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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Location
Business response:
We are disappointed that your stay with us wasn't pleasant. We apologize that we fell short of meeting your expectations, we strive to ensure all our guests have a good experience with us. Thank you for taking the time to rate us.
Fair
Fue una mala experiencia con las instalaciones pero el personal muy lindo El baño/la cama el espacio era un cuarto muy pequeño la piscina está muy sucia la regadera está muy pequeña Nada
Business response:
Le pedimos disculpas por cualquier inconveniente que haya experimentado durante su estancia, especialmente con el tamaño de la habitación y la limpieza de la piscina. Entendemos que estos problemas afectaron su experiencia general y los abordaremos con nuestro equipo de mantenimiento para garantizar que se implementen mejoras. Nos complace saber que nuestro personal brindó un buen servicio y agradecemos sus amables palabras al respecto. Gracias por tomarse el tiempo para compartir sus comentarios, ya que nos ayudan a identif... read more
Fair Limited English speaking staff, room phone did not work and toilet continued to run. Front desk notified and indicated nothing they can do to fix it. Hard to sleep with running toilet. Clean
Business response:
We sincerely apologize for any inconvenience caused by the issues you experienced during your stay. We regret that the room phone was not functioning properly and that the toilet continued to run, which undoubtedly affected your comfort and sleep quality. We also understand your frustration with the limited English-speaking staff and the front desk's inability to resolve these problems promptly. We appreciate your feedback about the cleanliness of the room, and we will use your comments to improve our services and maintenanc... read more
In and out. Stayed one night. Room was dirty. Hair all over the bathroom. Easy location to get to. Free parking.
Business response:
We sincerely apologize for any inconvenience you experienced during your stay with us. We are disappointed to hear that the room cleanliness did not meet our usual standards, particularly regarding the bathroom. Please know that this is not typical of our service, and we will address this issue with our housekeeping team to ensure it doesn't happen again. On a positive note, we are elated to hear that you found our location easy to get to and appreciated the free parking we offer. These are amenities we pride ourselves on, a... read more
Reno downtown is a loud mess overnight Horrible loud music outside the hotel playing every night until 2am, even earplugs couldn’t cover it all. Water refill station in gym gave out bad water and left us with stomach aches. Loss of buffets is a bummer, it’s was our first visit since the pandemic. Avoid Ramsay fish & chip, not enjoyable food. Location and restaurant selection in walking distance. Reception was helpful to find us a nonsmoking room. On this one, very disappointed with booking.com with the lack of warning since ... read more
Business response:
We are sorry for any inconvenience you experienced during your stay at Eldorado Resort Casino. We appreciate your perspective on the issues you encountered, including the loud music, water quality, and lack of buffet options. Your feedback about the room assignment and booking process is also noted. We strive to provide a comfortable experience for all our guests, and we regret that we fell short of your expectations. Thank you for taking the time to share your thoughts, as it helps us identify areas for improvement.
Bad experience They didn’t have rooms available after hours of waiting in lobby they gave us so bad accommodations for both the rooms where so filled with smoking smells had no choice as went with family and kids. And we are non smokers was hard to stay. Air conditioning not working wifi not able to connect after so many requests no one came to help request for room fresheners to get rid of smoking smells but didn’t helped. Used booking.com to book our rooms as its trusted site but had really worst experience. Nothing to lik... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your stay. We understand how frustrating it must have been to wait for hours in the lobby and then receive accommodations that did not meet your expectations, especially with the smoking smell and non-functional air conditioning. We regret that our staff was unable to adequately address your concerns regarding the room fresheners and Wi-Fi connectivity issues. Your feedback is important to us, and we will use it to improve our services and ensure such situat... read more
Not to happy to far to walk from parking lot with luggage. Elevators takes to long and always full going up and down Close to other casino and restaurants
Business response:
We understand your concerns about the distance from the parking lot and elevator wait times. We appreciate you taking the time to share your feedback with us. While we're glad you found our location convenient for accessing other casinos and restaurants, we recognize that the walk from the parking lot with luggage can be inconvenient. We also acknowledge the issues you experienced with our elevators. Thank you for bringing these matters to our attention.
Not sure if I’ll ever want to stay here I always remember how I was treated and I think the people that were in the lobb The early and late fees at Both check-in and check- out seem excessive on top of resort fees, and deposit held at check-in .. also there was an extremely rude situation when the service desk check-in agent was really rude to the customers that were standing waiting to check in that. We’re all just possibly 30 to 40 minutes early. There was no sense of courtesy or hospitality when a male staffer yelled out ... read more
Business response:
Thank you for sharing your concerns. We apologize for the experience you had at Eldorado Resort Casino. We are disappointed to hear about the rude behavior you encountered during check-in, especially on Mother's Day. This is not the level of service we strive to provide our guests. We understand your frustration regarding the early and late fees, as well as the resort fees and deposit. We will review our policies and staff training to ensure a more welcoming and courteous atmosphere for all our guests in the future. Your fee... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,146 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.