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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Shawn, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
The service was poor the restraints were closed
Business response:
Hello Leroy, thank you for taking the time to leave a review. We're sorry to hear about the issues you encountered with the front desk and restaurant hours. We strive to provide excellent service and amenities, and we're disappointed that we fell short in your case. Your feedback is important to us, and we appreciate the opportunity to improve, if you would like to provide us with any further insight regarding your stay please do not hesitate to reach out to our management team. Thank you again for sharing your experience an... read more
Bed was not made correctly. Was not tucked in and sheets were bunched up on the bottom. One rack to move your luggage that hardly rolls.
Business response:
Hello Douglas and thank you for taking a moment to share your experience with us. We apologize that the bed did not meet your expectations. We do provide extra luggage rack per guest request, please do not hesitate to let a team member know so that we may provide that for you. We thank you for choosing to stay with us and we hope to have another opportunity to welcome you back in the future.
The carpeting in the rooms and hallways were disgusting. Obvious staining everywhere.
Business response:
Hello David, thank you for your feedback! We apologize for the carpet issues you encountered and appreciate you bringing it to our attention. We're always looking for ways to improve, and we will definitely address this with our team. We hope to welcome you back for an even better experience next time!
Nie wieder
Business response:
Hello Thomas, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
Staff indifferent. Rooms and facility dirty.
Business response:
Hello William, thank you for taking the time to share your feedback. We appreciate your comments regarding the condition of the facilities and the service at the front desk. Please accept our apologies for any inconvenience you experienced. Thank you again for your feedback and for choosing to stay with us. We look forward to welcoming you back and providing an even better experience next time.
This hotel is in Illinois, just across the Mississippi, something good to know when booking. If you're a gambler (which we are not) there is the casino next door. Although the restaurants in the casino were closed. It said online that we could walk to the Gateway Arch in 3 minutes, but it would have taken a lot longer, so we drove and parked nearby on 4th street. Room smelled like cigarette and the carpet was stained in several areas. Otherwise the bed was great and the bathroom was big and clean.
Business response:
Hello Karen, thank you for taking a moment and sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, wonderful bed and spacious bathroom. We do apologize for your experience with the carpet and smell in your room. That is not of our standards and we are sorry that we fell short during your stay with us. We look forward to welcoming you back to an even better experience.
Carpets were filthy. Hotel rooms could really use updating. Great view of the arch. Neighborhood was barren and less desirable. No restaurants open late and hard to get any food delivered. Casino part was fun and well maintained, unlike the hotel
Business response:
Hello Micheal, thank you for sharing your feedback about your recent stay. We’re glad to hear that you enjoyed the casino and the great view of the arch, but we sincerely apologize for the issues you encountered with the carpets and the hotel. We also appreciate your input regarding the dining options in the area. We are continually working to enhance the guest experience, and your feedback is invaluable in helping us identify areas for improvement. Thank you again for your review, and we hope to have the opportunity to welc... read more
Subpar for casino properties. Room carpets filthy, holes in bedsheets and blackout curtains. Felt like staying at 1 or 2 star motel.
Business response:
Hello Tanya and thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding the condition of your room. Cleanliness and comfort are our top priorities, and it’s clear we fell short in your case. We will address the issues you mentioned about the carpets, bedding, and curtains with our housekeeping team to ensure these concerns are resolved. We appreciate your insights as they help us improve. We hope to have the opportunity to provide you... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,358 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.