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200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The hotel was still furnished by old furniture. The rooms were old and it only had a mini fridge. No microwave. For 2 nights, one washcloth each! No free breakfasts. The Casino did not have the buffet anymore. It had a chicken place,bar-q place,a dark sports bar and a place that had t.v's but it was very expensive. The bill for my daughter and me was $90 with tip. I paid $452 for 2 rooms,2 nights. One was for my cousin,94 years old and his son, 69 years old. I could not,with a clear conscience, charge him for that room! It w... read more
Business response:
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Room was dirty. Only had 3 tv channels. No cable just antenna for local that was cutting in and out. Very loud AC. Loose tiles in bathroom/ worse part was no hot water for shower. The inside of the hotel smelled rank and the desk clerk was rude and not helpful. Overpriced for a miserable hotel experience. The parking lot was well lit though and security guards were driving around. Don’t waste your money on this dive.
Business response:
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Property is run down and old. Casino is too. Staff were rude to my wife and I. Will not go back. Shuttle bus driver almost killed my sons trying to speed past a bus.
Business response:
Thank you for taking the time to share your thoughts. We’re sorry to hear your experience wasn’t what you expected. Your feedback helps us improve, and we’ll be reviewing this internally to ensure better experiences moving forward.
The bathroom was a disaster. Tiles buckled on the floor. Wallpaper was coming unglued. The counter was nasty. This hotel is a dump!
Business response:
Thank you for staying with us, we appreciate your feedback
We had a very disappointing experience with the staff. We were a group of 17 very tired from business travel. Check in was at 4pm but didn’t give us our 5 rooms until 4:50pm. At check out time we requested check out at 11:30am but they refused and want to charge extra. Staff not helpful, kind or courteous. If you don’t appreciate my business I will take it somewhere else. Thank you.
Business response:
Thank you for staying with us, we appreciate your feedback
Henkilökunnan palvelualttiudessa parannettavaa ja muutenkin hotellin palvelut heikot. Sijainti lähellä Gateway Archia ok, mutta muuten hotellin ympäristö aika hurjassa kunnossa.
Business response:
Thank you for staying with us, we appreciate your feedback
We have to have no feather/down in our room due to life threatening allergies to one of us. We go to at least a dozen different hotels a year. Never has any place never accommodated us for this to be a thing they didn't rectify. (Until now) We (my wife and I) had to go without pillows, for the first time, ever. We have stayed here before (more than once) and they always accommodated us with non feathered bedding. This time we had to use the extra towels as pillows. The receptionist called her supervisor on us for our registr... read more
Business response:
Thank you for staying with us, we appreciate your feedback
Got stuck in the elevator for over five minutes before help arrives front desk very rude rooms were dirty pool not operational would never recommend this hotel!!!!
Business response:
Thank you for staying with us, we appreciate your feedback
There was no phone to call front desk staff was very impatient and not very helpful no microwave in room beds half made up check in delays the only thing good about this place was the price
Business response:
Thank you for staying with us. We appreciate your feedback!
DraftKings at Casino Queen has a 3.9 star rating with 10,853 reviews.
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.