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200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Thank you for staying with us. We appreciate you for taking the time to rate us.
Business response:
Hello Michael, thank you for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
This place was dirty
Business response:
We're sorry to hear your experience wasn't up to par. We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service.
Upon check-in. I was not asked for a photo id to confirm who I was. When I turned on the tv in the room. There was no signal. Called down to front desk. They were very short with their responses. Told me someone who come up from maintenance. After an hour went downstairs to check on tv. Front desk woman was again short responses when I asked questions. Never once was empathetic or apologetic for the inconvenience. Asked for a different room. Was told none were available. Checked on Expedia and several were available. They fi... read more
Business response:
Please accept our apology. We pride ourselves on giving the best possible guest experience and we are sorry we fell short in this instance.
Very mediocre property, especially at this price point. You are just five minutes driving from downtown St. Louis but otherwise, there is nothing at all in this area, and recommend against walking around at night. The hotel itself is not a great stay. We moved rooms twice and all the rooms had stained, dirty, or ripped carpets. Floors were noisy, elevators smelled of cigarettes, and the lobby smelled of a cleaner that is reminiscent of when you walk into a vodka-soaked nightclub. Stayed here out of necessity but would not do... read more
Business response:
We thank you for your business and appreciate you taking the time to share your feedback about your experience.
Unfortunately due to a booking issue, they kept giving out the key card to my room to various strangers since their system had it marked as unoccupied. Obviously this is very unsafe. On top of that, I was told that I would be refunded as soon as I requested it through Expedia but that has yet to occur because the manager is "unavailable". It was also very loud at night (like think 4/5AM). Overall, not recommended for solo female travelers.
Business response:
We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service. We thank you for your business.
Shabby, stains on carpet. No outlet or usb port conveniently located to charge device. Coffee empty in lobby in morning. Staff not very helpful.
Business response:
We thank you for your business and appreciate you taking the time to share your feedback about your experience.
The only problem I had was I along with another Person waited for about 15 minutes to check out this morning at around 0700 hrs. No one ever showed up to the front desk so we just left. Someone could jump the desk and steal everything. No employee was around. Very unacceptable.
Business response:
We thank you for your review. We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service.
No breakfast, no microwave in room, smallest refrigerator I've seen in a hotel, noisy, no room cleaning or emptying of trash, overpriced- Motel 6 would have been better for about $75/night less.
Business response:
We thank you for your business and appreciate you taking the time to share your feedback about your experience.
DraftKings at Casino Queen has a 3.9 star rating with 9,459 reviews.
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.