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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The bedding and carpet were dirty.
Business response:
Hello Larry, thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced with the bedding and carpet during your stay. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will address these concerns with our housekeeping team to ensure improvements are made. Your comfort is important to us, and we hope to provide you with a better experience in the future.
Horrible
Business response:
Hello Kathleen, thank you for rating us. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to see you again in the future
Elevators, hallway, smelled like urine. Room bathroom also smelled like urine. Carpet on the room and hallway was heavily stained actually looked dirty. Bathroom was not clean in the room. Stains on the sink and in the tub. Both lamp shades were ripped. There was no view of the arch or river only the side of a building as a view. Drunk people occupying the elevator and we were told by an employee we couldn’t get on the elevator to wait on the next on. Random people outside the building Overall very uncomfortable atmosphere
Business response:
Hello Artya, thank you for your detailed feedback. We are truly sorry to hear about your experience during your stay. Cleanliness and comfort are very important to us, and it’s clear we did not meet those standards. we apologize for the odors and the condition of the carpets and bathroom, as well as the disturbances you encountered. Your comments about the atmosphere and safety are concerning, and we will address these issues with our team. Thank you for bringing this to our attention, and we hope you’ll consider giving us a... read more
This hotel appears to have not been cleaned in any capacity for the past 10 years. The vent in the bathroom was covered in grey dust. The shower spigot was that of a fire hose. The blackout curtains had small pinholes throughout. The carpet was disgusting. The tv very outdated and access to options was horrible. Will not come back.
Business response:
Hello Lenora, thank you for your feedback. We are truly sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and it’s clear we fell short during your stay. We appreciate you bringing these issues to our attention, including the bathroom vent and the condition of the carpets and curtains. Your input is invaluable, and We hope you’ll reconsider in the future. Thank you again for sharing your concerns.
I came down to watch the St. Louis game. The carpets were filthy. The furniture look like it came from Goodwill. There was no breakfast or restaurant to have breakfast. The shuttle had absolutely no schedule and I ended up needing to take an Uber back-and-forth to Bush Stadium.
Business response:
Hello Joseph , thank you for your feedback. we sincerely apologize for the issues you experienced with the shuttle service. Unfortunately, traffic can sometimes affect timing, and we appreciate your understanding. we also want to let you know that we do have breakfast options available in the casino, and we hope you’ll consider trying them on your next visit. Your input is important to us as we strive to improve. Thank you again for sharing your thoughts!
very unfriendly not a very good location
Business response:
Hello Cathy, we are sorry to hear that your experience wasn’t positive. We strive to create a welcoming atmosphere for all our guests, and we apologize if we fell short during your stay. If you have any specific concerns about the location or service, we’d love to hear more so we can improve. Thank you for your feedback, and we hope to have the opportunity to make it right in the future.
This is a very dated property and needs major cleaning, updating and repair. The carpeting was filthy and full of large stains. The bathroom counter was dirty with spots which I cleaned up. The toilet needs to be either replaced or repaired. It was not properly secured to the floor and ran constantly. There was also no stopper in the sink. The air conditioning unit was very loud and stopped working during the night. Thank goodness the sheets seemed clean. No one was at the desk upon checkout so these concerns could not be sh... read more
Business response:
Hello Barry, thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, including the cleanliness of the carpeting, the bathroom conditions, and the air conditioning unit. Your comfort and satisfaction are our top priorities, and it’s clear we fell short during your visit. We appreciate you bringing these concerns to our attention, and we will be addressing them with our team to ensure improvements are made. We're also sorry that you couldn’t share your feedback at ... read more
It is very shabby and has not been updated in years since it was constructed. The carpets are filthy. The television in the room is very tiny and had no satellite reception.
Business response:
Hello Diane, thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We take cleanliness and comfort seriously, and your comments about the carpets and TV will be addressed with our team. We appreciate your insights, as they help us improve. We hope you’ll consider giving us another chance in the future.
Receptionists aren’t kind at all
Business response:
Hello Franklin, thank you for taking the time to leave a review. We're sorry to hear about the issue you encountered with the front desk. We strive to provide excellent service, and we're disappointed that we fell short in your case. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you again for sharing your experience.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.