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DS-620
About this business
Works... but it’s not very impressive. Clunky software and if the receipt is too long... it’s gonna think it jammed. That’s how they all do though... even Neat’s garbage equipment does the same. Also... DO NOT scan receipts in black and white if thy have a crease in them. Use greyscale instead.
Business response:
I see you are having difficulty with this scanner and I would like to help. Here is a link to steps to help scan a long sheet of paper: https://help.brother-usa.com/app/answers/detail/a_id/80544/session/L3RpbWUvMTUyMDM0NDMwMS9zaWQvd3BrWXRYR24= Brother Customer Support is FREE for the LIFE of your machine. Please feel free to reach out to our support team by using the following link if you need any assistance: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Worst service ever from Brother Worst service ever from Brother. Ive been battling for two days why the twain driver wont get set up on my mac. Their site states it supports latest versions of apple products. But when you go online download their driver the updated version says 2013. Now how can a 2013 driver work in 2018. We all know apple releases a new ios every year. Dont waste your money and like mentioned about the worst customer service.
Business response:
I am sad to hear that you have had a poor customer service experience and I would like to help. I ask that you please use the following link to reach out to me and include reference number 180227-008485 so I can assist you as soon as possible: https://help.brother-usa.com/app/ask_brother/p/7803/c/9202/incidents.subject/Re:180227-008485
One Star Would not file
Business response:
I see you are having difficulty with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can assist you as soon as possible: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Buy Something else. Terrible Driver...don't buy....
Business response:
I am sad to hear that you are not satisfied with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Total Garbage software the software is horrible. it is fine if you want to scan one page of something,, but lets say you have a 5 page document,, well now you have 5 files. Also the software crashes and the book that comes with it, useless.. will return this garbage and do yourself a favor.. save your money and don't buy this
Business response:
I see you are not satisfied with this scanner and I would like to help. The scan software can be configured to scan multiple pages into a single file. Here is a link to the steps: https://help.brother-usa.com/app/answers/detail/a_id/72797 If you continue to have trouble with the scan software after trying the steps above, please use the following link to reach out to our customer support team so we can further investigate these issues: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Not even in a box? Better not be a refurb! Product is easy to use. Have one that I use at work which is what prompted me to buy one for my home. I have no actually plugged this one in and / or installed the software on my home computer yet. First impressions are big. When I opened the shipping box, the scanner and other items were inside a plastic bag. No package box, no 'air cushion' bags, just bouncing around loose in the shipping box. To my knowledge, I ordered a NEW product, not a refurbished item. Okay, I could get pass... read more
Business response:
Brother Customer Support is FREE for the LIFE of your machine. Please contact us by using the following link via email, chat, or phone so we can assist you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
One Star You have to pay $9.99 extra for receipt software
There has to be a better scanner out there Went through about 5 mini usb cords on this thing. Sometimes it works sometimes it doesnt. Takes forever to grab the page you are scanning. About 50/50 if it will scan the page or come up with an error. There has to be a better scanner out there.
Business response:
I am sad to hear that you are having difficulty with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
One Star Keep jamming every now and then. Will only scan 8 inches of receipt.
Business response:
I see you are having difficulty with this scanner and I would like to help. I ask that you please use the following link to reach out to our customer support team so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Frequently asked questions about DS-620
How is DS-620 rated?
DS-620 has a 4.1 star rating with 2,099 reviews.
When is DS-620 open?
DS-620 is closed now. It will open tomorrow at 9:00 a.m.