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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Doug, thank you for your feedback and for rating us. We’re sorry to see that your experience didn’t fully meet your expectations. If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We’re committed to enhancing our services and hope to have the opportunity to provide you with a better experience in the future.
This was literally just a place to put my head down. I had a bug wake me up from crawling on my face. The carpets were torn and dirty throughout. The had no modern plugs in the room. Furniture was sticky and the elevator was on its last leg. I’m a traveling superintendent and this hotel needs to close down and remodel.
Business response:
Thank you, Joe, for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable, and we take your concerns seriously. We’re committed to addressing these problems and improving our facilities. We hope to have the opportunity to provide you with a better experience in the future. Thank you again for your comments.
I didn’t like anything the lady at the front desk was rude didn’t look up once when I checked in the fridge didn’t work at all my drinks stayed hot
Business response:
Hello Willie, thank you for taking the time to leave a review. We're sorry to hear about the issues you encountered with the front desk and the fridge. We strive to provide excellent service and amenities, and we're disappointed that we fell short in your case. If you experience any problems with amenities during your stay, please let the front desk know right away so we can address them promptly. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you again for sharing your experience.
We requested several times for our room to be cleaned and it never happened. No TV service they never came to fix it.
Business response:
Hello Anthony, thank you for sharing your experience. I’m truly sorry to hear that your room was not cleaned despite your requests, and that the TV service issue wasn’t addressed. This is definitely not the level of service we aim to provide. Please know that we are investigating what went wrong in this situation to prevent similar issues in the future. Your feedback is essential in helping us improve. If there’s anything specific, we can do to make things right or if you have any further concerns, please contact us directly... read more
The room was clean. We had a nice view of the river and the St Louis Arch. I was accost twice in the parking lot and felt unsafe so didn't feel I could leave the room. The staff was unfriendly at check-in. The coffee place and restaurants are not open until after 8 a.m. Disappointing. I will not be going back for overnight stays.
Business response:
Hello Lori, thank you for sharing your experience with us. I’m truly sorry to hear that you felt unsafe and that your interactions with our staff and amenities were disappointing. Your safety and comfort are our top priorities, and it’s upsetting to know we didn’t meet those expectations. I can understand how frustrating it must have been to feel restricted and to have trouble with our coffee and dining times. Your feedback is really important to us, and we’re committed to addressing these issues to ensure they don’t happen ... read more
Run down, not clean, free transportation to games has no air
Business response:
Hello Kenny and thank you for taking a moment to share your experience with us. We're sorry to hear your experience wasn't up to par, we appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service. We managed to fix the air in the shuttle so feel free to visit us again and enjoy it. Again, we are sorry that you had a less than stellar experience with us and we hope to have another chance at having you. Thank you!
Disappointed for the price. We liked the location. Very convenient for the metro to go to a concert in St Louis. The room literally stank the casino smelled better. The carpet was nasty and had not been vacuumed and very stained. 1 wash cloth for a queen double but the towels were decent andthe bed slept well.
Business response:
Hello Wendy, thank you for taking a moment and sharing your experience with us. We are glad that we got to host you during your travels. We apologize for the stained carpet, and we will speak with the appropriate teams and use your feedback as a coaching tool to provide a better product for you and future guest to come. Once again, we thank you for sharing your feedback and we hope to see you again.
First off front staff was NOT welcoming or kind. They all had very rude attitudes. The room had broken dresser drawer handles. The bedside lights were broken and leaning, there were broken tiles in the bathroom that would move when stepped on and the hairdryer mount was hanging off the wall. The grounds were dirty, beer bottles and trash everywhere. Overall a poor and disappointing stay
Business response:
Hello Brandon, thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered during your stay. Your experience is not reflective of the high standards we aim to maintain. We're particularly concerned about the service you received from our front staff and the condition of your room. Please know that we take these matters very seriously and will address them with our team immediately. Your comments about the cleanliness of the grounds are also noted, and we will work to ... read more
Bare bones hotel. Doesnt even have bathroom vent. Parking is shared with casino. Too few ADA spots. Casino patrons park in the spaces between handicap spots blocking access. Desk clerks habe an oh well attitude. No outside benches or place for waiting for transportation.
Business response:
Hello Linda, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. We are actively working to address the parking issues to ensure the availability to the appropriate guest. Regarding the front desk service, your feedback is crucial in holding us accountable for the quality of service we aim to provi... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.