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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The staff was rude. Not in great condition
Business response:
Hello Kern, we apologize about your experience. We strive to give the best customer service and it sadden us that you did not receive that. Please reach out to our management team so that we can figure out a way to make this right for you. Once again we are sincerely sorry and hope you give us a another chance. Thank you.
No thanks The hotel was dirty, the floor was stained, everything felt gross
Business response:
Hello Leslie, we are sorry that you had a bad experience. If you decide to stay with us in the future, please reach out to a member of our management team and we will do our best to make this right for you. Again, we are sorry that you had a less than stellar experience with us and we hope to have another chance at having you. Thank you!
Business response:
Good afternoon Jeese. I am sorry that you did not have a five-star experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you!
Struttura vicino al Casinò e al centro di St Louis
Business response:
Ciao Nicola! Ti prendo per lasciare quel suggerimento sulla posizione per i futuri ospiti. Sono curioso di sapere perché hai lasciato la valutazione di 2/5, per favore contatta la direzione dell'hotel in modo che possiamo scoprire cosa possiamo fare meglio. Grazie!
Business response:
Hello Kristopher, I am sorry you did not have a 5-star experience. Please feel free to reach out to hotel management so that we can learn what we could do better to change that rating. Thank you for the feedback.
Had An Easy Check In Process But That Was About It. The Room Had Dust Balls On The Ceiling, The Air Conditioner Was Very Dusty Inside The Vent, The Bathroom Sink Had A Leak Around The Faucet Knobs Which Cause A Puddle Around The Sink Area. The Tub Drained Really Slow Which Created Standing Water While You Showered. We Left To Go Out On The Town After We Showered And When We Returned, There Was Still At Least A Foot Of Water In The Tub From When We Left And It Was Dirty At The Bottom. We Called The Front Desk And They Sent Ma... read more
Business response:
Thank you for your feedback Michael. I apologize for the unpleasant stay you had. I will be sharing this with my team so we can improve our overall product and service.
We were checked in at 6:30pm and the room was never cleaned. The luggage carts need to be replaced, they didn't roll properly. When checking out the clerk didn't respond to a request, it was if we were not heard, (request was fullfilled but we didn't know she heard us).
Business response:
Thank you for bringing this issue to our attention. Please accept our sincere apology. We pride ourselves on giving the best guest experience, and we are sorry we fell short in this instance. We will be addressing this so it doesn't happen in the near future.
Business response:
We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by contacting us directly so that we may personally assist you and make it right.
Avoid. Well past its prime Property is run down, staff is indifferent, AC is loud. At least they have a shuttle to Busch Stadium, but the driver was more than a little dictatorial. Not a fun stay. We will not be back.
Business response:
We thank you for your business and appreciate you taking the time to share your feedback about your experience.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,459 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.