DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Christopher

a year ago

This hotel is bad. There was hair and trash on the floor of our room, some unidentified substance was splattered on the walls, the air conditioner was too loud to sleep, and other guests were screaming at each other in the middle of the night. There was so much dust piled up in the corners and edges of the room that there were visible piles of it. There were meth addicts tweaking out in the parking lot, as well. We would never stay here again.

Business response:

Hello Christopher, thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is crucial to us, and we take your concerns very seriously. We are disappointed to hear about the cleanliness of your room and the noise disturbances you experienced. We have shared your comments with our housekeeping team to ensure we address these concerns immediately. Our goal is to provide a clean and comfortable environment for all our guests, and it seems we fell short in your ... read more

Anonymous

a year ago

No proper service. Oldest and dirt rooms ever seen Old, tired and unfit for being an hotel in 2024. Rooms with dirty carpets eveywhere. When you enter the room you jump back with a time machine 40 years ago. Check out around 9.30.am: waited 15 minutes with a empty reception, empty office. After 15 minutes a receptionist shows with headphones on, fitness outfit, fully sweat, apologize for the waiting and finally check us out. We thought it was a comedy motel tv show. Anyway. Never again.

Business response:

Hello and thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. It’s clear that we fell short in several areas, including the condition of the rooms and the check-out process. Your comments about the carpets and the wait time will be addressed with our team as we strive to improve our facilities and service. We appreciate you bringing this to our attention, and we hope you might reconsider and give us another chance in the future. Thank you again for your input.

JuJuanna

a year ago

Business response:

Hello JuJuanna, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.

Todd

a year ago

The carpet in the hall and the room were stained . The staff was very friendly.

Business response:

Hello Todd and thank you for your review! We’re glad to hear that our staff was friendly during your stay. However, we apologize for the condition of the carpet in the hall and your room. Cleanliness is important to us, and we’ll address this issue to ensure a better experience for our guests. We appreciate your feedback and hope to welcome you back soon!

Angel

a year ago

The pictures of this place are one thing, but the reality is far, far different. It's dirty, noisy, inconvenient to downtown, and though near a train station, it's unsafe in the area of the train station. The only reason to go to this hotel is to gamble in their casino which isn't even connected to the hotel and must be walked to. There's nothing else around except these two buildings within walking distance. It's a remote 1-star dive, and I wouldn't ever recommend it.

Business response:

Hello Angel and thank you for sharing your thoughts about your recent stay. We're sorry to hear that your experience did not align with your expectations. We genuinely value guest feedback as it helps us improve our services. Cleanliness and safety are top priorities for us, and we will be sure to address your concerns with our team. We understand your frustration with the location and amenities. Your feedback is essential, and we will work hard to enhance our services. We appreciate your insights and hope you might consider... read more

Evelyn

a year ago

Awful experience The worse stay i ever had..no breakfast..no coffee until 6.30..should have got a refund..room was dirty

Business response:

Hello Evelyn, we are truly sorry to hear about your experience during your stay with us. It’s disappointing to learn that we did not meet your expectations, especially regarding the cleanliness of your room. Your feedback is essential, and we will address these concerns with our team to ensure better service moving forward. We appreciate you bringing this to our attention and would like to make it right. Please contact us directly, and we would be happy to discuss your experience further. Thank you for your understanding, an... read more

Vickie

a year ago

Everything was great, except at 9am housekeeper knocked on door, woke us up,then left. He knocked on door again at 9:30 , i happened to be in bathroom, so i said through door "what do you need?" He said "i thought you checked out, it said you did on my paper" if he thought we were gone he would have tried to get in the first time. He was just wanting to get us out of there so he could get done. Would have liked the extra sleep we paid for. We had a "Do not disturb" sign on door guess it dosen't mean anything

Business response:

Hello Vickie and thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay overall, but we sincerely apologize for the disturbance caused by our housekeeping team. Your comfort and privacy are very important to us, and we apologize for felling short in this instance. We will address this issue with our staff to prevent this incident from happening in the future. We appreciate your understanding and hope to welcome you back for a more restful experience.

fred

a year ago

Business response:

Hello Fred, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.

Anna

a year ago

Business response:

Hello Anna, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future.