DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Saroj

3 years ago

This is one of the worst hotels I have ever stayed. No internet, old TV, no drinking water, no shampoo in the bathroom. The door lock system was totally scrapped cause the sensor does not work properly so have to waste 5-10 minutes trying your luck so that the sensor will work to get inside your room. Please avoid this if you can.

Business response:

We thank you for your business and appreciate you taking the time to share your feedback about your experience. Draftkings at Casino Queen constantly strives to improve our product and service and your feedback helps us to do that.

michelle

3 years ago

I didn't like that when i asked for a new room key they never asked me for identification anyone could go in your room

Business response:

We're sorry to hear that your experience wasn't up to par...we appreciate your feedback and will be sure to use this an coaching opportunity to enhance our product and service.

Bill

3 years ago

The property is very outdated, not maintained well, the check in staff person was rude and not helpful, the baggage carts had flat tires, not clean. The barf/puke on one of the entrance pillars observed as we were checking out was the icing on the cake. We had to go through 2 different rooms to finally find a room that did not have problems.

Business response:

We're sorry to hear that your experience wasn't up to par.....We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product and service.

Maggi

3 years ago

There was vomit on sidewalk by front entrance. No one cleaned it. Front desk staff were not friendly.

Business response:

We thank you for your business and appreciate you taking the time to share your feedback about your experience.

Ericka

3 years ago

My room was not functioning properly the bathroom was not in service couldn’t take shower

Business response:

We're sorry to hear that your experience wasn't up to par...We thank you for your business and appreciate you taking the time to share your feedback about your experience.

jennifer

3 years ago

Rooms are cheap and you get what you pay for I guess. The room was just dirty. Little lightning, no alarm clock, didn’t leave enough towels for 3 people, the clerk at the front desk was unfriendly, the elevator door stuck while shut at one point, and the area was just scary. We learned to not stay on this side of the river! And the casino is the old slot machine dump. Very few newer machines. But, the drinks at the bar were cheaper than elsewhere. And not a very good selection on restaurants.

Business response:

We thank you for your business and appreciate you taking the time to share your feedback about your experience.

Joseph

3 years ago

Business response:

We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by contacting us directly so that we may personally assist you and make it right.

Bobbi

3 years ago

If you’re interested in a downtown experience that’s only two minute drive to downtown without paying downtown prices for hotels this is the one and definitely close to all the NIGHTCLUB bars that you would want to go to

Business response:

Thank you so much for sharing your experience with us.We hope to see you again soon.

Nicholas

3 years ago

Business response:

We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by reaching out directly so that we may personally assist you and make it right.