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DS-620
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Downloaded Software is horrible I have had to uninstall and re-install the software (download) 5 times and the program still won't open on my PC Win10 OS. It's hit and miss, sometimes the "button manager" opens but the DS Capture program has yet to open. I finally had to call Brothers support but what a pain. If you don't have a CD ROM drive for the program install, I'd suggest thinking twice before purchasing. I had better luck with the Epson portable scanners, much more plug and play.
Business response:
Brother Customer Support is FREE for the LIFE of your machine. If you need any assistance, please feel free to reach out to our support team by using the following link and we will be happy to help you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
One Star So sorry I wasted my time looking at the item. It never connected to my apple computer
Business response:
I am sad to hear that you have had trouble with the machine setup. The DS-620 is compatible with Mac OS versions 10.6 through 10.13. Here is a link to the steps for the software download: https://help.brother-usa.com/app/answers/detail/a_id/56721 If you need any assistance, Brother Customer Support is FREE for the LIFE of your machine and please feel free to reach out to our support team by using the following link: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
A Wast of Money... I am very disappointed in this scanner. It worked fine the first time I used it. I wanted it mainly for scanning photographs. So, after I removed it and stored in the little bag, and connected it a week later. I get a message that no scanner is connected. I chatted with Brother support, and they told me to do all the things I had already tried. I even went to their site thinking an updated driver would solve the problem. I still get the message that no scanner is connected. Plugged it into another USB port... read more
Business response:
I am sad to hear that you are still having difficulty with this scanner after speaking with our support and I would like to help. I ask that you please use the following link to reach out to me so I can further investigate this issue and please include reference number 180321-003169 so I can assist you faster: https://help.brother-usa.com/app/ask_brother/p/7803/c/9202/incidents.subject/Re:180321-003169
I wish I didn't have to give it a star As soon as I installed the scanner and tried using it, it had problems. And it was a different error or message each time I hit the scan button. Sometimes I'd get it to scan, or it would say it was scanning and never fed the doc through, and other times saying the lamp needs to warm up...this model has no lamp. When it did scan, the image was often cut off. You have to change the settings to make sure its at its highest resolution, but I couldn't even access the settings sometimes, as i... read more
Business response:
I am sad to hear that you are still having difficulty with this scanner after speaking with our support and I would like to help. I ask that you please use the following link to reach out to me so I can further investigate this issue and please include reference number 180320-007532 so I can assist you faster: https://help.brother-usa.com/app/ask_brother/p/7803/c/9202/incidents.subject/Re:180320-007532
Worked fine the first month I used it but now it's ... Worked fine the first month I used it but now it's completely useless. Constantly getting jammed and the feeder is not working properly
Business response:
I see you are having difficulty with this machine and I would like to help. Here is a link to steps that may resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/71865 If you continue to have trouble with this scanner after following the steps above, please feel free to use the following link to reach out to our support team so we can continue to assist you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
The quality of the scans are terrible. Was going to use it for travel scanning ... Wow what a horrid scanner. Can not scan more than one page. If you do not have a cd dvd burner you can not load on half the drivers. The quality of the scans are terrible. Was going to use it for travel scanning but will simply throw it away. Not worth the price, not worth $10. Boo Brother yet another crappy product.
Business response:
I am sad to hear that you are dissatisfied with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can further investigate these issues: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Terrible scanner, better off in the garbage I purchased this item so that I could digitize all my existing paper documents. None of my paper docs were in "bad" shape i.e. tears, smudges, etc. however, this cheap "scanner" was not able to scan a document that had been folded several times horizontally. The folds were standard and the document was unremarkable other than this. First off, my workspace was clean and clutter-less, with no dips, drop offs, or obstructions. I setup on a flat area to provide the minimum resistance. ... read more
Business response:
I am sad to hear that you are having difficulty with this machine and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can further investigate these issues: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
One Star Does NOT do well with photos. I would not repurchase. For documents, it’s ok.
Business response:
I am sad to hear that you are dissatisfied with this machine and I would like to help. I ask that you please use the following link to reach out to our support team so we can assist you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Chromebook...NO Said it would work with a chromebook. Searched for several hours trying to figure out how to do it with no luck. There are instructions on the site but they skip a step as I cannot get to the screen the instructions start from. I don't know what OS to select to get to the screen they show in the first step. VERY frustrated
Business response:
The DS-620 is compatible with Windows, Mac, and Linux. Here is a link to the steps for the software download: https://help.brother-usa.com/app/answers/detail/a_id/56721 If you need any additional assistance, please feel free to reach out to our customer support team by using the following link and we will be happy to help you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Frequently asked questions about DS-620
How is DS-620 rated?
DS-620 has a 4.1 star rating with 2,099 reviews.
When is DS-620 open?
DS-620 is closed now. It will open tomorrow at 9:00 a.m.