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DS-620
About this business
Software installation and operation is very easy but the images are not very clear The scanner is very compact and handy. Software installation and operation is very easy but the images are not very clear :(
Business response:
I see you are not satisfied with the output quality of this scanner and I would like to help. Here is a link to steps that may improve the quality of your scans: https://help.brother-usa.com/app/answers/detail/a_id/72903 If you see no improvement in the scan quality after trying the steps above, please use the following link to reach out to our customer support team so we can further investigate this issue: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Not worth the money Junk
Business response:
I am sad to hear that you are dissatisfied with the DS-620 and I would like to help. Brother Customer Support is FREE for the LIFE of your machine. If you need any assistance, please reach out to us via chat, email, or phone by using the following link and we will be happy to help you: http://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Stopped working after a month I bought this at the end of October, and have used it on only four documents, and it no longer works. I've rebooted my computer and tried plugging it into both USB ports (which easily power other devices), and no go. Very frustrating waste of money and as I'm past my return window, am unclear what my resolution is. Recommend buying a different - good quality - scanner instead.
Business response:
I see you are having trouble powering on the machine and I would like to help. Here is a link to steps that might resolve this issue: https://help.brother-usa.com/app/answers/detail/a_id/71820/session/L3RpbWUvMTUxMzY5MzE3NS9zaWQvVmRULXdCQW4= The DS-620 comes with a 1-year manufacturer warranty and FREE phone support for the LIFE of the product. If you continue to have difficulty with the machine after trying the steps above, please use the following link to reach out to our customer support team so we can continue to assist ... read more
software is a pain to navigate.... ... software is a pain to navigate....its taken me 5 days to get everything working but can't log in keeps rejecting my password I reset five times now still can't log in..........don't buy it will give you a headache.
Business response:
I see you are having trouble with this machine and I would like to help. Brother Customer Support is FREE for the LIFE of your machine. Please contact us via chat, email, or phone by using the following link so we can assist you: https://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Not compatible with MacOS High Sierra This scanner is completely incompatible with MacOS High Sierra. There is a page on Brother's Web site that says a driver is coming in "late Oct." As of 27 October 2017, the scanner is still completely useless with my computer.
"Paper jam" for longer receipts Didn't work for longer receipts. It would stop scanning and display an error message "paper jam". However, the paper was not jammed. It would always stop at about the 18 inch mark. So shorter receipts and paper would work but nothing longer. It claims to be able to do 32 inches. I am running Windows 10, 64 bit. I updated to the latest drivers found on the Brother support website. I tried 2 different scanning programs they offered. Both resulted in the same error.
Worthless software Useless. Latest version of the driver is 2 years old. Wasted an hour trying to get it to work, and Brother tech support finally concluded that the machine (and the software) is junk.
Jams often and damages documents The paper jams about 70-80% of the time, always on the upper-right corner of the page. Important documents have been bent and torn due to this manufacturing malfunction. Invest in a better scanner and avoid the headache. I wish I had.
Business response:
I see you are experiencing a problem with paper jams when using the DS-620 and I would like to help. Here is a solution that may resolve this jam issue: https://help.brother-usa.com/app/answers/detail/a_id/71865 If you are still having paper jams after following the steps above, please reach out to our customer support team via chat, email, or phone by using the following URL so we can continue to assist you: https://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Deep yellow tones I was so excited to finally get a scanner that I hoped to use to scan lots of old photos. This scanner was easy to install and it certainly worked quickly. However, the photos as they appeared on screen had a deep yellow tone in comparison to the originals. There was an adjustment for brightness and contrast and neither one was helpful. I saved the photos I scanner to a folder on my external hard drive and took it down to copy a couple photos, hoping that it might be my screen. But it wasn't. They came out ... read more
Business response:
I am sad to see the DS-620 scanner did not meet your satisfaction. I believe this answer may have helped: https://help.brother-usa.com/app/answers/detail/a_id/72903 Brother Customer Support is FREE for the LIFE of your machine and you can reach us at 1-877-276-8437, or via the chat and email forms at this link: https://www.brother-usa.com/askus/default.aspx?PGID=25&R3ModelID=DS620
Frequently asked questions about DS-620
How is DS-620 rated?
DS-620 has a 4.1 star rating with 2,099 reviews.
When is DS-620 open?
DS-620 is closed now. It will open at 9:00 a.m.