a smoking fee. However, we encourage you to reach out directly to ou... read more
Found a needle in the room, would not be back
Business response:
Hello Brian and thank you for taking a moment and sharing your experience with us. We appreciate you bringing this matter to our attention. We strive to provide a safe and comfortable environment for all our guests, and we understand your concern about finding a needle in your room. Please rest assured that we take such matters seriously. We are currently reviewing our cleaning protocols to ensure the highest standards of safety and cleanliness. If there’s anything specific you would like to discuss or if you need assistance... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,256 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.