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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Tried to charge me to check in early Close to resturants
Business response:
Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. We're overjoyed to hear that you found our location convenient, particularly our proximity to restaurants. This is indeed one of the features that many of our guests appreciate about our hotel. Thank you for highlighting this positive aspect of your stay.
Great manager saved the day! Housekeeping this is my first time staying there, and I have stayed here a lot not to have my room bedding to change because my wife became sick. Whoever made the bed covered over the soil bed with dirty towels in bed. Like nothing was there. That's when evening manager front desk she took care of issue. Great woman. I had called housekeeping twice before going to evening manager. The evening front desk manager staff and bell man staff. Very friendly and helpful. The evening manager she took care... read more
Business response:
We are utterly delighted to hear that our evening manager was able to assist you promptly and resolve the housekeeping issue you experienced. Your concerns regarding the bedding and room cleanliness are noted and will be addressed with our housekeeping team to prevent such occurrences in the future. We appreciate your patience and understanding during this situation. Thank you for acknowledging the friendliness and helpfulness of our evening front desk and bell staff. We value your feedback as it helps us improve our service... read more
Fair
Bad Que solo estuvimos una noche y me están cobrando casi 1000 dólares extras Nada
Business response:
Disculpe las molestias. Estamos aquí para atender sus inquietudes sobre los cargos en su cuenta. Nos tomamos estos asuntos muy en serio y nos gustaría investigarlos a fondo para asegurarnos de que todo esté correcto. Si pudiera proporcionarnos más detalles sobre su estancia y los cargos inesperados, con gusto revisaremos el asunto y resolveremos cualquier discrepancia.
Disappointing The "resort fee" is $37. Wifi didn't work the whole time. I had to use my phone for wifi. Staff didn't seem to care. The room was decent and clean.
Business response:
We're truly sorry to hear that your stay was disappointing. It's regrettable to learn about your experience, particularly with the Wi-Fi issues and the staff's response. We appreciate your feedback about the room being decent and clean. Thank you for your honest feedback!
Weekend in Reno Shower controls did not function correctly. The mini fridge was difficult to get into. The bed blocked access to fully open doors for both cabinet and fridge. The AC fan was loud during sleeptime. Carpet had a rip and ceiling looked like it experienced a leak. Please pass comments to hotel. Location to our planned activities. We liked our corner room, less noise. The walls and windows were insulated well.
Business response:
We're concerned to hear about the issues you experienced during your stay, particularly with the shower controls, mini fridge access, and AC fan noise. We appreciate you bringing these matters to our attention, along with the carpet damage and ceiling issue. Your input is valuable to us, and we will address these concerns with the hotel management to ensure improvements are made. We're glad you enjoyed the location and your corner room's quieter atmosphere. Thank you for reaching out and providing this detailed feedback.
Very Poor
It was ok except the sink pipe leaking and flooding bathroom Our sink broke and was sledding in the bathroom for a day and a half. We're still waiting for Bookings .com to respond to our email to see how they want to handle it or refund or so. Everything loved it
Business response:
We understand your frustration with the sink pipe leaking. We're sorry this affected your stay and appreciate your patience.
Fair Everyone at the front desk needs to find a new job where they don't have to be around people. Also the people at the Ceasars Reward, very unhappy people. I wouldn't even bother with the rewards, after 2 days of gambling I think we had a total of $10 combined towards a breakfast before we left. We checked in at 1 and were charged $40 for early check in, seriously, if the room was ready there is no need to nickel and dime your guests, especially with their attitudes! At night be careful in the parking garage, zero securit... read more
Business response:
We understand your concerns about front desk service, early check-in fees, and parking security. Your feedback is important to us. We're glad you found the casino pretty and room clean.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,146 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.