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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible stay Hotel was remodeled several years ago and draftkings took over and let it go to crap. Very nasty They used to have hotel protection which we liked, had to use your room key to use the elevator to access room floors, its gone. No places will deliver food after 11pm. Nobody working the desk after 11pm. Won't ever go back. Carpet was nasty, socks black after 5 minutes. Tried posting pic wouldn't let me
Business response:
Thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the future. If yo... read more
There were homeless people roaming around the property checking cars. Floor and linens all stained up. When we were packing up to leave on the morning they would not give me a receipt even though they ran my credit card when I got there. I did not pay online so that was not ok. Then after my husband loaded the car and tried to enter the lobby they told him no. He did not have the keys I did. They just watched him wheel out the luggage cart and they said they don’t allow people in without a key because of all the homeless peo... read more
Business response:
Hello Brandie, thank you for taking a moment and sharing your experience with us. We appreciate you for letting us know about the parking lot incident, we will alert our security team. If any incident like this occur in the future please do not hesitate to alert any staff members of such incidents so we may handle it immediately. We're sorry to hear your experience wasn't up to par. We do apologize for the stained carpet and linen, and we will speak with the appropriate team and use your feedback as a coaching tool to provid... read more
Business response:
Hello Erisha, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon
no good
Business response:
Hello John, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon
Business response:
Good evening, Breana! I am sorry that you did not have an enjoyable experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you
Dingy. Not impressed at all! Noisy
Business response:
Hello Sallyann. I am sorry that you did not have an enjoyable experience with us. We sincerely apologize for the noise you experienced during your stay and the effect it had on your experience. Once again, we thank you Sallyann and we hope to get another chance to see you in the future.
Business response:
Good morning Michael. I am sorry that you did not have a five-star experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you
Carpet was dirty some of the lights in room did not work
Business response:
Hello, thank you for taking a moment and giving us a review. We do apologize for the stained carpet and broken light and we will speak with the appropriate teams and use your feedback as a coaching tool to provide a better product for you and future guest to come. Once again, we thank you for sharing your feedback and we hope to see you again.
Business response:
Good evening Eric. I am sorry that you did not have an enjoyable experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.