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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Rough night The air conditioning did not work. The filter on the vent was completely covered in dust and there was a note saying “cleaned in 2014” We did not eat breakfast. We chose to leave
Business response:
We're sorry to hear about your experience at Eldorado Resort Casino. We sincerely apologize for the issues you encountered with the air conditioning in your room, particularly the dusty filter and outdated cleaning note. This is not the standard of cleanliness we aim to maintain, and we appreciate you bringing this to our attention. We regret that these problems led to your decision to leave without enjoying breakfast. Your feedback is valuable to us, and we will use it to improve our maintenance procedures and ensure a bett... read more
Fair Casino. The minimum bet was too high for my budget. Location was good.
Business response:
Thank you for taking the time to share your feedback. We understand that the minimum bet at our casino was too high for your budget, and we apologize for any inconvenience this may have caused. We're glad to hear that you found our location to be good. We appreciate your visit and hope you enjoyed other aspects of your stay with us. Please excuse any inconvenience you experienced during your time here.
Bad Small/ dirty/ water issues in the room Centrally located
Business response:
We sincerely apologize for any inconvenience you experienced during your stay. We are disappointed to hear that the room did not meet your expectations in terms of cleanliness and water issues. We appreciate your feedback about our central location. Thank you for bringing these matters to our attention, as it helps us improve our services for future guests.
Fair Had issues with the heating and cooling in the room. Seemed like nommater how high or low i turned the air to it stayed the same. First arrival walking in the room was 100+ degrees then when I said something I could get it higher then 50s Girl at desk said the have a switch that they use to turn it from season to season Room was clean / lots of entertainments / food was good
Business response:
Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. We sincerely apologize for the issues you encountered with the heating and cooling system in your room. It's concerning to hear that you couldn't adjust the temperature to a comfortable level. We understand how this can significantly impact your stay, and we're committed to addressing this problem. We're glad to hear that you found the room clean, enjoyed the entertainment options, and had a good experience with the food.... read more
. The air conditioning did not work properly. We were uncomfortable. It was not just our room. Everyone else that had rooms there had the same issue Location
Business response:
It's regrettable to hear about the air conditioning issue during your stay. We sincerely apologize for the discomfort you and other guests experienced due to this problem. We understand how important proper climate control is for a comfortable stay, especially when multiple rooms were affected. Thank you for bringing this to our attention, as it helps us identify areas where we need to improve our services.
Comfortable but could be nicer. The amenities were poor, the bathroom was dirty and gross, the tv was so old, couldn’t connect to listen to music, had to pay 12$ for music and there were only old music playing. The view and room was nice
Business response:
We appreciate your feedback and thank you for taking the time to share your experience. We're pleased to hear that you found the view and room to be nice. Your comments regarding the amenities, bathroom cleanliness, and entertainment options have been noted. We continuously strive to improve our services and will take your observations into consideration as we work on enhancing our guest experience.
Poor
Business response:
We apologize for any inconvenience this may have caused. Your feedback is greatly appreciated. Thank you for bringing this to our attention.
Disappointing
Business response:
We regret to hear that your experience at Eldorado Resort Casino did not meet your expectations. Thank you for taking the time to rate us.
Would look for additional places in the future. Had a lot of street noise late at night which we couldn't sleep. Car show with loud music and super loud cars. Didn't like the additional 150.00 tacked on with fees!!! Room was ok. Very small.
Business response:
We appreciate your feedback and thank you for taking the time to share your experience. We sincerely regret the noise disruptions you encountered during your stay, particularly the late-night street noise from the car show. We understand how this affected your sleep and overall comfort. Thank you for bringing this to our attention, as it helps us improve our services. We also acknowledge your concerns about the room size and additional fees. Your comments are valuable to us, and we will use them to enhance our guests' experi... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,147 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.