Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,146 reviews

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Armeda

a year ago

Disappointing The staff at the hotel lobby.. Made me feel like I was bothering them to get registered for our room. When I was done they made me stand around for 10 minutes to get my room key. Said I could not have my key before 30pm or I would have to pay more. I like that it was right in the middle of the car show.

Vanessa

a year ago

Fair

Nicole

a year ago

Paper thin walls. Could hear everything coming from the hallways at 2am Old and slow moving elevators, worn down facility The location

Business response:

Please accept our sincere apologies for the issues you experienced during your stay. We understand your concerns regarding the thin walls, noise from the hallways, and the condition of our elevators and facilities. We truly appreciate your feedback as it helps us identify areas where we can improve. Thank you for bringing these matters to our attention. We will use your comments to address these issues and enhance our guests' experience in the future. We hope you found our location convenient despite the other challenges you... read more

Bill

a year ago

Spend your money elsewhere Beds old and worn out, as was the property

Business response:

Thank you for bringing this to our attention. We value your feedback and appreciate you taking the time to share your experience. We are sorry to hear that you found our beds and property to be old and worn out. Your comments will be shared with our management team as we continuously strive to improve our guest experience.

Nancy

a year ago

slow shower drainage. moldy slight smell . The room was slightly moldy smell slow drainage in shower drain. stayed @ Virgina tower. dirty elevator carpet. close to restraunt and easy access to room

Business response:

Your feedback is invaluable to us. We apologize for any inconvenience you experienced during your stay at Virginia Tower. We sincerely regret that you encountered issues with the slow shower drainage and the moldy smell in your room, as well as the condition of the elevator carpet. These concerns do not reflect the standards we strive to maintain for our guests. We take all feedback seriously and will address these maintenance issues promptly to ensure future guests have a more comfortable experience. We appreciate you takin... read more

Krishneel

a year ago

Never again It’s was old and outdated. Dirty Nothing

Business response:

Thank you for bringing this to our attention. We are here to address your concerns. Please feel free to reach out to us.

Jason

a year ago

Fair

Sixtos

a year ago

Fair The carpet and the sheets of the bed was DIRTY Nothing.

Business response:

We sincerely apologize for the cleanliness issues you experienced during your stay. We understand that dirty carpets and sheets are unacceptable and can greatly impact your comfort. Please know that this is not our usual standard of cleanliness, and we take your feedback very seriously. We will address this with our housekeeping team to ensure such oversights do not occur in the future. Thank you for bringing this to our attention, as it helps us improve our services.

Luis

a year ago

I should have gotten a refund I gave 48 hr notice

Business response:

We sincerely apologize for any inconvenience caused regarding your refund request. We understand your frustration, and we take all customer concerns seriously. Our team is committed to addressing this issue and ensuring that our refund policies are clear and fair. If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to reach out to our customer service team.