This profile has been claimed by the business owner or representative.
DS-620
About this business
Not a reliable purchase for photo scanning see uploaded picture. With my particular scanner, every time there is a flat gradient being scanned, like a sky or a wall in the picture, the scanner likes to put random waves of dark and light in vertical and horizontal patterns. The scan software is incredibly cheap, few options for scanning. It tends to dose every scan in an abnormal amount of contrast.. which is ideal for a document but not for scanning pictures. Save your money for something more reliable and put together by pe... read more
Business response:
Hello Daniel, thank you so much for your feedback on your Brother printer. Brother strives for continuous improvement in our products in every way and your feedback is very important. I apologize you are having issues with your printer placing randow images on your scans. The Brother Support Team can provide helpful assistance. Please contact us at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support. We greatly appreciate your b... read more
One of the most unnecessarily convoluted products I bought this to scan/organize receipts. I have a PhD and still couldn't figure out how to use what should have been a tremendously easy to use. Waste of money...
Business response:
Hello Audrey, thank you so much for your feedback on your Brother scanner. Brother strives for continuous improvement in our products in every way and your feedback is very important. I apologize you are having issues with your DS620 scanner in regards to organizing your receipts. The Brother Support Team can provide helpful assistance. Please contact us at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support. We greatly apprecia... read more
Nightmare Software!!!! It ERASED my computer! Currently working on attempting to restore my computer. I downloaded the software that came with this scanner. I even paid the $10 for the BR-Receipts download. After getting everything downloaded I clicked on the BR-Receipts and it immediately popped up an error telling me to uninstall software and reinstall. I uninstalled it and watched as EVERYTHING on my computer was wiped out! Years of pictures of my 6 kids growing up, all of our travels, and every file pertaining to our hom... read more
Business response:
What seller did you buy it from? If it's third party they could've put a virus on it. Sounds like text-book virus to me
Doesn't work on Mac 10.14 Unable to install driver on my Mac. Took hours and then I gave up. Maybe if you have a desktop this would work, but I have a MacBook Air and there is no CD drive, which the scanner comes with. In this day and age who has a CD drive on a mobile device? Wish it would have worked. No technical support on the weekend either.
Business response:
Hello Janell, thank you so much for your feedback on your Brother scanner. Brother strives for continuous improvement in our products in every way and your feedback is very important. I apologize you are having issues with your Brother DS-620 scanner not working or installing to your Mac. The Brother Support Team can provide helpful assistance. Please contact us at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support. We greatly ... read more
Disc with Driver and online version wouldn't load The driver would not install even with the online version.
Business response:
Hello Nicole, thank you so much for your feedback on your Brother scanner. Brother strives for continuous improvement in our products in every way and your feedback is very important. I apologize you are having issues with your Brother DS-620 scanner drivers not installing. The Brother Support Team can provide helpful assistance. Please contact us at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/brother-support. We greatly appreciate your... read more
Low grade This is a low grade scanner. Not great.
Bogus product Doesn't work at all. Installed the driver, connected the scanner. Software wouldn't recognize the scanner, yet once plugged in, the scanner lit up. Obviously a POS.
Business response:
Thank you for taking the time to review the Brother DS-620 Scanner. I appreciate your feedback to help improve of our service and your opinion is very important to us.This is saddening to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Returned-> unable to use with OSX 10.13 Unable to get scanner to connect to Mac running High Sierra OSX 10.13.6. Tried CD that came with scanner, tried downloading a driver from Brother website, searched websites for updates. After an hour gave up, repackaged for return, printed return label, dropped off at UPS. We tried our best! but ultimately a FAIL.
Business response:
It's so awful to hear you've experienced these difficulties with the scanner; I can certainly imagine how frustrating this must have been. I'm so sadden that you've had a less than seamless experience through this and I assure you this is not at all what we strive for with our customers. It's very unfortunate you've had to spend what sounds like a tremendous amount of time and effort on reaching a resolution with this. Despite the scanner not working well for you, I do hope that in the future you'll allow us the opportunity ... read more
To expensive for it not to work Does not sync to computer
Business response:
Thank you for taking the time to review our Brother DS-620 scanner. Your feedback is very important to help us improve our product. We would like to help with the computer syncing issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Frequently asked questions about DS-620
How is DS-620 rated?
DS-620 has a 4.1 star rating with 2,099 reviews.
When is DS-620 open?
DS-620 is closed now. It will open tomorrow at 9:00 a.m.