DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Tammy

2 years ago

Checkin went smoothly. Facility has such great potential of being a nice property but there wasn’t a area over 12 inches wide on the carpet in the room that wasn’t soiled and stained horribly. I’m talking it looked like a dog had lived in there for weeks without a puppy pad. All it takes is a carpet cleaner people! It was unacceptable and gave you the feeling that the entire place was unsanitary. Like I said, very pretty facility with such potential but when you allow your rooms to go down and don’t correct the problem, you ... read more

Business response:

Hello Tammy, we apologize for the affect the carpet had on the quality of your stay. We strive to give the best service and present the best product and we are sorry we fell short during your visit. We truly appreciate your feedback and we thank you for sharing with us.

Teri L

2 years ago

There was only one elevator working with a full place took forever to go up and down there was no breakfast served

Business response:

Hello Teri, we sincerely apologize for the inconvenience that the elevator caused you during your stay. We strive to give the best guest experience possible, and we are sorry that the broken elevator you experienced during your stay affected that. Unfortunately, we currently do not have breakfast at the hotel but there is a restaurant on property that opens at 8am to service our guest breakfast needs. We thank you for taking the time and leaving your feedback and we hope you have a great day.

Inna

2 years ago

Kein 2 mal Die Lage ist ok ! Sehr viel Betrieb da neben an Casino ! Der Service hmmm was ist das ? Parken Katastrophe! Ein Mal und nie wieder ! Abends in die City würde ich jeden abraten! Sehr gefährlicher Ort Drogen Konsum an jeder Ecke ! Nie wieder

Business response:

Vielen Dank für Ihr Feedback, Inna. Ich entschuldige mich für den unangenehmen Aufenthalt, den Sie hatten. Ich werde dies mit meinem Team teilen, damit wir unser Produkt und unseren Service insgesamt verbessern können. Nochmals vielen Dank für Ihr Geschäft und wir hoffen, dass Sie einen angenehmen Tag haben.

kevin

2 years ago

I didn't expect it to be so rundown and only one old rickety elevator that worked.breakfeast was non And th

Business response:

Thank you for your feedback, Kevin. I apologize for the unpleasant stay you had. I will be sharing this with my team so we can improve our overall product and service. Once again, thank you for business and we hope you have a pleasant day.

Rebecca

2 years ago

Business response:

Good evening, Rebecca. I am sorry that you did not have a great experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you!

Lane

2 years ago

Very tired property Needs some tlc

Business response:

Please accept our apology for your experience. We are in the process of renovating our hotel. We appreciate you for staying with us and we hope you get the opportunity to visit us again once all of our renovations are complete. Thank you and have a wonderful day.

Karl

2 years ago

Business response:

Hello Karl. We are sorry to hear that you did not have a pleasant stay with us. We sincerely apologize and hope that you give us another chance to make it right. If you choose to return, please reach out to a member of management so we can find a way to reconcile the situation. Thank you and have a wonderful day.

Minerva

2 years ago

Business response:

Hello Minerva. We are sorry to hear that you did not have a pleasant stay with us. We sincerely apologize and hope that you give us another chance to make it right. If you choose to return, please reach out to a member of management so we can find a way to reconcile the situation. Thank you and have a wonderful day.

rajnish

2 years ago

Business response:

Good evening, Rajnish. I am sorry that you did not have a five-star experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you!