DraftKings at Casino Queen

KENDRA 

on Expedia

3 weeks ago

Our toilet wouldn't flush. Maintenance came up and it seemed to be working. Only for us to find out you have to let water drain from the bathtub and the bowl would fill up and allow the toilet to flush. The Maintenance man or front desk staff didn't check past that night. The Maintenance man even left the toilet snake next to our door the entire 3 day stay. Past that, the front desk staff was very pleasant and the lobby and other areas were clean and maintained. 

Kyongsuk 

on Expedia

4 weeks ago

In the room they put us in: The air conditioner vent was filthy, the fan in the bathroom didn’t work, one of the light bulbs on the desk lamp didn’t work, the toilet flush handle got stuck and had to be corrected manually almost all the time. Front desk: When I asked about some recommendations around the Gateway Arch, she said she is commuting from St Louis and does not know much about St Louis. What??? When I reported the above issue at the checkout time, she indicated it was our fault for not requesting to a different room... read more

Kala 

on Expedia

4 weeks ago

This by far was one of the worst hotels I have ever stayed in in my entire 31 years of living. The floors were disgusting all throughout the hotel, my toilet in my room broke the morning I checked out, the was DISGUSTING! At this point, they shouldn’t even advertise that they have a pool. There was a ring around the pool like somebody just washed a dirty ass and didnt washed the tube out. They also were ants hanging out by the pool with us. The fitness center was nasty floors was nasty. Didn’t have no cups for the water. The... read more

Brooke 

on Expedia

a month ago

The lobby is beautiful, fully updated and clean. The rooms? Need a lot of work. Beds didn’t even have fitter sheets. Just a sheet tucked into the side trying to pass as one but they even put it the wrong way on the bed and you could feel the actual mattress with your feet. Air conditioner vents have never seen a duster and whole room is not properly maintained. Stuff on the walls, chair, carpet stains and not funnily cleaned. We even moved rooms and had pretty much the same issue. 

Toly 

on Expedia

a month ago

The lobby was nice. The staff who checked us in want very friendly. She also neglected to inform us that the room key was necessary to operate the elevator. That was a key piece of information. After making it to the room, my husband noticed spider webbs above the bed and along the wall adjacent. Then we had to call the desk about the toilet which jolted forward and rocked sideways when sat on. Scared me a lil bit. Maintenance rebolted it to the floor. We also had issues with the ac and there was mold on the shower wall. In ... read more

Sandra 

on Expedia

a month ago

I recently stayed at the DraftKings Casino Hotel in East St. Louis for six nights. Unfortunately, my experience did not meet the expectations I had for a hotel of this type. The biggest issue seemed to be understaffing. The employees I interacted with were consistently polite, professional, and genuinely tried to help, so I don't place the blame on them. They appeared to be doing the best they could under difficult circumstances. However, there were several problems during my stay. My room was never refreshed during the enti... read more