Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,146 reviews

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Irene

10 months ago

Disappointing I booked a kind room and when I checked in i got a different room and the reason I got it was because I booked it from a third party they couldn't keep the room I reserved. This doesn't make sense to me, what's the point of reserving a specific room if it cannot be guaranteed? Also I left my silk belt in the room and it seems they couldn't find it which is impossible because I am sure the belt was in the room. So the lost and found service doesn't work at all despite the multiple calls I made. Very disappointed... read more

Business response:

We sincerely apologize for the room type discrepancy and our inability to locate your silk belt. We understand your frustration with receiving a different room than booked and our lost and found service failing to recover your personal item. We take full responsibility for these service failures and your disappointment is completely understandable.

Patricia

10 months ago

Nope. Terrible. Never again. The thermostat was not working properly. I had to call for maintenance to come in on 3 different occasions. At one point the room was at 85 degrees. The front desk was rude when I tried to explain. The floor in the room were uneven and the carpet was filthy. The bed wasn’t comfortable and the pillows were very worn. Location

Business response:

We sincerely apologize for the thermostat issues you experienced during your stay, which clearly caused significant discomfort requiring multiple maintenance calls to address the problem. We understand how frustrating it must have been to deal with a room temperature reaching 85 degrees. We also apologize for the rude service you received from our front desk staff when you tried to explain these concerns, as this does not reflect the level of customer service we strive to provide. Additionally, we regret that the uneven floo... read more

Dominique

10 months ago

Sans intérêt Qu'allais-je faire dans cette galère, chambre triste, petite. pking proche et gratuit

Business response:

Nous sommes désolés d'apprendre que votre expérience dans votre chambre ne vous a pas plu. Nous comprenons vos préoccupations concernant la petite taille et le manque d'attrait de la chambre et nous vous remercions pour vos commentaires concernant notre parking gratuit.

Trevor

10 months ago

good prices & food, front desk was slow, easy. Hotel shuttle to the airport was great bell hop was great. Service at the front desk they seemed not to care about the customer or smile. check in was slow. They created traffic jam at 3 pm to check in. There is no need for that. Charging for checking in 10 minutes early adds a charge to your bill. The rooms were ready if you offered to pay extra.

Business response:

We are happy to hear you enjoyed our prices, food, shuttle, and bellhop service. We sincerely apologize for the slow front desk service and checkout delays.

Leamon

11 months ago

Disappointing Rooms are dim and dated many items did not work. Staff was pleasant and helpful.

Jin

11 months ago

Fair

Amanda

11 months ago

Terrible Our sheets were dirty and the hot water took forever to heat up. We paid an extra $45 for early check in and our room wasn’t the best. Nothing

Robert

11 months ago

A friend recommended it, but we were disappointed. Room decor was like a trip to the 70s. Very worn carpet and furnishings. One small sink in bathroom, shower that didn't spray well. At check in we arrived in the early afternoon and they wouldn't check us in (even with no room access) unless we paid a $50 fee. Then everyone had to line up again at 3pm to check in. The bed was comfortable, the staff was generally friendly and helpful

Vivien

11 months ago

Did not enjoy the stay at all I had to pay 50 usd for an early check in and than my room was barely equiped Absolutly nothing- extremly old and shabby

Business response:

Thank you for bringing this to our attention, Vivien. We sincerely apologize for the disappointing stay and room conditions you experienced. We understand your frustration regarding the early check-in fee and the state of your room. Your feedback is important to us, and we will use it to review our policies and improve our room maintenance standards. We hope to have the opportunity to provide you with a better experience in the future.